Undercharged by dealer

Strider590

OP are you sure you haven't been unwittingly signed up to a finance deal?

ado

The bottom line is that this example could be treated as theft and o/p arrested in order to investigate it. As I said earlier the o/p is aware that he has been undercharged having agreed to pay a set price. Strictly speaking the moment he became aware that he hadn't paid enough then subsequently did nothing about it then the offence became complete. However he has already indicated that he will pay the correct amount so theft isn't an issue with him, although the principle would apply to a less honest person.

motorguy

photome wrote: »

I agree but can you honestly tell me that all car salesmen are honest. thats what is really sad

What has that got to do with it?

Dodgy motor traders are easy to spot. If in doubt walk away.

There are dishonest people in all walks of life and in all job roles. And for that matter there are dishonest customers. Speaking from experience, there are more dishonest customers than dishonest motor traders. And i can prove that.

motorguy

photome wrote: »

Thats the crux of it maybe? most car salesmen think of their customers like you do, less than honurable so treat them accordingly which of course is wrong.

I dont think many are advocating not paying, but can see the irony

I dont treat my customers like that. Experience has taught me though to not take anyone at face value thats all.

motorguy

GJ_WRX wrote: »

One of the first things I was told as a trainee salesman was 'buyers are liers'! Whilst that may be true sometimes, if salesman always think like that then they are never going to offer great customer service!

A professional salesman will offer great customer service as he knows the importance of it, however, you cant assume your customer is telling you everything about their trade in. In my day it was 'dont ASSUME, or U will make an !!! of ME.'

motorguy

photome wrote: »

My last purchase complaint went to their head office, i didnt get anywhere though so found another main dealer to sort it, and have been back there for servicing rather than the main dealer who I had issues with.

Well thats the trick - vote with your feet. Go elsewhere.

photome wrote: »

I dont get why you always stick up for car salesmen when if you ask the average joe on the street about their experiences there would be many negatives

As well as trying to offer help and advice on here, I try to offer the motor trades viewpoint.

There are always two sides to every story. I merely try to project what the other side of that might look like in order to give people a balance.

tight_scotsman

I must stick up for motorguy here if you want any advice ,hints, tips on buying a new, used car he is your man. He has inside information to help you in your purchase or if you feel you have not been treated right.

So give the guy a break he is on your side

stevenPloops

Well. This certainly snowballed into a bit of a thing didn't it.

Rest assured, (as promised) I called the dealership, informed them about the mistake, they checked, told me it all looked fine to them but would look into it, then they called back a few minutes later having presumably gotten a roasting from their accounts department.

"Thanks for letting us know, when can you come in, can you come in now? how about in 5 minutes? 20 minutes?" ...and so on. They've left a couple of voicemails today while I was at work, even though I've already told them we would pop by and settle it up tomorrow morning (which is the earliest time we could honestly get there). I guess admin are still on their backs.

I let them know that they could always throw a free option my way if they were feeling generous. The 'No' I got was immediate, flat and emotionless. fine.

When we came to look at the car they wouldn't budge on the listed price and even let me walk at first. Not even a tank of fuel or a car mat. The managers tone was rude, though the sales person was pleasant enough - I would have stuck to my guns and walked out had we not been in real need of sorting out the car that day (we had grandparents babysitting over that weekend for the first time in ages). When this new development came to light I had hoped I would be able to get at least a little something somewhere, not because I felt entitled but because I wanted to have a good car purchase experience, a reason to think "next time I'll go back there, they looked after me last time." kind of thing.


Regardless, it'll be sorted out in the morning. Thanks for taking the time to argue over this for 3 pages, i do appreciate it.

fivetide

motorguy wrote: »

Dodgy motor traders are easy to spot.

Sorry Paul that's not true. If it were, there wouldn't be any dodgy traders in business.

The sheer number of threads on here demonstrates quite clearly that when it comes to selling something, there are any number of dealers who are not averse to the odd omission of the truth or feel customer service ends once they hand the keys over.

Beachview_2

fivetide wrote: »

Sorry Paul that's not true. If it were, there wouldn't be any dodgy traders in business.

Course its true, dodgy traders are easy to spot. Signs to look for, eg lying to customers before any purchase has been made, then contradicting themselves, being rude to customers etc. Thing like that would tell a customer to take their business elsewhere. And of course the dodgy ones get a bad reputation in their local area.