Need any help with Sky?

MQN

just started a thread of its own with this and then noticed I should have posted in here!

Long story short....phoned Sky about 6-8 weeks ago saying I would leave and after a long and friendly call with an agent I was offered a 20% discount for 12 months to stay. Great stuff as I was never going to leave anyhow!!! First bill after this agreement comes and its £20 more than usual...bit odd we thought but perhaps it is to do with the cross over on the discount being added. This months bill comes and it's still £10 more than we used to pay.

So last night I use the webchat to speak to an advisor who tells me the discount was put onto our account but due to an 'error' it has now been withdrawn!! They said they would investigate but I have to contact them after 48 hours. (so that's 20-30 minutes on hold before I speak to someone that knows nothing about my enquiry).

My questions really are, does anyone have any advice on how to handle this and also does anyone have experience of this happening to them? We don't usually check bills as they are all direct debit so its more luck than anything we even noticed. To me it seems like a complete joke that they could agree to giving this discount then change their minds, withdraw the offer and even worse they never even contacted us to let us know.

albionrovers

How long is the Sky F1 contract for?

Yazmin_A

Hi i want to change the payment date on my sky bill. Currently the bill is being paid via direct debit on the 2nd of every month, i want to pay it on the 17th because its when i get paid and its easier to just get the bills out of the way. I tried to change it via my online account, but it says i have a bill outstanding. Im assuming its because in three days the direct debit comes out, after the direct debit has gone through, can i change it to the 17th permanently?

albionrovers

Yazmin_A wrote: »

Hi i want to change the payment date on my sky bill. Currently the bill is being paid via direct debit on the 2nd of every month, i want to pay it on the 17th because its when i get paid and its easier to just get the bills out of the way. I tried to change it via my online account, but it says i have a bill outstanding. Im assuming its because in three days the direct debit comes out, after the direct debit has gone through, can i change it to the 17th permanently?

Log in to Sky.com and choose Change Your Payment Due Date

Blackburn

BaronSamedi wrote: »

Hi Blackburn,

Thank you for posting on here, it is always good to get to see the point of view from the inside of a company that I am a customer of.

I have contacted the customer call centres in Cardiff bay and Falkirk recently, each time I was sent a email the following day with a survey about my experience of contacting Sky and the individuals who helped me. Each time I gave glowing feedback as I had been helped and had nothing but praise for the customer service and polite, helpful response I received. But I am wondering what happens to this feedback that I provided and if it helps the individual employees I spoke with and felt did a great job. Can you give any insight into this? Thank you.

It's used for one to one reviews, coaching to help in weak areas and also used for criteria in any incentives sky are running at the time.

Blackburn

albionrovers wrote: »

Log in to Sky.com and choose Change Your Payment Due Date

Correct or call and do the same

Blackburn

albionrovers wrote: »

How long is the Sky F1 contract for?

As in rights?

Blackburn

MQN wrote: »

just started a thread of its own with this and then noticed I should have posted in here!

Long story short....phoned Sky about 6-8 weeks ago saying I would leave and after a long and friendly call with an agent I was offered a 20% discount for 12 months to stay. Great stuff as I was never going to leave anyhow!!! First bill after this agreement comes and its £20 more than usual...bit odd we thought but perhaps it is to do with the cross over on the discount being added. This months bill comes and it's still £10 more than we used to pay.

So last night I use the webchat to speak to an advisor who tells me the discount was put onto our account but due to an 'error' it has now been withdrawn!! They said they would investigate but I have to contact them after 48 hours. (so that's 20-30 minutes on hold before I speak to someone that knows nothing about my enquiry).

My questions really are, does anyone have any advice on how to handle this and also does anyone have experience of this happening to them? We don't usually check bills as they are all direct debit so its more luck than anything we even noticed. To me it seems like a complete joke that they could agree to giving this discount then change their minds, withdraw the offer and even worse they never even contacted us to let us know.

Worth calling, we have access to all notes online or via phone, if proven can just credit you.

smoggy79

Hi just wanted to ask (if you are still taking questions!) is there an actual customer services address I can write to with a complaint? I cant seem to find one anywhere:( I've been with Sky for 2 years and had to cancel because my husband has lost his job. Although my TV subscription has passed its initial 12 term and only requires 31 days notice we took out multiroom at a later date and still have 3 months left before we can cancel. I have tried to pay the early termination fee for the remaining 3 months but keep getting told different things. 1- the only way I could cancel is to cancel my direct debit and refuse to pay because there is no early termination fee (even though its clearly stated in the terms and conditions) 2- that people are only offered early termination fees in exceptional circumstances and 3- I could pay £55 today and they would suspend my subscription and cancel the contract in 3 months :mad:

[Deleted User]

smoggy79 wrote: »

if you are still taking questions!

The OP seems to have disappeared.

For the problem you have, I'd advise ringing Sky direct, you'll get a far more immediate decision and it won't cost the earth for the call.