Santander trying to steal £14,200 from me

Azelphur

dalesrider wrote: »

Why is it crazy that they have not got round to looking at your evidence.

No idea how you sent it in, but most banks now work with a system that anything sent in, is sent off to be scanned onto your account and will then be looked at. This can take 2 days to get onto your account.
Also you will not be the only case being handled.

I handed it in personally at the branch last Thursday first thing (9am), they said they'd have it resolved by close of business Friday, then that I could withdraw my money Saturday, it's now Tuesday and they still havn't even looked at it. Much longer than 2 days at this point.

It's certainly nice to hear from someone on the other side of the coin though, thanks for adding your two cents

pmduk wrote: »

But you only value that advice when it confirms your own belief. You deride any "gems of knowledge" which contradict you.

Lawyers tend to know little about banking practice. Relying on them to advise you on areas outside their expertise is foolish.

I am taking it all on board, me and the other traders in UK have actually started to implement a plan to take ID in future for large trades in the hopes that stuff like this doesn't happen again, and we're definitely looking into the MSB stuff (although I dunno if it's possible, because as I say bitcoin is still officially a voucher) It's more that I don't like to hear the same thing, over and over. I get it, it's legally dubious. Everybody I speak to has a different opinion on tax, legality, and such. That's why I got the lawyer on board, so many differing opinions on the subject, it really needs a lawyer to pick apart and figure out. I'm working as hard and as fast as I can to make it legally un-dubious (After all, it's my !!! on the line!). I do want to follow the regs and I have a genuine interest in legitimising bitcoin.

dalesrider

Azelphur wrote: »

I handed it in personally at the branch last Thursday first thing (9am), they said they'd have it resolved by close of business Friday, then that I could withdraw my money Saturday, it's now Tuesday and they still havn't even looked at it. Much longer than 2 days at this point.

It's certainly nice to hear from someone on the other side of the coin though, thanks for adding your two cents

.

Nice of branch to promise a timescale for a department that I doub't they have any idea of how or what hours they work.....

So branch get your paperwork on thurs.
It will then go via internal mail on thurs night.
So will have been recieved in the mail room at the main offices on friday. Sent for scanning that day so will have been done overnight Friday.
No idea what hours this department will work, so can't say if they would then get to look at this till Tuesday.

Remember that branch staff are nothing but sales staff.

grumbler

dalesrider wrote: »

Why is it crazy that they have not got round to looking at your evidence....

dalesrider wrote: »

Can't rush cases like this.
You are forgetting 3rd parties will be involved.

Third parties to look at the evidence? Nice try....
When 3rd parties really need getting involved we must remember that they are mainly banks too. They have no need to rush either.

Nice to see that the holiday has put you back to your old self

You seem to be incapable of understanding a simple fact that unlike you, some people just try to remain unbiased instead of stubbornly defending/justifying one party. Many times I was even accused of working for financial institutions because of this.

dalesrider wrote: »

....
It will then go via internal mail on thurs night.
So will have been recieved in the mail room at the main offices on friday. Sent for scanning that day so will have been done overnight Friday.....

It doesn't surprise me that such simple idea like scanning in a branch and sending electronically first (modern scanner does this at a push of a button) doesn't come to their heads. Why would it? As I said, it's not their money and they have no reasons to rush.

nelly12

:)I see this clown's a bit quiet today, wonder what progress he's getting? Don't known about anyone else but have followed this from the start with a little smile on my face. Working for a financial institution i can understand his frustration but yet can see it from our point of view. The bit that i fail to believe is that there was any money released to him/her on Saturday. Also note that his identity switches from singular to plural? Possibility why his account was flagged if there's someone else using the same account? Obviously a big no no using a personal account for trading use. Will watch with interest as I suspect they will disappear under their rock soon.

Azelphur

dalesrider wrote: »

Nice of branch to promise a timescale for a department that I doub't they have any idea of how or what hours they work.....

So branch get your paperwork on thurs.
It will then go via internal mail on thurs night.
So will have been recieved in the mail room at the main offices on friday. Sent for scanning that day so will have been done overnight Friday.
No idea what hours this department will work, so can't say if they would then get to look at this till Tuesday.

Remember that branch staff are nothing but sales staff.

