Maximiles (Ipoints) help needed(merged)

n3phi1im

d00m wrote: »

Evidently the new site went through vigorous beta testing before launch

Are you kidding??? WE are the beta testers!!

Edna_Bucket_2

ipoints wrote: »

Hello,

The ipoints team would like to take this opportunity to apologies for any inconvenience experienced with our new site. We are working hard to get all issues resolved and appreciate your patience. The site should be functioning properly shortly.

Again sorry for any inconvenience. If, after 48 hours, you still have queries please send an email to [EMAIL="customerservices@ipoints.co.uk"]customerservices@ipoints.co.uk[/EMAIL]. Please note that no queries will be answered while the site updating is taking place.

We look forward to having full functionality with the new site so you can all enjoy the new perks.

Thank you for your patience,

The ipoints Team

Copy of response I've put to other "ipoints" MSE posts:

I've only just noticed that "ipoints" registered, purporting to be from the company. Assuming you are genuine, all I can say is what utter arrogance to try and lecture others.

Your comments are a disgrace.

You have a company that persistently let's down customers (including many, many MSE'ers,) continually fails to credit legitimate ipoints gained through promotions, and doesn't respond to CS emails querying that failure (is that fraud?) and blames long delays on ordered goods on your partners rather than taking the responsibility yourselves.

Your communication and appreciation of customers would be a joke if it weren't so tragic.

Don't you EVER come back to MSE again to lecture anyone here again until you have put your own house in order.

A personal apology and some humility from Robert Barker would be a good first step rather than any more of this anonymous garbage.

At the moment, I candidly think that with such a dreadful track record, Trading Standards might be doing everyone a favour if they shut you down.

Babafette

I have finally received a response to my email of 13th December after forwarding it yet again to an email address mentioned earlier in this thread.

I am relieved to say that I have at last received a response. :eek: It goes some way to alleviating my concerns but does not actually directly address any of the issues raised in my original email. I will wait and see if any points are added within the next 48 hours and then send another email. My main concern is the fact that I never seem to receive any points for all the surveys I complete.....

n3phi1im

Till they receive another flood of angry emails because nothing has been fixed?

I guess we will have to wait and see.

thomas58

I doubt they will answer querys after 48 hours ,it been a month (17th December) since I have had any replies to my querys or emails (over a dvd reward) . Also the replys for a month before that contained promises to find out the status of the order , which they didnt do. I have now submitted several requests (since January 2nd) for them to cancel the dvd and refund the ipoints , all of which have been ignored.

f1re_cr4cker

thomas58 why dont u try ringing them?

thomas58

Edna_Bucket wrote: »

Apparently the latest is that Geraldine Tosh left the company back in October, apparently!

Replaced by Robert Barker - see:

http://www.brandrepublic.com/News/765390//

Quite why none of them ever bother to point out she had left is unclear.

I presume the email format for the new guy is:

[EMAIL="rbarker@ipoints.co.uk"]rbarker@ipoints.co.uk[/EMAIL]

she didnt seem to tell ipoints she was leaving the company on the contact us page they have her down as the Managing director

link http://www.ipoints.co.uk/contacts

comicmankev

Just recieved my win from the Summer scratchcard promotion, only 6 months late! Shoddy co. all over this lot

Indispensable_Hobbes

I got an email today to complete a survey. i can get into ipoints to view my balance but then i cannot do anything else without logging in.. when i try to log in it says there is no account that matches the email even though the email from them says "Your username is: JENYKING@***.**.**

thomas58

f1re_cr4cker wrote: »

thomas58 why dont u try ringing them?

will probably try ringing them tommorrow, but from the experience I had from them so far I think this could be a waste of time as well (& money on the phone calls). Also it shows that there customer service is very poor if you have to ring them to resolve a problem (all other internet companies I have delt with have replied to a email or webform query in a couple of days). When I emailed send it myself upon the status of the order send it replied in a couple of days , so ipoints have no justification in not replying to my (or other peoples) emails/web querys. I will let you know how I get on. Also I have noticed they have removed their phone number from their contact us page (I will ring a number send it said to ring) and I cant seem to find it anywhere on the site ,so perhaps they dont want people to ring them anymore?