The Mobile Outlet

alnsv1000s

Over the next few weeks you will be hearing of more casualties that will get the posts up on this forum.

The networks have provided a tariff with an allowance as agreed and these companies have provided a seperate incentive.

If the networks offer reductions based on companies ceasing trading what incentive is there to buy at standard prices from thier own shops?

If payg is what could only have been afforded then that is what should have been taken.

angelic123

diggerunited wrote: »

Well looks like i was right worse luck, no point in me taking any court action cos i aint going to get anything now, and if anything its now put me off getting a phone from anyone doing cashbacks ever again, i say this cos i Just got the post and a letter from TMO, its taken a bit of time to copy from the letter but this is what i got

To whom it may concern,
Over the last number of weeks we have received complaints from customers regarding the status of their cash back applications. In order to clarify the situation and help customers understand our current predicament the following statement has been prepared.
There has been an unacceptable delay in paying customers at present and the reason behind this is due to commissions that are owed to us being withheld from numerous suppliers. We have not issued a statement previously as we believed the situation would have been resolved by now. Unfortunately we have not received the money outstanding and have no choice but to let our customers know of our current status. We appreciate that the inconvenience caused by delayed payments is unacceptable, but we would like to stress that we are attempting to resolve matters and the utmost will be done to ensure all customers receive any cash back due.
The industry suffered a huge setback when a couple of high profile retailers shut their businesses towards the end of last year. A few of the networks reacted by removing connection codes not allowing any further connections. This was done without looking and treating each business on its own merits. A gung ho reaction in our opinion!
Chitter Chatter, one of the suppliers we are in legal proceedings with refused to pay commission due at the end of last year – citing their own financial problems. The money due from Chitter Chatter was used to apparently sustain their own financial shortfalls. This has had a negative impact on our business and subsequently our customers are having to suffer. It is important that customers appreciate that their delayed payments are partly a result of such companies looking after their own interest before our customers, a practice which we believe is completely selfish.
Dextra Solutions is another company with which we are in legal proceedings with for withheld commissions. We believe they have closed our account unjustly and are holding commissions which our customers are entitled to.
The IMPDA have been contacted and have been made aware of the situation. We are hopeful to arrange a potential meeting with OFCOM to explore what help they may be able to offer in dealing with the issue. Trading standards are also aware of the overall status with each supplier.
We ask our customers to remain patient over the next few weeks whilst we are dealing with the non payment of commissions. We will send out an email keeping customers informed and updated as and when we have anything to report.

Yours Sincerely

The Mobile Outlet Management Team

hey diggerunited, did they just send you that letter or did u write to them first? i have e-mailed them like a zillion times and still havent recieved a single reply. are u in legal proceeding against them?

kltpzyxm

Anyone got the same letter that diggerunited received???
I am a suspicious person by nature, so i'm going to disregard this until I see somethink concrete....

secsmed

The situation that most of us are having here looks too strange, we as customers have no good support, any company can rip us off and we actually cann't do anything about it. all afraid of cancelling the contract with the networks as all know what will happen then and the network can follow us to the very last penny but in the other hand we can not do anything about the hundreds that have been taken from us.
In total I am going to loose over £900 in which the cashback for £500 of it was already accepted. Anyway, my remaining contract seems to bring new truble for me, on my last bill from t-mobile I was charged £70 (I am on Flex35 contract); those of you who got contract with t-mobile know that Flex 35 is supposed to give (as written on the bill) £120 allowance to use however the costumer chooses to call local, national and any UK mobile numbers at any time. It is shown on my bill that £40 of my allowance for the last month was left unused but I was charged for using outside of allowance! can somebody please work it out for me. I called their customer services but the guy was the most unhelpful, and impolite and finally just said I don't know (who knows then!?) can anybody please give some advise to me?

laticsforlife

Calls that aren't part of your allowance, such as

abroad
0800
0845
0870
09.. anything
premium texts
voting texts

secsmed

thanks very much to reply. that is the problem I didn't call any of these (0800, 0845 etc.) I am charged extra for calling my sister's mobile number (07787...) and two landlines (0207...).

pt01

bangragal wrote: »

I wrote a letter to T-Mobile (addressed to the Managing Director Jim Hyde) asking to change to a lower plan (currently paying £35 a month).

Got a letter back today, with a link to the statement made by TMO on 13th Feb but they're refusing to change me to a different plan as they state "...the offer that you agreed to was made directly with the Mobile Outlet..."

They also stated that they no longer allow TMO to offer their products because of all the complaints they've received.

The reply came from on Ann Meskill (Directors' Office Co-ordinator). She does give an email address and phone number if anyone else feels its worth a go:

CL&DO@t-mobile.co.uk
0191 5124459

Personally, I think that T-Mobile should bear some responsibility, and at least offer a small reduction as a sign of good will like some other providers have. Perhaps the more people who get in contact, the more likely this is to happen?

I totally agree. See my previous posts. I will keep emailing T-Mobile.

KeithP

pt01 wrote: »

.... I will keep emailing T-Mobile.

Pt01, with respect I think that emails are too easy for them to ignore. I think you need to actually write a real letter... remember them... real paper and a stamp. :beer:

gwb67

I see I'm not the only one who has had a problem getting a cashback off the Mobile Outlet.

Has any ever taken this company to the small claims court? According to Consumer Direct, their t&cs could be classed as unfair.

I'm still trying to get £200 back off them from a year ago.

Lynsey

gwb67 wrote: »

Has any ever taken this company to the small claims court?

Only a few hundred!!!!!!!!!!!!!!!!! You've probably left it too late now. They don't seem to have much money left in the pot and in my honest opinion won't be trading much longer.

Best of luck,

Lynsey