Shell loyalty card - £20 of Fuel for £10

windowman58

i contacted them on the 12th card going out not arrived, think now is the time to have my money refunded, not being fobbed off any more

Quentin

We all have till june 30th to get a refund "without question" according to the original offer.

windowman58

30th june for to claim refund, i won't be in the country then, don't think i will ever get the card,think twice next time if it seems to good leave it out,

MightyDeals_representative

windowman58 wrote: »

30th june for to claim refund, i won't be in the country then, don't think i will ever get the card,think twice next time if it seems to good leave it out,

Windowman,

We have responded to every single email in the inbox customerfeedback@mightydeals.co.uk

If you would like a refund you do have untill June 30th.

Royal Mail are returning some Shell Drivers Club Cards, because some customers either have an incorrect address in their MD account. We sold over 43,000 cards, to date we have under 50 which have been returned by Royal Mail. These are very small volumes, but once we have correct address, we will arrange next day delivery.

I have also offered to talk to you over the phone as for some reason we are not receiving your emails.

Kind Regards,

Neil

eschaton

A lot of bashing on this thread but my card arrived quickly and the points transferred to my original card very quickly.

For 43,000 cards issued, there are very few complaints.

jayu1102

Hi,

I bought the shell card deal from Mighty Deals on May 24 and got an email last week that card delivery has been returned to sender due to invalid address. There is now way it can happen as address mentioned in my mighty account profile is absolutely correct. I infect updated them about the address but haven't had any response back.

really poor service... not happy

mymerrywidow

i am very very happy. cards arrived. have registered them now waiting for the petrol voucher. no commplaints here. thank you mighty deals

MightyDeals_representative

jayu1102 wrote: »

Hi,

I bought the shell card deal from Mighty Deals on May 24 and got an email last week that card delivery has been returned to sender due to invalid address. There is now way it can happen as address mentioned in my mighty account profile is absolutely correct. I infect updated them about the address but haven't had any response back.

really poor service... not happy

Hi Jayu11,

Can you please email customerfeedback@mightydeals.co.uk and we will look into it.

Our logistics company used Royal Mail in the majority of cases. As I mentioned most returns from Royal Mail have been down to incorrect, or old address details but these really have been small quantities.

We will re-send another card out to you by next day delivery, so you will get it in plenty of time.

Kind Regards,
Neil Campbell
Director
MightyDeals

ernie-money

eschaton wrote: »

A lot of bashing on this thread.

I second that - I've received my card (& my partners) & registered without problems.
People do seem incredibly impatient - if there are issues, surely you should give them a proper chance to put things right before slagging them off...

MightyDeals_representative

dicky_dunock wrote: »

Neil Campbell,mighty deals rep


https://forums.moneysavingexpert.com/discussion/4661885

I've explained to your CS advisor about this,and that two of these have been delivered today for me and another for another member of the family.Both are in the same condition as explained in the thread i've linked you to.I have received an email from the suppossed distributor of these item from a gmail address.Here's the email:

Dear Sir/Madam,

We have been advised to contact you regarding a recent purchase on Mightydeals.


If you could advise us further on the issue you are experiencing and we will be more than happy to assist you,


Kind Regards
James


eBuzz


Not good enough,we've bought these from you,mighty deals,you sort it.

Hi,

I have also responded on another thread. If you email customerfeedback@mightydeals.co.uk we will respond.

We will also speak to the merchant for you.

Kind Regards,

Neil Campbell
MightyDeals