The Mobile Outlet

goofy115

psarinuk wrote: »

I've received the letter from TMO stating that my 4th cashback claim was unsuccessful due to only top pages of bills sent (itemised bills not sent) in my claim.

Hi psarinuk.
I'm in exactley the same boat as you as the mobileoutlet has rejected my 4th cashback claim for only sending in the 1st page of the bill which they had accepted on the the first 3 claims.Because i haven't sent in page 2 of the bill they claim they cannot tell if i have changed tariff and therefore they lose their comission.In my opinion a load of b*******.I'm sure virgin (my provider) are going to request part of a bill to see which tariff i'm on when they know anyway!Will be seeing them in the small claims court.

Tyler_Du

psarinuk wrote: »

I've sent them an email regarding this, lets see what happes.. Tyler Durden UK, I might need you help on how to raise a small courts claim..:)

I wouldn't waste any time with an email, I would get a Letter Before Action sent without further delay, outline the details of your situation and give them a reasonable time (7/10 days) to make the cashback payment. If that doesn't work you will have to decide whether to start a claim via Money Claim Online - https://www.moneyclaim.gov.uk/csmco2/index.jsp

tappet_rattle

I don't know if this has been posted before and I don't want to trawl through all the postings to find out. So I apologise now.

A friend of mine is so hacked off with TMO as he is now due 2 lots of cashback, so he decided to have a run to shipley to see them in person. They are not at the address given on the website or any paperwork they send out. This must just be a mail pick up point. He asked a chap who was working nearby and he told him they haven't been there for the last 4 months and he was about the ninth person that morning to turn up looking for the TMO He also told him that they had moved to an industrial estate near Bradford, but my friend couldn't find them there either. Hope this helps. If anybody has a new address my friend would be grateful:D

pepsicola_2

elcodo wrote: »

Sorry folks, I thought I was the last to find out ..this is what they said their temporary address was:
"The Mobile Outlet
Bantams Business Centre
Suite 3-7
Valley Parade
Bradford
BD8 7DY"

..............

amitahuja

I have had enough of TMO, having sent them several emails with no response, I am going to fax LBA today, please does someone has their FAX number, is it suggested to post or fax LBA?

taz63

I have just sent back my allocation questionnaire, does anyone know how long i'll have to wait for a hearing date??

webmode

amitahuja wrote: »

I have had enough of TMO, having sent them several emails with no response, I am going to fax LBA today, please does someone has their FAX number, is it suggested to post or fax LBA?

Fax: 0870 199 1222
I suggeste you post and fax LBA

goodluck

webmode

taz63 wrote: »

I have just sent back my allocation questionnaire, does anyone know how long i'll have to wait for a hearing date??

taz63
What does they ask in allocation questionaire? Because I want to file smail claim online within 3-4 days.

verybigc

Has anyone else had experience with Mobile Outlet and sending them printed electronic invoices.

Following the postal strike a set of Invoices did not turn up until some time after the due date for a claim and to avoid being later, on contacting Virgin they suggested printing bills off their website, as posted invoices would not arrive again in time. Mobile Outlet are now rejecting claim as they are not 'original' - but only after a Letter Before Action. I have maintained that printing off Virgins secure website is not a copy, I had nothing to copy, it is original. I did email Mobile Outlet when this happened, but no reply as usual.

The LBA was due to non payment of a claim end August. The printed invoices did not form part of this claim.


We may also have an issue with printed invoices on another contract - they are only just outside the 28 days, so I am sending a LBA - as Royal Mail lost the recorded letter containing a claim, probably due to the strike and redirection of Mobile Outlet mail, and no time left to get replacements sent by mobile company, who again recommended that printed from website would be satisfactory - they again are not 'copies'.


Thanks

GunJack

is it just me, or have loads of posts been deleted off here ?? I'm sure last time I checked in, it was a few pages longer than it is now......what's been going on ???