M@S Poor response

stephen77

Azari wrote: »

What some people here do not seem to have the wit or intelligence to comprehend is that if you habitually buy something from a certain supplier and it is always fresh, and has a week to go before its sell by date, not everyone checks said sell by date every time.

It may be that you have some form of OCD or other paranoid condition that causes you to obsessively check sell by dates or other items of information but you need to understand that that is not normal. Most people tend to trust others to maintain a standard.

THe Op did not have enough time to check the use by date.

However they enough time to write a email to M&S head office and post a email on here.

So not enough time to do a proper shop. But enough time to moan about not doing the job properly in the first place.

George_Michael

Azari wrote: »

Which is why a specifically said that I didn't think compensation was the salient issue.

But as already pointed out by others, compensation was the salient issue for the OP.

hubb wrote: »

Surely they are worng not to refund some amount ? This doesn't seem legal.

Azari

stephen77 wrote: »

I fully understand the concepts of product shelf life and how they are worked out and validated.

Quite possibly.

Sadly, what you (along with several others here) seem to lack is un understanding of the difference between 'within shelf life' and 'fresh'.

peachyprice wrote: »

Exactly who have I belittled and ridiculed?

You seemed to be very happy joining in the ridiculing of the OP.

It's people such as yourself who are responsible for the ridiculous culture we now seem to have that nothing is our own fault, that we're entitled to compensation at every turn. What happened to good old common sense? Oh, that's right, we don't need it because there will always someone in the internet to back us up when we can't exercise common sense.

Major straw man alert.

I specifically said that I didn't think compensation was relevant.

ILW wrote: »

Please explain your concept of "fresh".

Just use a dictionary. It's not difficult.

stephen77 wrote: »

THe Op did not have enough time to check the use by date.

Where did you get that from?

All we know is that he didn't.

Most likely because he trusts M&S to sell food that is fresh.

So not enough time to do a proper shop. But enough time to moan about not doing the job properly in the first place.

If you believe that to do a 'proper' shop you have to check every detail of every product you purchase.

However, most people expect that they can trust the companies they deal with - at least to a reasonable extent.

Azari

George_Michael wrote: »

But as already pointed out by others, compensation was the salient issue for the OP.

It may have been an issue for the OP but it wasn't an issue for me.

I was just venting about the usual mob of sanctimonious, 'holier that thou', types who joined in to bash the OP, partly, at least, on the grounds that it is unreasonable to complain if a company that usually sells fresh food sells something that is at the very end of its shelf life.

I don't have to agree 100% with the OP's OP to find the sheer number of people who have nothing new to add but just seem to like to join in bashing someone once they can see it is safe because a lot of others have already done so.

stephen77

Azari wrote: »

Quite possibly.

Sadly, what you (along with several others here) seem to lack is un understanding of the difference between 'within shelf life' and 'fresh'.


.

I understand the concept of how product quality changes over life.
You will have moisture migration, flavours & aroma alterations.

On the other end of the scale you may get a more rounded flavour at the end of life which some customers may find preferential to products at the begining of life.

Its not like with a eg 10 day life product. That day 8 is brillant and day 9 is terrible.

You will also get products that will show minimal change from begining to the end of there product shelf life. Even well past there use by date if stored correctly will still be fine to and eat very similar to day of manufacture.

Azari

stephen77 wrote: »

I understand the concept of how product quality changes over life.
You will have moisture migration, flavours & aroma alterations.

On the other end of the scale you may get a more rounded flavour at the end of life which some customers may find preferential to products at the begining of life.

Its not like with a eg 10 day life product. That day 8 is brillant and day 9 is terrible.

You will also get products that will show minimal change from begining to the end of there product shelf life. Even well past there use by date if stored correctly will still be fine to and eat very similar to day of manufacture.

I agree, but you also have to account for how people use the product.

For example, the freshest milk that you get in a supermarket has ten days before the sell by date. If you habitually use one bottle a day, it really doesn't matter if it's not particularly fresh - i.e. it has only four days left.

But if a bottle lasts you a week then it is much more important that what you buy is truly fresh. And that is why I actually do always check the sell by date when I but milk from the supermarket - because I know from experience that, from time to time they do have short dated milk on display.

FOREVER21

QUOTE: I've bought stuff with a short code, I'm sure most of us have, but I didn't write expecting a refund for something that was entirely my own fault, and I didn't rant on an internet forum, I just made a note to myself to be more vigilant in the future.

Hi, to all those who have slated the original poster, I too have purchased something with I day shelf life left, leaving work I realised that I needed milk dashed into M&S and picked up a bottle ,yes I know I should have checked date but on this occasion I was rushed. Got home to find I had 6 pints of milk to use within 1 day.
Telephone call to M&S resulted in letter the same as op but with a £5 voucher.
Right I have got my tin hat on but remember it is a MSE SITE.:rotfl: AND I SAVED.

stephen77

stephen77 wrote: »

THe Op did not have enough time to check the use by date.

However they enough time to write a email to M&S head office and post a email on here.

So not enough time to do a proper shop. But enough time to moan about not doing the job properly in the first place.

Azari wrote: »

Where did you get that from?

All we know is that he didn't.

Most likely because he trusts M&S to sell food that is fresh.


.

We know he did not

I trust M&S and any other retailer to sell food with in the products "use by" date.

If the OP had time, why did they not check the shelf life?
Been far quicker and easier to write a message to M&S head office.

We do not even know what the product was. So how do we know the food is not fresh by your standards or the OPs standards.

Lots of retailers put products on yellow tickets on products, which the OP is aware of this practise. So its not uncomon for products to be sold at end of their life and the OP is aware of this.

M&S will do there best to predict sales. But you can not gaurantee sales. So you will always get some products near the end of their life being on sale.

hubb

Thanks to those that understand at least but you always get packs of wolves here whatever you post. You just have to filter out the clag.

stephen77

hubb wrote: »

Thanks to those that understand at least but you always get packs of wolves here whatever you post. You just have to filter out the clag.

what was the product in question you bought?

Did you still eat it?