Makes sense, I called them for a status update today and they say that they will have an answer for me tomorrow at 5pm.

nelly12 wrote: »

:)I see this clown's a bit quiet today, wonder what progress he's getting? Don't known about anyone else but have followed this from the start with a little smile on my face. Working for a financial institution i can understand his frustration but yet can see it from our point of view. The bit that i fail to believe is that there was any money released to him/her on Saturday. Also note that his identity switches from singular to plural? Possibility why his account was flagged if there's someone else using the same account? Obviously a big no no using a personal account for trading use. Will watch with interest as I suspect they will disappear under their rock soon.

If you're just gonna call me names and fail to believe what I'm saying, there's not much point in you posting. The reason I say we is because when I go in branch, my dad is usually with me, and of course when I phone up the fraud department, it's just me, hence the switching. There is definitely not someone else using my account, never has been, never will be. I agree entirely on the big no no with the personal account. As I say this originally started as me trading my personal funds, and as soon as I realised the potential, I applied for a business account. No intention of disappearing, feel free to continue watching.

I too can see the banks side of this, I've been accused of theft, it's a serious allegation and they do absolutely need to investigate it (If it was my money stolen I'd certainly be expecting them to investigate). I'm not an unreasonable person, the things that I am angry with the bank for are the extremely poor customer support, continual stream of lies, delays, threats, lack of information, misinformation, continually telling me to go in branch only to have the branch staff be entirely unhelpful, etc. I am also of course not happy with them holding the entire contents of my bank account, when in all sanity the disputed funds should be held. The customer support at Santander has been so poor I've actually had more help from my account advisor at Lloyds, than Santander themselves, which is ridiculous. The simple fact is that if Santander had done their jobs properly, informed me about the situation, given me sane time frames, and generally given me some path towards rectifying the situation, this post wouldn't even be here.

Thrugelmir

Azelphur wrote: »

The simple fact is that if Santander had done their jobs properly, informed me about the situation, given me sane time frames, and generally given me some path towards rectifying the situation, this post wouldn't even be here.

Santander are doing their jobs properly. More often or not it's customers unreasonable expectations that causes an issue. If you are going to develop this into a business then you'll need to learnt self control and patience. After a life time in finance related activities. The one thing I learnt was the nosier and louder the complaining. The more likely something wasn't right. Instinct then says keep on digging., or merely bide ones time. As piece by piece like pulling teeth the whole picture emerges.

meer53

Thrugelmir wrote: »

Santander are doing their jobs properly. More often or not it's customers unreasonable expectations that causes an issue. If you are going to develop this into a business then you'll need to learnt self control and patience. After a life time in finance related activities. The one thing I learnt was the nosier and louder the complaining. The more likely something wasn't right. Instinct then says keep on digging., or merely bide ones time. As piece by piece like pulling teeth the whole picture emerges.

Lol ! Most of my job involves teeth pulling ! There's always something the customer doesn't really want to tell you. Then they wonder why they don't get the answer they want.

Azelphur

Thrugelmir wrote: »

Santander are doing their jobs properly. More often or not it's customers unreasonable expectations that causes an issue. If you are going to develop this into a business then you'll need to learnt self control and patience. After a life time in finance related activities. The one thing I learnt was the nosier and louder the complaining. The more likely something wasn't right. Instinct then says keep on digging., or merely bide ones time. As piece by piece like pulling teeth the whole picture emerges.

As previously mentioned, I have no unreasonable expectations here. They've missed 4 dates now when they said the situation would be resolved, called me into the branch twice on fools errands, taken more than a week to read a fax, outright lied to me on multiple occasions, misinformed me at almost every turn, and generally treated me badly and rudely. If these actions are considered proper, I'd hate to know what bad business practices were.

I'm well known as a very agreeable person, in fact, I've heard more than once how people say I'm the most agreeable person they know. That agreeableness does not extend into being a pushover. It's very clear in this case that the bank are most certainly not doing their jobs properly and are treating me in a way that is quite frankly awful. Once the situation is resolved I plan to open up complaints against all the staff involved, not because they are holding my money (which is reasonable in this situation), but because of the actions I mentioned above.

nelly12

The more this goes on the more it smacks of a suspicion of Money Laundering. The branch staff would be told nothing (and rightly so, no way that they can tip off a suspect) it's probably HO that's picked up on the activity on the account. Let's face it you've gone from being unemployed to having several thousand pounds moving in and out so either ML or drugs!

JuicyJesus

Nelly is correct. Money laundering suspicions would never be recorded on accessible customer databases, simply because if the suspect did an SAR they could see them, thus it would be tipping off.