Buyer asked for partial postage refund

suburbanwifey

gazzak wrote: »

You left a neg? That's not right. Did you not read CLEARLY the postage costs and AGREE to them when you hit the buy button?

Let me know your ebay username so I can block you.

I doubt anyone would block me, I spend a lot and that's all sellers care about, selling their items, especially in a recession. But no, I won't be telling you my eBay name lol

RainbowDrops

OP - The decision you need to make is would you rather lose £1.40, or risk low stars, which could limit your ability to sell in the future.

gazzak_2

suburbanwifey wrote: »

You fail to understand that a buyer may want the item and in that instance they will bid, buy and then complain about the postage, done it myself.

Doesn't make it right.

eaglesrjh

suburbanwifey wrote: »

If reading the postage cost prior to bidding means the bidder is bound to be happy to pay that cost, then why do eBay allow bidders to mark us sellers down on stars for postage? a lot of people's stars are trashed on postage which has a lot of sellers on this board being advised to offer free P+P to recover their stars and stop their account being suspended for upsetting buyers! You fail to understand that a buyer may want the item and in that instance they will bid, buy and then complain about the postage, done it myself.

I dont have a major problem with complaining about the overcharge (though £1.40 is not that bad when taking into account any other costs the seller had for packing) and I dont think too many people would have a problem with marking down stars a bit, however a neg in my opinion was uncalled for.

perfect10

Thanks you for responses - I don't feel I ever rip people off with postage - and will have to run the risk of neg feedback on this occasion, if you bought an item from a company - would you ask for a postge refund if you felt it was too high? No - it is post AND packaging.
I have looked at other people selling the same item that I sold and my postage costs were the same and in alot of cases about £3 less!! I have looked at this buyers items for sale and have noticed that he is charging £4.50 postage for a cheap mobile phone and that is just one item!! Postage would be no more than £2.60 and maybe less if it would go as a large letter!

suburbanwifey

gazzak wrote: »

Doesn't make it right.

To be honest and frank here as a lot of you are failing to see the point - in a recession the buyer is king and if you want success and sales and to not go down the pan, you have to cater to how buyers feel, if you ignore their stance on postage overcharging, you take the hit on your stars and your sales are affected. That 1.40 they are standing firm on will cost them a lot in the long run.

In your opinion my stance is wrong, to me its right, so as usual the attitude to this is subjective depending on who you are dealing with. I buy a lot - my last purchase 2 days ago was 600+ pounds and the seller even said to me that she would send item special delivery free of charge! she took a hit of 6.95 to get my money and sell her item. I offered her a buy it now she couldn't refuse and she closed the auction, cancelled all bids to sell to me. My feedback, my money is what she wanted. She packed my item in brand new jiffy (50p?) and posted special delivery to I could have my item next day, and she didn't charge me.

Depends if you want the big buyers to buy from you doesn't it, I hold the aces as I have money to spend, anyone tries to rip me off, I bounce them, period. That's how I feel and that is right to me and nothing any of you will say will change my mind, sellers who charge fair postage fees (what it costs to post) get 5* feedback from me and repeat business, sellers who rip me off get a chance to put it right when I ask them to correct their mistake and only 1 seller has refused to date and they got a neg and 1 star for postage and communication, their choice!

suburbanwifey

eaglesrjh wrote: »

I dont have a major problem with complaining about the overcharge (though £1.40 is not that bad when taking into account any other costs the seller had for packing) and I dont think too many people would have a problem with marking down stars a bit, however a neg in my opinion was uncalled for.

Thanks for your opinion, but I don't agree.

RainbowDrops

perfect10 wrote: »

Thanks you for responses - I don't feel I ever rip people off with postage - and will have to run the risk of neg feedback on this occasion, if you bought an item from a company - would you ask for a postge refund if you felt it was too high? No - it is post AND packaging.

But to be fair, you based your postage price on what you estimated it to cost, but you got it sent cheaper. So you made a saving & pocketed the difference.

suburbanwifey

RainbowDrops wrote: »

But to be fair, you based your postage price on what you estimated it to cost, but you got it sent cheaper. So you made a saving & pocketed the difference.

Too many sellers pocket the difference, buyers are thin on the ground at the moment due to a lot of people lacking in money or cutting back, buyers cannot afford to give donations to sellers, I agree with your point totally.

gazzak_2

Yes, when you have a lot of cash to spend you can negotiate, nobody is arguing with that, in fact I'd probably do the same. The major difference is you did it BEFORE bidding.

The issue here is that with the lower priced items, (the sort of stuff with £1.40 postage), that the original poster is getting asked for a postage reduction after delivery, just because they see the postage sticker with a lower price than they paid. If this was in any way hidden in the auction then fair enough, but it couldn't be clearer, absolutely not. Doing this after postage, (in my opinion), AND threatening negs or lower stars is weasly, underhand and a nasty way of conducting yourself.

But if you're happy acting like that then fine.