Nooks £29 @ Argos, Sainsburys, Currys, Very

mcja

Sorry if I am being a donut but....if I have bought my son a Nook that I want to give him next Monday (and one for hubby for Dads Day) I would be safer trying to get through to B&N directly to register them before I give them as gifts?

How blooming ridiculous.

Fleago

Well, I would, mcja, rather than take your chances and wait for them to do whatever else they aim on doing to add all the new Nooks to the database. There's always the chance that the manually inputted ones will be done before they fix the whole problem.

But who knows, really! I don't suppose it can do any harm to draw their attention to our actual Nooks.

mcja

Thanks Fleago. Will try and get through later.
:beer:

loonywitch

Argh! Same problem!! Arrived today and was a bit worried because it has the US address at the bottom. Could this be the problem?

Fleago

Loonywitch, mine has the US address on the bottom of the box too, but on the very bottom of the back of the box is the UK website address on the right and on the left it says UK version. It seems to be a problem with the serial numbers not being on their database.

loonywitch

Just checked the sleeve (stupidly didn't before) and it says UK version! On hold on the phone AND waiting for a Customer Service Associate online at the same time! I remember gettin my Sony ereader and didn't have to register before starting to use.

loonywitch

Update! Just had a conversation with a CSA for Nook and was advised slightly different. She took SN of Nook stating that she had to forward details as they logging how many are affected and was advised to try again in 24 hrs. She said they believe its a problem with the servers but they're are not sure how long it will take to fix

unsure

Hi Fleago, Loonywitch,
They've been asking for serial no then saying switch it off for 24, 48, 72 hours (it's varied on different live chats) then try again since Saturday!
John Lewis tech support seemed to ahve specific knowledge that it was the interface with the database holding the serial nos (and matching them to machines presumably) that was causing problems. MCJA I don't think you can get it entered directly and registered, otherwise they'd presumably have just entered them manually by now. I'd say hold tight but keep the pressure on-- this has got to get resolved soon. How about everyone keeps posting comments on the Nook facebook page

https://www.facebook.com/nookGB?fref=ts

or email them here

customerservice@nook.co.uk

and we'll see if we can shame them into sorting out this situation?

I've just filled in their online customer service satisfaction survey too...they didn't do very well!

I've already put in a call to Radio 4's daily consumer show you and Yours to see if they are interested in following up the story.

mcja

Done, politely for now. Will get grump if/when its deleted without an answer!

RachRubyD

I just got a message from Nook after I emailed them I think saturday morning saying basically what they already told all of you but looks like they are going to do something and its a problem with the B&N server/network rather than the Nook.

Thank you for writing to us about your NOOK Simple Touch. We are eager to assist you.
We understand that you are are getting an error message when trying to setup your NOOK. We sincerely apologise for the inconvenience. We were made aware of this issue and it has been forwarded to our technical team. They are currently investigating on the registration issue for the NOOK devices to have it fixed. As we do not have definite time when it will be fixed, please try to register your device at a later time. We will appreciate your patience on this matter.
Once again, we apologise for any inconvenience this may have caused.

Looks like we just have to sit tight guys :S