Money Grabbing Vet!!!

slinks

looby75 wrote: »

no its definitely your posts I'm thinking of over on the arms LOL

Maybe a couple of threads you posted on on another board ended up getting moved there (where you were born and strange people you have met, the one about your ex deciding everything by rolling a dice)

ah, sorry, didn't realise that was the arms

just thought the arms was a chat room, not just a thread...

steph25

I have just read every post on this thread and have to say i have gotten more and more angry with the way the op has been spoken to ie aggressive/sarcastic remarks even picking on spelling mistakes, how mature.
Slinks
Yes they called you an a$$hole...after YOU shouted off your mouth for example here..

it was the OP's fault that he/she couldn't provide it with pain relief by not bothering to get pet insurance

The issue has nothing to do with insurance, if the vet abided by the guidelines set then the op would have sorted payment arrangements and the dog would have been treated..BUT the vet did not abide by the guidelines, they wanted money or no treatment which he is not allowed to do.

You have been extremely sarcastic and condesending in your comments and are spouting an opinion that the op does not care about the puppy.
I have no idea where you got that from because smartsuit did everything right..called the vets asap then rushed the dog down there for treatment?

Am I missing something...was that the wrong thing to do????

Smartsuit has pointed out many many times the guidelines this vet surgery should be going by, but here they are again because you obviously missed it the 1st 3 times..
16. A veterinary surgeon or a lay member of staff accepting telephone calls must not refuse emergency veterinary attention because the caller is unable to make immediate payment for the treatment. Arrangements for payment should be discussed at an early stage, but immediate first aid and pain relief should not be delayed while financial arrangements are agreed."

Is that not what this is about?
The vet ignored the guidelines and the animal suffered more?
How do we know that the vets attitude would have been any different if the op had insurance?
Does it not matter that the animal and owners were treated pretty badly?

I hope you do get somewhere with your complaint smartsuit, I think the vet was totally out of order, and i hope your pup is up and running around again soon

maclenn

I am a longstanding client of Valley Vets and have always been happy with the service and care my animals have received. After reading your comments about my veterinary practice I think you may have made a mistake as they do not do their own Out-of-hours work.

Out-of-hours work is contracted out (like a G.P.) to a company that's in the same building. So if you were seen on Sunday, you would not have been seen by Valley Vets as they are closed.

I think you need to be careful about making slanderous comments as you could be held liable.

hollydays

maclenn wrote: »

I am a longstanding client of Valley Vets and have always been happy with the service and care my animals have received. After reading your comments about my veterinary practice I think you may have made a mistake as they do not do their own Out-of-hours work.

Out-of-hours work is contracted out (like a G.P.) to a company that's in the same building. So if you were seen on Sunday, you would not have been seen by Valley Vets as they are closed.

I think you need to be careful about making slanderous comments as you could be held liable.

I took to understand that the OP was saying it was a vet unnconnected with the surgery. So whats the problem?However it was an emergency vet recommended by this surgery.

Strange,though,you havent condemned this treatment of the ops dog,as an animal lover yourself.Also it cant be slander to valley vets-you have just said they are not connected.

looby75

maclenn wrote: »

I am a longstanding client of Valley Vets and have always been happy with the service and care my animals have received. After reading your comments about my veterinary practice I think you may have made a mistake as they do not do their own Out-of-hours work.

Out-of-hours work is contracted out (like a G.P.) to a company that's in the same building. So if you were seen on Sunday, you would not have been seen by Valley Vets as they are closed.

I think you need to be careful about making slanderous comments as you could be held liable.

lol in other words I am the owner of this practice or work for them :rolleyes:

You might want to read this thread a bit better, it was made clear that the vet that treated the OP's dog was one that was recomended by Valley Vets as they don't have their own out of hours service. The OP says they have already suggested to Valley Vets they don't recomend this particular out of hours service again because of the problems they encountered.

There has been nothing slanderous posted, for it to be liable it has to be untrue.

smartsuit

maclenn wrote: »

I am a longstanding client of Valley Vets and have always been happy with the service and care my animals have received. After reading your comments about my veterinary practice I think you may have made a mistake as they do not do their own Out-of-hours work.

Out-of-hours work is contracted out (like a G.P.) to a company that's in the same building. So if you were seen on Sunday, you would not have been seen by Valley Vets as they are closed.

I think you need to be careful about making slanderous comments as you could be held liable.

Hello Maclenn,
If you read my posts you will see that I have corrected it to read "The Vet in question is The Veterinary Emergency Treatment Service (VETS Ltd) who operate from Valley Vets in Ystrad Mynach during out of hours periods. I have been asked to point out that Valley Vets and The Veterinary Emergency Treatment Service are completly seperate companies who just happen to operate from the same building." Even saying Valley Vets is an easy mistake to make, they share a website, Building and even a director so saying it was Valley Vets is a very easy discrepency to make but I apologise for it to people here and to Valley Vets.

Just to save confusion I will re-cap

My Normal Vet is Budget Vets in Newport.

We rang them and were told to call V.E.T.S, we called them and were given the number for Valley Vets 01443 811111 where another company we operating the emergency service.

They did not treat my dog and left it in pain as I could not pay for the dogs treatment upfront although I had enough Cash to cover the £60 emergency fee and offered bank details and card details to defer payment until the following week.

I left there with an animal in pain and distressed and took it to Summerhill Avenue Vets in Newport where Daisy was treated wonderfully with no fuss or even mention of payment.

I hope that clarifies the confusion?

I have absolutly nothing to hide and will answer anybodies questions on any of the points raised. I have nothing to gain from this except making as many people as possible aware of the way this Vet treated us and our dog. Once people have been made aware they can make thier own minds up and take steps to avoid this upsetting experience for themselves. Everything I have written here is FACT, nothing is made up or elaborated on.

dangeroussports

I think the damage is being done. The vet company which was implied but then not....how unfortunate for them

Pet Insurance. Buy it.

steph25

:rolleyes:
!!!!!! is wrong with people on here.
The attitude of some stinks and others obviously can't read and its irritating the hell out of me.

dangeroussports I think maybe you should take the time to read all the posts properly and then maybe you will see this is about a vet ignoring guidelines it is NOT about insurance.

The op has appoligised for a small mistake that anyone could make considering the two companies are run from the same building and are the same type of business.
Smartsuit should not have it rubbed in their face seeing as they came on here for advice, not to be criticised and bullied, when they have done nothing wrong!

chika

I really think that people on this thread need to chill out.

I have family down there and that vetinary group saved my dog's life a little while back. They did not ask for money straight away and We were treated with nothing but respect - they even phoned up my usual vets surgery in Yorkshire to advise them of what had happened for continuing care.

As for waiting - you wait to see a doctor in A&E what is so different in this case? the vet could have been doing important work on another animal that belonged to a customer who could pay.

As for paying, sure they have guidelines, however these are not hard and fast rules and the vet is able to interpret these as they wish. We moan about vets fees as it is. However vets have to earn a wage. Can you imagine if we had to absorb the costs of all the people who abscond without paying vets fees.

There are twp sides to every story and I think it is awful to condemn the vet without hearing from him.

uktim29

At the end of the day a vets is a business. The one thing people seem to have missed and correct me if I'm wrong here but......

Can you walk into a private hospital and say treat me now, I'll pay later, by the way I've got no insurance of any kind. Would they do it?