seller sent an item by my hermes

theonlywayisup

ballisticbrian wrote: »

No offense, but if you live in a place with big electronic entry gates and no neighbours, you can buy a lockable box purposely designed for items to be dropped into. I'm sure your time would be wiser spent buying one of them than searching for the answer on forums?

http://www.ebay.co.uk/itm/The-iBin-Secure-Home-Delivery-Drop-Box-Parcel-Lockable-Storage-Container-/251258075884?pt=UK_Home_Garden_Door_Accessories_LE&hash=item3a8025faec

I wasn't searching for any answer. Not sure why you thought I was?

Brooker_Dave

Never ceases to amaze me what some people moan about, you buy something, pay for delivery, it gets delivered, but because the delivery van was a different colour that's an excuse to whinge?

nightsong

What an obnoxious seller. I would have done the same as you in your situation.

Presumably ebay will contact you if they have genuinely told the seller he is in the right? I don't know though. I once had some (in my view perfectly justified) negative feedback that I had left, removed without any consultation with me.

In the past week both Yodel and myhermes have kindly left parcels for me "in a safe place". In both cases the "safe place" was the same - my front doorstep, in full view.

mgdavid

theonlywayisup wrote: »

It's not *that* easy.

I am very rural to the point of no neighbours, but our property is totally secure with electric code entry gates, so if we are out then there is no 'safe place' to leave.

if you're that posh just employ a gate-keeper...

mgdavid

nightsong wrote: »

.........In the past week both Yodel and myhermes have kindly left parcels for me "in a safe place". In both cases the "safe place" was the same - my front doorstep, in full view.

..and they were still there, so it was a safe place

bxboards

ballisticbrian wrote: »

Personally I wouldn't have left negative feedback. It's just ridiculous.

Agreed - this sort of buyer needs to removed from Ebay. This whole thread and the ridiculous feedback says far more about the buyer than the seller. I agree that using an alternative postage method is annoying, but the buyer received the item, and is happy with it, and does not want to return it. Yet the seller gets a negative, and this coupled with the low stars means they could lose their Ebay business and thus their livelihood. Ebay needs to sanction this buyer.

soolin

bxboards wrote: »

Agreed - this sort of buyer needs to removed from Ebay. This whole thread and the ridiculous feedback says far more about the buyer than the seller. I agree that using an alternative postage method is annoying, but the buyer received the item, and is happy with it, and does not want to return it. Yet the seller gets a negative, and this coupled with the low stars means they could lose their Ebay business and thus their livelihood. Ebay needs to sanction this buyer.

A seller cannot lose their business through one poor feedback and stars. However if they make a habit of treating buyers like this then yes, their account is at risk.

poet123

bxboards wrote: »

Agreed - this sort of buyer needs to removed from Ebay. This whole thread and the ridiculous feedback says far more about the buyer than the seller. I agree that using an alternative postage method is annoying, but the buyer received the item, and is happy with it, and does not want to return it. Yet the seller gets a negative, and this coupled with the low stars means they could lose their Ebay business and thus their livelihood. Ebay needs to sanction this buyer.

How long would it have taken for the seller to send an email asking if the buyer had any objections? There are valid reasons for wanting a certain carrier and it is not up to anyone else to negate those reasons. Added to that the response was patronising, even if they felt it was silly, they were out of order to say that. That is not good customer service.

I changed my delivery method as mentioned earlier in the thread but I contacted all the buyers beforehand and asked if it was acceptable to them. I have just got 5* feedback from them. It took me a minute to do it, but it was clearly appreciated.

iammumtoone

bxboards wrote: »

Agreed - this sort of buyer needs to removed from Ebay. This whole thread and the ridiculous feedback says far more about the buyer than the seller. I agree that using an alternative postage method is annoying, but the buyer received the item, and is happy with it, and does not want to return it. Yet the seller gets a negative, and this coupled with the low stars means they could lose their Ebay business and thus their livelihood. Ebay needs to sanction this buyer.

apparently ebay have been informed of my feedback decision and they have the means to review our conversations regarding this. If ebay remove my feedback then I will accept that. However I feel I was justified in this case, it is not just the fact of the change of carrier without notice there is also the customer service I received. I appreciate they do not have a high opinion of me but they should keep that to themselves and still act in a professional manner. You admit yourself an alternative postage method is annoying and if the seller just apologised for my inconvenience then it would have been a different story.

barmonkey

iammumtoone wrote: »

apparently ebay have been informed of my feedback decision and they have the means to review our conversations regarding this. If ebay remove my feedback then I will accept that. However I feel I was justified in this case, it is not just the fact of the change of carrier without notice there is also the customer service I received. I appreciate they do not have a high opinion of me but they should keep that to themselves and still act in a professional manner as I have done. You admit yourself an alternative postage method is annoying and if the seller just apologised for my inconvenience then it would have been a different story.

I pretty much guarentee that ebay will not remove the feedback,
personally I think a neg is a bit extreme, i would have left a neutral with somthing like "agreed royal mail but seller sent by courier, very inconvenient" and then gave low p & p stars.