The Mobile Outlet

coolio_2

As the hearing date would've been allocated before the new charges came into effect, if they hadn't had the admin error, I v much doubt I would have had to pay. Just pees me off, I'm now basically gambling with £100+ approx £100 lost wages.

Quentin

You shouldn't have to pay for a hearing - you paid your court fee originally, and that covers a hearing if necessary.

Separate hearing fees came in after you completed your application.

So contest this charge if you intend having the hearing.

Neillgb

Quentin wrote: »

This new number is a premium rate number and earner for them.

If you get nowhere, and you intend to take legal action to get paid, then it will cost you a lot less to send them a LBA than to ring them again.

Quentin,

Premium rate number rings a bell. CNM/PBD.

regretably I think the most pertinent advice you are giving at the moment relates to not being able to get money out of organisations that have not got any.

mikrt

Hi Forum, please find below a copy of LBA I intend sending tomorrow, I think it's about right, any comments??:T




Customer number: ******
Order Numbers: ******** & ********

The Mobile Outlet
Suite 3-4 Riverdale House,
Dockfield Road,
Shipley.
BD17 7AD

Dear Sirs,
I refer to previous correspondences, which you received on 01/11/07, concerning order numbers quoted above, to which I have received no reply.
I write to advise that if I do not receive the full amount claimed within the next seven days, I will have no alternative but to issue proceedings in the County Court without further notice.
If it is necessary for me to pursue this course of action, please note that I intend to claim for full refunds, as you have broken our contract, as stated in your terms & conditions binding at the time of purchase, together with the court fees.
I look forward to hearing from you within the next seven days.
Please keep me updated on your decision by email as well as post.
Yours faithfully

Recnor

First post
I Phoned the number 01274 718568 after I had the phone put down on me from the call centre I spoke to a guy and told him about what had just happened. I started to tell him about my accounts and he put the phone down on me.
I phoned again but kept getting the engaged tone but eventually i got through to a girl . she took my name because i told her what had just happened she took my order numbers and then placed the phone down but i could hear what was being told to her from the person that put the phone down on me.
She said "He's asking about his cash back" the guy says "Do what i do and put the phone down on them" the girl then "said i cant do that(Laughing) That is really tight that is" then see came back on the phone and said "sorry you will need to phone the 0871 4273500" then i said "you cant help because that makes you feel really tight doesn't it, i said i heard everything that was said" my problem go back to june of this year.

TheGame7

TheGame7 wrote: »

Damn..

I am owed two cashbacks by these guys..

The first they said they would payout in 5 days after 3rd October but I have had nothing.

The second, I have still not received the automated confirmation of it being received.

I have e-mailed all four of their e-mail addresses, which includes forumqueries, to demand answers!

I hope they don't follow Phoneboxdirect into adminstration!!

Had an e-mail from their forumqueries address saying they will send me a cheque for my 4th claim. It has been delayed because they have had issues with their BACS system - smells like BS to me!! Why have they waited for me to chase them before saying they will send a cheque??

They failed to mention my 5th claim at all!

rob_quill

Hi all,

I decided to pay a trip to trading standards today, as I was going to town anyway. Here is what I found out:

There is a voluntary Code of Practice agreed to by O2, Orage, T-Mobile, Vodafone and 3 on the 31st of July 2007 called "Code of Practice for the sales and marketing of subscriptions to mobile networks"

In this article it discusses "Sales Incentives" e.g. cashback offers.

I quote:

"The terms of the offer must be clearly and prominently stated in writing, be made in good faith and not be unduly restrictive.

For example, in relation to a cash back offer, the following terms should be regarded as unreasonable:

- a requirement that the customer submits their original statements - copies of statements should be acceptable proof;

- charge for processing a cash back claim;

- a requirement that cash back claims are submitted within an unreasonably shory period (such as anything less than 30 days for example);

- terms stating that a cash back payment will not be made if the customer has an outstanding balance on their account;"

See 11.4.3 (complete bills, possibly meaning not photocopies), 11.4.4 (paid your bills on time) of the current T&Cs, and 11.4.2 of the August 14th 2007 T&Cs (send bill within 30 days)

Essentially it is the operators responsibility to uphold these with their resellers (e.g. TMO). I have been advised to write a letter to TMO making the above points, and also send this letter to O2 as well, making it clear that I ordered my phone well after the 31st of July, and giving them both 14 days to reply.

To quote the code of practice again:

"On discovery of an instance of non-compliance with the Code, mobile operators will vigorously pursue the case and will request that the reseller promptly investigates the complaint and in no more than ten working days provides an explanation for any apparent breach of the Code"

and also:

"Mobile operators will use their reasonable endeavours to ensure that all resellers of their services similarly make the Code available to their customers"

If I don't receive a reply or don't get favourable replies I should talk to trading standards again.

It is my understanding that the operators agreed to the code of practice voluntarily, but the resellers are contractually obliged (by the operators) to follow the code of practice (from 31st July, obviously)

So if you ordered your phone after then and you have a 30 day cleause in your contract then I think you are safe to ignore it. Anyway, I shall be writing a letter to O2 and the Mobile Outlet pointing this out. Anyone else who wishes to join me is more than welcome.

Hope some of you found this info useful.

Rob

BAILSTA

TheGame7 wrote: »

Had an e-mail from their forumqueries address saying they will send me a cheque for my 4th claim. It has been delayed because they have had issues with their BACS system - smells like BS to me!! Why have they waited for me to chase them before saying they will send a cheque??

They failed to mention my 5th claim at all!

Hi,

an update from my problems with our friends in Bradford/Bangalore , after telling me on Monday over the phone that they were sending a BACS payment for my 2nd cashback within 10 days, after already telling me that they were sending a Bacs payment at beginning of month, then it was a cheque !! I sent an email threatening a LBA if no payment was received by tomorrow to their forums address, they have mailed me saying that they're sending a cheque, even after the bloke on Monday told me a BACS payment was being sent !!! :mad: I smell bulls*** !!! Replied that the LBA will be sent tomorrow to them if i have not received payment, now standing at 77 days late, and counting.

Email above sounds awfully like this story, where they are going from one payment to another and back again to stall you ...

Matt

patwa_2

Don't suppose they accept T-Mobile bills printed online? I have all my bills apart from the one for October, turning the house upside down trying to find it but no luck.

Man, this is turning out to be a terrible day, I hate Thursdays!

H.

Kitster

Was wondering if i was gonna get payment within 28 days and this is whats happened: Royal mail website confirm my paperwork was rceieved and signed for on 26/10/07 and got email yesterday on 21/11/07 saying..

'Dear Customer,

We can confirm that the cash back application you recently submitted has been successful. Payments under normal circumstances are paid within 28 days, at present payments are delayed by approximately 14 working days and should be paid around 45 days of receipt of paperwork. Please accept our sincerest apology about any delay incurred. We appreciate your patience in this matter and thank you for your custom.'

So they sent me that about 26 days after recieving my paperwork...am i right in interpreting the above as now expecting payment within 45 days of them signing for my documents i.e 45 days from 26/10 i.e. December 10th? Also...dont know whether to accept this and send LBA on Dec 11th when (most likely) payment has not arrived, or to just send LBA in a couple of days when they will be out of their 28 day stipulation as per the t&cs....any suggestions. Thanks to all who post