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Virgin Media/NTL
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ps reason I need one with no BT line is that tey want £160 to put a phone line in.
I had to ring them up again today due to the landline they provided me.I keep getting calls for someone else who had the number b4 me.I was told they will change the number free of charge as this was an error, how many more errors by VM.I had my 3rd box put in yday and so far no probs but seriously i have had enough.I want out of vm, I cant afford a bt line as they are asking for over £100 quid but I would rather go without.I saw an advery today cant remember if it was carphone warehouse stating you can have broadband for £10 a month and you dont need a landline. SO if i can get rid of virgin then i will do that, my only problem will be tv.I live in a basement flat and have no signal whatso ever, even with freeview.Sky want to charge me over £50 which may not be alot but to me it is and im not going to be here for long-when i say long i will be here for atleast 4 months min .I paid VM a deposit of £25 so if i could get that back then maybe i could think of sky but my landlord wont let me so im stuffed.I emailed bbc watchdog also about virgin,on facebook there is a group or several should i say about unhappy customers-they have also emailed watchdog.Maybe if you email watchdog we might have some luck.
I was wondering if your building has a TV ariel on the roof that you could link into for freeview, or have a word with your neighbours upstairs who may let you link into theirs?
I dont know how to post a link on here sorry hun but i just checked three website and its on there-its pay monthly and its basically like a usb thingy and theres different packages starting from £10 a month.
http://threestore.three.co.uk/broadband/?id=1201
tried that and see if it works
good luck and let me know x
They are NTL:Telewest and just pay Richard Branson a annual fee to use the name, and Richard happens to be a 10.5% shareholder after selling Virgin Mobile to NTL:Telewest.
It's the same company / people running the service, just it has a Virgin name.
They do offer an excellent support newsgroup - UK staff there 08:00 - 22:00 every day.
Newsgroups were around before www, if you haven't used newsgroups before they are like forums.
http://www.virginmedia.com/newsgroups has details on how to set up newsgroups.
If xNTL use: news.cable.ntlworld.com
If xBY use: text.news.virginmedia.com
As the news server in your news reader.
virginmedia.support.broadband.cable
Is the group for support.
VM for phone calls are a rip off, cable has been dearer than even BT for over 5 years and the prices are rising again.
...moved into student house at uni and set up the broadband and tv with ntl back in aug 06- was going for a package which was £23 p/m i think but the nice lady on the phone said that for £27 p/m I could get 8mb speed which would be better for a house where we would all be using the net at the same time. I thought it was a great deal and so agreed and it was all set up the week later.
8 months in and after looking at my bank statement I noticed I was being charged £41.50!!! £25 for the broadband and £16.50 for the tv! After trying to get hold of someone (the customer service advisors were useless, pretended to go get a supervisor i asked for, said they wern't there and said theyd call me back the next day!! NEVER happened!) I decided to write a letter. 2 months later and I get an automated letter back saying they are lookng into my complaint and will be in touch in 10 days...NEVER happened!! eventually spoke to LEE who 'as a goodwill gesture' credited my account for the next few months and refused to refund the money they had taken from my account without permission. Now, £41.50 is being taken out again each month and have been since October- and guess what Lee said- he won't give me that money back as I should have called him back in October?!?! This is utter b%$3£&*s!!!!
I successfully got my bank charges back last year after threatening the small claims court. Does anyone know if this is a viable route to take with Virgin??! I just don't see how it can be legal for them to take money outa my account without my agreement and then flat out refuse to give it back??!!
I had a rather rude woman ring me up after i sent a 8 page letter complaint. She was actually unprofessional for someone who works in complaints. I have worked in customer service when I was a travel agent, we dealth with complaints and never in my life would i be rude to a customer. She gave no apology for the muck ups, could not explain why I was given another customers no, couldnt explain why I was given faulty set top boxes and had a cheek to try and belittle me. She told me as a goodwill gesture £90 had been credited to my phone bill acount as the 3 for £30 is actually to different bills.Broadband at £18 and tv and fone £12. What a load of rubbish. The broadband is so slow that it makes me want cry sometimes. Many times, there has been no broadband, Im told from the 0906 number that my modem is faulty then hey presto i dont need an enginner coz they sent a signal thru, other occasions, im sorry madam there is engineering works going on in the area, same with tv, u loose the channels, ring up oh i will send a signal thru so you can view the channels again.Im like !!!!!!.
Im so fed up with it, I really want to cancel now. I was told an enginner would come but again had a no show, then was told someone had been and left a carde.No1 had been as I waas in as my son was poorly and never went no where.
They keep mucking up on my billing aswell. Again and again.I was due to have a months free due to the inconvinience as I was told by VM. Then they charge me £10 for late payment.Again !!!!!!, they have my direct debit details, I have not stopped no payments so how can I be charged for paying late. That £10 is oart of the £90 goodwill payment credited to my account.£30 is the installation charge credited back, £30 for the months free and cant reme,ber at the mo wot the other bit was for but none of that is a good will gesture, it what they should of done anyway as they were wrong to do the charges in the forst place for all there own mistakes. makes me laugh but so angry.
I asked for everything this woman said to me in writting, she said no problem haha no suprise havent got a thing.
They are quick to take payments out of your account but they will never pay you back-only credit it to your account.
I too want to take my complaint further, i have wriiten, emailed ect but no luck. I emailed watchdog too after seing a forum on facebook called I Despise VirginMedia, there are 342 members currently all have problems so its qute shocking that they are so bad yet there are also happy customers. We are just unlucky.
What is our next step then??