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Comments

  • Guys, can anyone confirm that TMO is paying out? Just called them now and they told me that they would be paying in the next 3 weeks.... However, I am wondering whether this is not a delaying strategy.... On the plus side, the phone was picked up within a few seconds.
    :rolleyes: Links are a man's best friends.com
  • Quentin
    Quentin Posts: 40,405 Forumite
    Is this a 3 week delay from your expected payment date?

    If so, what reason did they give?
  • claudio
    claudio Posts: 49 Forumite
    I received a chq (dated 4th Dec) for £84.00 on 21st December in an unstamped envelope. This has cleared my bank account & funds guaranteed after the new chq clearing legislation came into force last November.
    However, I have 2 outstanding cashback claims for £140 (Oct) & £105 (Dec) so they have only partially cleared the debt. My LBA sent to Bradford in Dec was signed for but not acknowledged by them so am MCOLing today. I haven't received any humanoid replies since very early Dec despite e-mails & letters being sent.
  • Expected Payment Date was JULY last year... They had already agreed to everything and I am just waiting to get my money. Reason given... BACS broke down... as usual... I am very patient... I give them just one last time but in the meantime, I will prepare my LBA already with MCOL coming early February.
    :rolleyes: Links are a man's best friends.com
  • Hi,
    Someone suggested to fax them the LBA as well. I have searched in their site but could not find it. I would be very grateful if someone could post it here please.
    Many thanks
  • Hi
    I am current in the process of creating my LBA letter as i have an outstanding claim for the first stage of my cashback dating october.

    The question that i require help on is do i claim for the full year cash back since they have defaulted on the full terms and conditions or do i just claim for the first stage which is the current amount outstanding and then have to repeat the process for each stage of the cash back.

    thanks
    Mark
  • Quentin
    Quentin Posts: 40,405 Forumite
    Read through the thread for lots of advice on this.
  • lightbeing wrote: »
    Hi,
    Someone suggested to fax them the LBA as well. I have searched in their site but could not find it. I would be very grateful if someone could post it here please.
    Many thanks

    The 0870 199 1222 fax number on the dispatch note is saying " This number is not in use". Do these cowboys have a new FAX number?
    Thanks
  • Quentin
    Quentin Posts: 40,405 Forumite
    It is not necessary to fax a LBA.

    Post it and keep a copy.
  • jeppy
    jeppy Posts: 3,428 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I made my claim throught the MCOL yesterday, for the full amount.

    Fingers crossed!
    ACII and Chartered so now I can focus on learning to play my beautiful Sax. 🎷
This discussion has been closed.
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