Buyer asked for partial postage refund

campdave

theonlywayisup wrote: »

But what if it was something difficult for you to calculate the actual cost. Ie 15kg in weight and with full tracking on a 24 hour service?

Not sure. All large items I've bought have come with free postage.

the_lunatic_is_in_my_head

campdave wrote: »

Not sure. All large items I've bought have come with free postage.

There's a good reason for that and those eBay fees on the extra in the price to offer the so-called "free" P&P are costing you.

campdave

the_lunatic_is_in_my_head wrote: »

There's a good reason for that and those eBay fees on the extra in the price to offer the so-called "free" P&P are costing you.

I'm well aware the cost of "free" P&P is included in the item price thanks.

the_lunatic_is_in_my_head

campdave wrote: »

I'm well aware the cost of "free" P&P is included in the item price thanks.

I wasn't referring to the cost but the fees, if P&P was £8, eBay take an extra 80p or so which you also pay, the system forces those who don't rely on multi-buys to charge you more to protect their account, so whilst you were concerned that sellers pay their dues by not over charging, honest sellers can't charge an honest £8 for a large item in case they are hit with lows.

jpsartre

the_lunatic_is_in_my_head wrote: »

so whilst you were concerned that sellers pay their dues by not over charging,

Can't speak for others but I'm not concerned, I just make use of the facilities provided by eBay. When I buy something they ask me if the P&P charged were reasonable and I tell them. If you think they shouldn't ask then take it up with eBay. As long as it's there I'll make use of it.

[Deleted User]

Lot's of comments so I haven't read every one and apologise if it's been said already ...

When deciding to bid / buy on eBay I look at the TOTAL price I will have to pay. If I don't like it, then I don't bid. Having said that I've sold things previously and if very different from my estimate have part refunded postage but I wouldn't feel an obligation to do so - as well as the physical cost of the P & P, there's your time and possible expense in getting to the post office.

I have also sometimes been charged LESS than the postage cost - would your buyer have sent you more money if this had been the case here? Probably not ...

Chrysalis

Personally I wouldnt refund and I have overcharged a few times or more mainly because I cant be bothered to go and check out the exact fees before putting up an ad so just put up an amount that I am confident is enough. There ha sbeen times of course where buyer chose not to pay for special delivery and I sent via special delivery anyway so made a loss on p&p but to me a few £ here and there is no big deal. Going mardy over £1.40 seems incredibly petty, no wonder the world is in the state its in today if people are so tight they claw back £1.40.

The only time I would complain is if eg. seller said next day courier and then it turns up on hermes or something.

perfect10

This thread has more responses than I thought it would and interesting to read!!
I have since checked the buyers feedback that he has left for other people this includes positives like - 'buyer was reasonable about refunding postal charges' and lots of negatives stating 'postage cost was too high' therefore this buyer is doing this on a regular basis to try to claw a bit of money back - this in my opinion is dishonest and amounts to blackmail - if and when he gives me a negative I will be reporting him to ebay - there is alot of evidence in his feedback - ebay have clear guidelines about postage charges which clearly states that you should consider p&p 'BEFORE' bidding not after and contact the seller to discuss before bidding.
Surely once you have bid you are agreeing the price and entering into that contract?

nat_85

We had a guy call up and ask for us to send a cheque for 13pence for the difference in the stamp price to what he paid!

soolin

perfect10 wrote: »

This thread has more responses than I thought it would and interesting to read!!
I have since checked the buyers feedback that he has left for other people this includes positives like - 'buyer was reasonable about refunding postal charges' and lots of negatives stating 'postage cost was too high' therefore this buyer is doing this on a regular basis to try to claw a bit of money back - this in my opinion is dishonest and amounts to blackmail - if and when he gives me a negative I will be reporting him to ebay - there is alot of evidence in his feedback - ebay have clear guidelines about postage charges which clearly states that if you think postage is too high you should contact seller 'BEFORE' bidding not after, as once you have bid you are agreeing the price and entering into that contract.

Have you got a link to that eBay guideline? I was not aware eBay had the opinion that by bidding a buyer accepted the postage and would not be allowed to leave poor stars or bad feedback.