MSE News: Sky takes over O2 and Be broadband: What does this mean for customers?

forgotmyname

My speeds a bit erratic, But im hammering the downloads before i switch.

Seriously looking at a fibre install. £10 extra a month though. Anyone know the limits on fibre from BT/Plusnet or Sky?

300GB a month on O2 which is a nice safety net. Although i did do more than this when setting up a family website with hundreds of photo's.

Nishanthan_Gunasingam

O2 been brilliant for me. Broadband only down once in 2 years and this was a faulty router, not the O2 service. I cant see Sky being as good as this.......

Geordie_Ahmed

forgotmyname wrote: »

My speeds a bit erratic, But im hammering the downloads before i switch.

Seriously looking at a fibre install. £10 extra a month though. Anyone know the limits on fibre from BT/Plusnet or Sky?

300GB a month on O2 which is a nice safety net. Although i did do more than this when setting up a family website with hundreds of photo's.

Are you referring to download limits?

If so, Infinity 1 has 40GB limit whilst Infinity 2 and 3 is unlimited
Sky Fibre is Unlimited
Unsure about Plusnet

busterrabbit

So, is this the reason that I can no longer use free wi-fi via BT hotspots via my O2 mobile? This is a deal breaker for me, they will lose my O2 mobile account. I use SKY TV at home and have BT Infinity, I'm very happy with both, but the loss of free wi-fi via BT is a b*mmer.

jem16

busterrabbit wrote: »

So, is this the reason that I can no longer use free wi-fi via BT hotspots via my O2 mobile?

Nothing to do with Sky taking over BB. O2 as a mobile network have decided to drop BT Openzone.

If you have BT Infinity you should still be able to use it by registering direct with BT. Called BT WiFi now.

http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=34239

Marlketz

I told Sky I was moving to Plusnet and got MAC code with new service starting on 12th July.

At 3pm on 11th July I was abruptly cut-off from Sky/O2 broadband with no warning. When I complained was told it was BT/Line fault and that I had received many messages on my O2 mobile and by email that my line was faulty. I had received nothing. My home phone, which is not with O2 or Sky worked perfectly then and now. They then said due to me not responding my service was cancelled.

When they refused to acknowledge my complaint I cancelled my direct debit with O2 and asked to be billed manually as I did not trust their systems to be working and did not want wrong amount taken from my bank account.

What followed I have never experienced before from a large company. A demand for me to reinstate my Direct Debit, a threat to suspend my Account (which by this time I no longer had) and then informed that "you'll be intimidated by text or emails from us".

I ended up paying £1.53 by phone to clear my debt to Sky and very grateful I did not entertain their appalling customer service.

tronator

Marlketz wrote: »

I told Sky I was moving to Plusnet and got MAC code with new service starting on 12th July.

At 3pm on 11th July I was abruptly cut-off from Sky/O2 broadband with no warning...

Seriously? The Plusnet service was about to start on the 12th, you got cut off on the 11th at 3pm and you don't think one has to do with the other?

Maybe the O2 help desk gave you wrong information, but more likely they simply don't know better as to them it might look like a line fault when another company takes over the line and they don't have a chance to find out the real cause.

So was your Internet back on the 12th as promised by Plusnet? If yes, what are you complaining about? The loss of a few hours Internet during the switchover?

penrhyn

Is you Plusnet service up and running? BT OR have to move your tie pair from O2s equipment back to BTs, which can take an hour or so. Losing service is your signal to swap over to Plusnet's router.

Marlketz

tronator wrote: »

Seriously? The Plusnet service was about to start on the 12th, you got cut off on the 11th at 3pm and you don't think one has to do with the other?

Maybe the O2 help desk gave you wrong information, but more likely they simply don't know better as to them it might look like a line fault when another company takes over the line and they don't have a chance to find out the real cause.

So was your Internet back on the 12th as promised by Plusnet? If yes, what are you complaining about? The loss of a few hours Internet during the switchover?

Of course the cut-off was a result of the switch over, that was never in question despite being told otherwise by Sky.

My contract with Sky/O2 was up to the 12th unless otherwise advised. Which they didn't. They new I was switching. They chose to inconvenience me by cutting my line at their convenience without notice, instead of getting in touch with me or doing it overnight.

You may accept bad service but I don't especially when they have control of a Direct Debit to my bank account while showing no regard for me as a customer. I took control of that and let them chase me for the money and paid them at my convenience.

Had to laugh at the £1.53 bill they were chasing me for, which I paid last week but am still getting demands from Sky to pay.

penrhyn

The order would have been placed on BT OR for a cease and reconnect. BT tend to be a law unto themselves in these matters.