Maximiles (Ipoints) help needed(merged)

n3phi1im

I just had a "your query has been closed" email with a link in it to view the ticket.

http://eva.ipoints/support/******

The asterisks represent the ticket number. Can those of you with outstanding tickets try the link (add your ticket number in place of ******) and report back?

snugden

Has anybody had any new iPoints added to their account since yesterday's relaunch? Repeated attempts to transfer my points from Toluna to iPoints have failed. Are points arriving from other sources or are they being bounced back from everywhere?

Also, has anybody spent any iPoints since the relaunch? I am reluctant to attempt this in case it fails and I lose my points.

oXojodieoXo

i have spent points today but like i said you can only order 1 thing at a time and nothing for the gadgets bit of the website ordered 3 dvds and a magazine thing with no problems

n3phi1im

This is on iPoints atm. Click on your points balance once you have logged in to see original.

Dear ipoints member,
As you may well be aware there are a number of technical issues at the moment relating to the statement section below.
Please be aware this is simply a display error which we are working hard to fix. Please do not worry as no points have been lost and your correct balances will be restored as soon as possible.
Furthermore, any outstanding query tickets are also still valid and being worked on despite no longer being displayed. Our customer service team will be in touch with you shortly.
We are sorry for any inconvenienced this may have caused, and hope to get all issues resolved shortly.
The ipoints team is looking forward to having the site fully functional so you can enjoy all the new features.
Thank you for your patience.
The ipoints team

n3phi1im

Hi,

[regarding closed queries] The points are being awarded and will show on your account when the site is fully functional. [Regarding missing rewards] The reward query will be sorted in the next week or so

Kind regards

Paul Meyers

I think it is extremely unprofessional to launch a new site in such a shoddy condition as this.

PeteM

n3phi1im wrote: »

I think it is extremely unprofessional to launch a new site in such a shoddy condition as this.

Let alone not tell any of it's customers that they were doing so.
Perhaps they could have told us in advance that they were removing some of the deals too :mad:

d00m

Evidently the new site went through vigorous beta testing before launch

PeteM

d00m wrote: »

Evidently the new site went through vigorous beta testing before launch

Tell me who done that, and I'll "beta" round the head!!

ipoints

Hello,

The ipoints team would like to take this opportunity to apologies for any inconvenience experienced with our new site. We are working hard to get all issues resolved and appreciate your patience. The site should be functioning properly shortly.

Again sorry for any inconvenience. If, after 48 hours, you still have queries please send an email to [EMAIL="customerservices@ipoints.co.uk"]customerservices@ipoints.co.uk[/EMAIL]. Please note that no queries will be answered while the site updating is taking place.

We look forward to having full functionality with the new site so you can all enjoy the new perks.

Thank you for your patience,
The ipoints Team

Girlywhurly

Well!!! nearly had a heart attack when I checked in and found all my points missing, but just had an email and it still shows my old points total on it, so I am hoping that this is just a glitch and it will be back to normal soon. Does look like all the rewards have been hitched up though and Odeon vouchers no longer seem to be on, so extremely miffed at the new site.