"Sky TV price will increase on 1 September 2013 by up to 10% in accordance with our s

benwarwick123

Crisp_£_note wrote: »

Thanks.

MY SKY is currently showing I have the following:

Entertainment Extra - £25
Multiroom - £10.25
Sky+ Subscription - FREE

Total = £35.25 (so it must be September they add the £2.50 but the letter stated it may appear from my August bill).

I've tried negotiating with them but they say there are no deals for existing subscribers only new customers. Not even if I transfer to their combined package. They don't even budge if I threaten to leave alltogether. Ive been with them 13 years - so much for customer appreciation loyalty!

Sadly though we are not in an area where we can get cable so Virgin, BT TV etc are out of the options

Hi heres a breakdown of what i pay, obviously you've just been unlucky when you've called but as you can see i have one free multiroom and one multiroom for £2.50. Maybe you should try mentioning this to them and if they don't budge then give your 30 days to cancel, that's how i got free multiroom 2 days after switch off they rang me up and offered it free for 12 months
Sky TV

Hide
£43.75

Billing PeriodCharges

Extra Subscription 26 Jul - 25 Aug £10.25

Multiroom Subscription Discounted 26 Jul - 25 Aug- £10.25

Extra Subscription 26 Jul - 25 Aug £10.25

Multiroom Subscription Discounted 26 Jul - 25 Aug- £7.75

Entertainment Extra with Movies HD 26 Jul - 25 Aug £49.25

Viewing Subscription Discounted 26 Jul - 25 Aug- £8.00

Yours at no extra costSky+ SubscriptionFREE

Sky TV total:£43.75

Crisp_£_note

I spoke to them again earlier today, the advisor said the cheapest they could offer was £32 a month with me getting rid of the Multiroom and switching to HD. If I wanted to use the movies via the router it would add another £16 for the movies package.

I said I couldnt afford much more than £25 - £30 max but still they wouldnt budge no matter what I say or how stubourn or polite I am.

Will keep trying at random times throught the day (hope to get a different more helpful advisor) but keep getting the same offers over the past few months now. I cant understand how others, such as yourself, can get better (some amazing) offers but I get knowhere!

benwarwick123

Crisp_£_note wrote: »

I spoke to them again earlier today, the advisor said the cheapest they could offer was £32 a month with me getting rid of the Multiroom and switching to HD. If I wanted to use the movies via the router it would add another £16 for the movies package.

I said I couldnt afford much more than £25 - £30 max but still they wouldnt budge no matter what I say or how stubourn or polite I am.

Will keep trying at random times throught the day (hope to get a different more helpful advisor) but keep getting the same offers over the past few months now. I cant understand how others, such as yourself, can get better (some amazing) offers but I get knowhere!

are you going through to customer services or retentions, because it sounds like your getting customer service. On the phone you need to specifically say you want to cancel and ask to be put through to retentions they have the power to give great deals whereas customer services do not, you don't have to cancel when you get through to retentions but there job is there to retain your custom?:T

Crisp_£_note

No I chat to an advisor online as I am unable to use the telephone. Some are quite useful but others arnt so helpful. I find the advice and assistance varies greatly. Not one of them has spoken about retentions even when I have 'threatened' to cancel my 13 year contract. They just dont seem to care or sound bothered!:)

Takeaway_Addict

Crisp_£_note wrote: »

No I chat to an advisor online as I am unable to use the telephone. Some are quite useful but others arnt so helpful. I find the advice and assistance varies greatly. Not one of them has spoken about retentions even when I have 'threatened' to cancel my 13 year contract. They just dont seem to care or sound bothered!:)

Don't threaten, actually start going through with cancelling, once u get past the initial advisor they should offer you a half price deal etc. If they don't and start to procede with cancelling then ooops your online connection went and you lost contact with them didn't you

RuthnJasper

The best decision I have ever made was to get rid of my TV altogether. It was originally because I couldn't afford a basic TV licence. Since 2010 I have been able to afford one, but I chose not to. I keep the set for watching DVDs and videos and catch up on anything I want to watch for free on the BBC iPlayer (or similar) after it has been broadcast on the television networks.

Without a TV I am fitter, have lost LOADS of weight and my social life has improved no end.

I never thought I'd be happy without Sky and the various channels, or basic TV - but I am so glad to have been proved wrong.

Happy days.

pen1

The problem with using "Live chat" is that customers have indicated on the Sky forum, that they'll discuss your situation but won't complete cancellations if you decide to proceed with cancellation.

Their help article gives the impression that they will, but it's not a stated cancellation method in Sky's terms & conditions and "Live chat" apparently tell customers to ring instead.

Personally, I wouldn't try to negotiate with a team who were not willing/able to complete the cancellation if that were my final decision.

chanz4

also chat is india who dont have the same retention game

Music_boy

I received a letter from Sky about price rise. Phoned to haggle a deal but customer services wouldn't move. Any ideas on how to get a better deal. I've had full package for over 10 years.

albionrovers

Got same letter and I've had just about enough.
Time to cancel sports and movies methinks.
How much for basic package/Sky+/HD/broadband + line rental? Anyone know? Any pitfalls in my plan apart from losing sports/movies?