Maximiles (Ipoints) help needed(merged)

f1re_cr4cker

can i suggest you ring them?? I did this and they said they had not received the points report from the casino so I emailed the casino (great customer service) and they said they would make sure their marketing dept told ipoints.

Edna_Bucket_2

Apparently the latest is that Geraldine Tosh left the company back in October, apparently!

Replaced by Robert Barker - see:

http://www.brandrepublic.com/News/765390//

Quite why none of them ever bother to point out she had left is unclear.

I presume the email format for the new guy is:

[EMAIL="rbarker@ipoints.co.uk"]rbarker@ipoints.co.uk[/EMAIL]

Babafette

Edna_Bucket wrote: »

Apparently the latest is that Geraldine Tosh left the company back in October, apparently!

Replaced by Robert Barker - see:

http://www.brandrepublic.com/News/765390//

Quite why none of them ever bother to point out she had left is unclear.

I presume the email format for the new guy is:

[EMAIL="rbarker@ipoints.co.uk"]rbarker@ipoints.co.uk[/EMAIL]

I emailed a complaint to Robert Barker on 13th December. I received a read receipt on 14th December but he has not even had the courtesy to reply. His email address is [EMAIL="rbarker@ipoints.co.uk"]rbarker@ipoints.co.uk[/EMAIL] or [EMAIL="r.barker@maximiles.com"]r.barker@maximiles.com[/EMAIL] .

lindauk

i emailed Megan Stephenson at: m.stephenson@maximiles.com and got a reply within 10 minutes!
(got her email address of the ipoints Facebook page)

oXojodieoXo

robert barker replied to me within about 15min today lol

MarcD_2

Amazon and iTunes vouchers also appear to have gone, along with others (only Currys left of the original list of £30 high street vouchers).

d00m

Since the ipoints site redesign my ipoints account (which had 8500 points) has apparently been deleted. Can no longer log in - anyone else had the same problem?

n3phi1im

I can log in but I cannot find the page with my outstanding queries and claims. The links they sent in the emails are no longer working.

I also tried the new query page but it doesn't work!!

n3phi1im

I have also just noticed that

1. The convert points function on ToLuna is currently not working.
2. According to the new iPoints site, the conversion rate is now only 150 iPoints for 50000 T&V points!! :mad:

If this is true, it makes T&V a total waste of time.

Babafette

n3phi1im wrote: »

I can log in but I cannot find the page with my outstanding queries and claims. The links they sent in the emails are no longer working.

The same has happened to me. The outstanding queries that they have been ignoring for nearly a year now appear to have been conveniently deleted. :mad: