I've Killed My New Laptop!

Graystreet

Edit: Just read your last post. You could try a restart and see if it boots into the recovery process, you never know... Apsrt from that I'm sorry but I'm out of ideas now. Unless anybody else has any ideas I think you'll have to contact Samsung and see if they can supply a set of recovery disks.

Luckyone

Thanks I clicked the restart & it's just gone back to the screen I had before we started.

I have just brought it on Friday & it has a one year warranty. Would this come under the one year warranty?

Would they fix it for me?

Thanks xxx

onzey

Luckyone wrote: »

Thanks I clicked the restart & it's just gone back to the screen I had before we started.

Do you mean the screen in the original post?

Luckyone

Yes just the same as the first post xxx

grumpycrab

Luckyone wrote: »

Yes just the same as the first post xxx

As a last resort contact Samsung and they will send you a set of recovery disks. Ask nicely etc etc and they will send them free.

Luckyone

But would they not fix it as it's under warranty?

Thanks

Luckyone

No it does not look like they will

http://www.samsung.com/uk/support/warranty/warrantyInformation.do

I have brought a 3 year click & collect warranty, I brought it on Monday & it is in the post.

Will I be able to set the warranty up if I have all the SN & Model numbers on this small laptop for my Samsung that is broken then contact them for a repair or is that all so just for the hard wear & not for the soft wear?

Thanks xxx

SuperHan

No, software/user error will unfortunately not be covered under warranty. It is essentially just for wear and tear.

Giving them a call won't hurt though, they may feel generous

Luckyone

Ok,

Thank You everyone who once again has tried to help me.

I will call Samsung & see if I get anywhere.

Otherwise I have found someone in the town nearest me. Seen their website & will give them a call tomorrow, see how much they want to repair it & make the recovery discs.

xxx

onzey

Surely if the user can't get the recovery procedure to work then there's a good chance Samsung will give some sort of support.

Perhaps the hard drive is faulty in some way and causing the problem or the recovery portion was not installed correctly. All the user needs to say is it's no longer functioning and the recovery procedure isn't working.

Definitely worth contacting them. Good luck.