68 weeks of esa backpay taking too long :|

SandraScarlett

I don't understand why telephone callers are told there is such a backlog with DWP and HM C & E. In the Old Days, before things were computerised, and every task had to be manually written into ledgers or on forms, nothing took as long!

I wonder if it's because these departments are so understaffed, or have so many staff absent through sickness or holidays on any given day?

I think, as in anything else, it's a lucky dip who you speak to. Sometimes if you're told that you will be phoned back, you actually are! :j But, I find politeness (even if you begrudge it ), goes an awfully long way. It costs nothing, and it might even get you your back benefits sooner rather than later.

xx

mazza111

But on that note. Who's to say the OP wasn't very polite on the phone and just came in here to rant. Quite rightfully too. I'd be rather peed off to say the least if I'd to wait that long for money that was rightfully mine.

It's a struggle on benefits at the best of times, having to wait this length of time is shocking in all honesty.

mikey_bach

So true in many respects, every department is understaffed
but if you ask for a call back then you should and will get one,
also if polte then the processor will go the extra mile and process the request straight away.
instead of chasing the piece of post and putting it in the pile to be processed

help4help2013

my sister was in the same position waiting for her back pay i thought ive had had enough of ther excuses .we sent them a letter with the tribunal result every 2 days asking why the money was not paid i sent them 10 letters in total over a 20 day period all within 2 days of each other and lone behold she got a phone call on the 20th day saying the money will be in her bank in 3 days

i think they got sick of us asking lol but it worked

bloolagoon

I waited 21 weeks for JSA, if been back at work 13 weeks before paid, I didn't have the attitude OP has.

fingledingle

gingerlocks wrote: »

When you get the Money owed, enjoy spending it, and I hope you get your life back on track soon, take care.:)

fingledingle

nitelite2010 wrote: »

my sister was in the same position waiting for her back pay i thought ive had had enough of ther excuses .we sent them a letter with the tribunal result every 2 days asking why the money was not paid i sent them 10 letters in total over a 20 day period all within 2 days of each other and lone behold she got a phone call on the 20th day saying the money will be in her bank in 3 days

i think they got sick of us asking lol but it worked

Guys please stop using the word highlighted above, it upsets the benefit basher's you have to call it something like Handout, Dole Money, or Free Money, They are a very sensitive lot:rotfl:

rds60h

evenasus wrote: »

I am on a reduced state pension, for which I have 35/36 years qualifying years!

It's fair enough that it's reduced, as I worked 36 years and not the 40 required when I retired.

The tax I pay is on my savings interest.

So to have only paid in 35/36 years qualifying years suggests either that you were previously unemployed or in extended education or were fortunate enough to have afforded early retirement before reaching pensionable age or had been evading paying into the system.
I have paid in excess of that and still have 8 years before retirement, so by your standard I have a right to lambast you for scrounging off the system,but I do not because as far as I am concerned you have contributed to the system and so are entitled to your pension and you are utilising the benefit system just as it was designed to do.

bloolagoon

rds60h wrote: »

So to have only paid in 35/36 years qualifying years suggests either that you were previously unemployed or in extended education or were fortunate enough to have afforded early retirement before reaching pensionable age or had been evading paying into the system.
I have paid in excess of that and still have 8 years before retirement, so by your standard I have a right to lambast you for scrounging off the system,but I do not because as far as I am concerned you have contributed to the system and so are entitled to your pension and you are utilising the benefit system just as it was designed to do.

Perhaps they raised a family?

fingledingle

bloolagoon wrote: »

Perhaps they raised a family?

No retired at 56, and loves telling everyone, in-between her/his benefit bashing, regularly mentions the entitled to mentality, an example to us all, well likes to think.