Aldi Facebook Page Kicking Off after Parking Eye LBAs

Lazos

Coupon-mad wrote: »

'PPC World' issue disguised penalties that are as wide of the mark as Man Utd's penalties were tonight. I am still laughing! Good old Gus Bus!

Looks like me and CM are about to fall out...Granted, they were terrible

peter_the_piper

OK, whats the Gus Bus, all I could find was this http://www.urbandictionary.com/define.php?term=Gus%20Bus
don't think its what you mean though.

martmonk

peter_the_piper wrote: »

OK, whats the Gus Bus, all I could find was this http://www.urbandictionary.com/define.php?term=Gus%20Bus
don't think its what you mean though.

Gus Poyet - former manager of Brighton, now manager of those from the village of the damned who beat Man U last night

bod1467

You mean the Great Unwashed surely?

PS - Ex-pat Toon fan here.
I was born in Gateshead, and lived in Low Fell then Birtley before moving up here to Jockland.

4consumerrights

ledsons_teeth wrote: »

With all the 'Outing' of Aldi/Parking Eye supporters on facebook. Let's not forget Philip South, who quietly sneers at the Anti-PE posters.
It's a big hello to new poster Angie Perky who has joined the fight against PE.

Do not engage with Philip South - IMO it is still gina/sarah/gary - pinky perky porky spy.

ledsons_teeth

Let's bounce this back to page 1 with another unhappy customer. Note how Aldi try and help.

Don't know who is less customer focussed - Aldi or Parking Eye??
I shop in Aldi occasionally. Last autumn I called into a midlands Aldi and bought some stuff. It was a wet and windy Sunday afternoon. When I came back to the car I decided to go for a coffee nearby. The car park was over half empty when I did this, and even emptier when I returned. In total my car was there for a bit over an hour and a half.
A few weeks later I received a demand for £70 from Parking Eye for overstaying my welcome! I spoke to a not very charming lady called Rachel at Aldi who was singularly unhelpful. Apparently if I were to do a 60 mile round trip with my receipt they might be able to help but if not then adios.
Now, I did some research on the web and it transpires that these charges are illegal. There is an appeals route to a body called POPLA, and it looks like almost 100% of appeals that go there are upheld. It's a bit of a faff though so I wrote to the Aldi MD and said that it seems a bit mad to put customers through this hoop; and clearly if I were to have to go through it then I'm not sure I'd want to be a future Aldi shopper. After all, why brass off your customers for them to get a parking ticket overturned when as Aldi they must know that the vast, vast majority of customer appeals are upheld.
Aldi didn't respond to the first letter but did to the second. They said the charges were fair and as a goodwill gesture they would reduce the charge to I think £27. I said I wasn't too happy about paying £27 to them for the privilege of spending money in their store.
Anyway - I went through the rigmarole of going to POPLA and to no one's great surprise they have upheld my appeal, and so I don't have to pay £70, or £27, or anything.
What surprises me is this.... Aldi presumably know that nearly all appeals to POPLA are upheld and yet:
1. Are happier for their customers to stop shopping with them (as I will after this experience) rather than help them.
2. Continue with a contract that charges extortionate sums of money to their own customers, even though they know the independent parking regulator will not uphold these charges.

I've asked the MD at Aldi for his view on this; maybe not surprisingly he hasn't had the courtesy to respond.

4consumerrights

I wonder what percentage kickbacks Aldi receive for each parking charge paid.

http://www.parkingeye.co.uk/solutions/

Managed ANPR solutions

Your facilities to your policies.
Includes integrated management of your Pay & Display, free limited time, permit and customer loyality schemes.

bod1467

Morning!

peter_the_piper

http://forums.pepipoo.com/index.php?showtopic=82447&pid=918379&st=60&#entry918379

Not anAldi one but a thrashing at court for PE.

peter_the_piper

I like the note the judge made about the victim contacting the police if he has evidence of perjury. That could be a big problem for parking eye/capita.