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salesman charging for things he said he would throw in ?

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Comments

  • Clioterus
    Clioterus Posts: 63 Forumite
    I'd cancel and use another dealer just out of principle. Surely there is a cooling off period?
  • motorguy
    motorguy Posts: 22,626 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 11 April 2013 at 10:19PM
    Clioterus wrote: »
    I'd cancel and use another dealer just out of principle. Surely there is a cooling off period?

    And what would that principle be?

    That you dont understand the invoice?

    Or do you think the dealer really can get 'free' road tax?
  • mrcow
    mrcow Posts: 15,170 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    motorguy wrote: »
    And what would that principle be?

    That you dont understand the invoice?

    Or do you think the dealer really can get 'free' road tax?

    I gather it's more the principle that it's better to do business with people who keep their word rather than those who say one thing and then do something completely different.

    It's not as if there aren't plenty of other second hand car dealers about.

    Not all of them are as bad as their generic reputation would have you believe. Shop around and put your money with someone you trust.
    "One day I realised that when you are lying in your grave, it's no good saying, "I was too shy, too frightened."
    Because by then you've blown your chances. That's it."
  • Clioterus
    Clioterus Posts: 63 Forumite
    motorguy wrote: »
    And what would that principle be?

    That you dont understand the invoice?

    Or do you think the dealer really can get 'free' road tax?
    The principle of dealing with honest people.
  • almillar
    almillar Posts: 8,621 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    And what would that principle be?

    That you dont understand the invoice?

    Or do you think the dealer really can get 'free' road tax?

    This has been solved. The dealer promised it would be included in the £7,000 price. It was added onto the £7,000 price. Got it?
    The dealer also appears to have agreed a 4 year term, then changed the paperwork to a 5 year term.
    Disgraceful if the above is true.
  • jonty1970
    jonty1970 Posts: 492 Forumite
    Back again.
    I went back to the showroom today.
    The salesman was't there that I dealt with and someone else spoke to me.
    My brother looked over the figures and said they don't add up.
    Basically, the sticker price is without vat
    I had a written quote of 160 a month for 60 months
    And 127 for 60 months
    then 155 for 48 months

    This person was quite rude and didn't have any customer service skills.
    I asked to speak to the manager? He isn't in
    And he couldn't deal with the problem

    He refused to give me a copy of the document with my signature,
    as they hadn't applied for the credit yet!
    He said i'll rip this up right now then!
    He said I have to put it in writing that I want to cancel.

    I still haven't been shown the car. It was on the forecourt.

    We walked out and are waiting for a call from the manager about getting my deposit back.

    I might have lost my deposit, but I feel they offered me terrible service and as a potential customer, shouldn't they be trying to get your business?
    What will they be like if I bought it and had a problem!

    I've learnt an expensive lesson in how to not buy a car
  • motorguy
    motorguy Posts: 22,626 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    jonty1970 wrote: »

    Basically, the sticker price is without vat

    By sticker price, i mean the price the car was advertised at, not the base invoice price.

    Have you a link to the advert or a link to the car on their website.

    It would be wholly wrong for them to be advertising cars at a VAT excluded price. I would be very surprised if thats what they're doing.
  • ffacoffipawb
    ffacoffipawb Posts: 3,593 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    motorguy wrote: »
    By sticker price, i mean the price the car was advertised at, not the base invoice price.

    Have you a link to the advert or a link to the car on their website.

    It would be wholly wrong for them to be advertising cars at a VAT excluded price. I would be very surprised if thats what they're doing.

    I didn't think there was VAT on second hand cars? Or Corsas for that matter. :)
  • motorguy
    motorguy Posts: 22,626 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    almillar wrote: »
    This has been solved. The dealer promised it would be included in the £7,000 price. It was added onto the £7,000 price. Got it?
    The dealer also appears to have agreed a 4 year term, then changed the paperwork to a 5 year term.
    Disgraceful if the above is true.

    I think youre the one who hasnt 'got it'.

    The O/P has told us the price of the car was £6942.42.

    They then said the price did not include VAT and that this was the 'sticker price' of the car.

    They then said the amount to finance after the deposit is £6794.67.

    Also, the breakdown of the figures wont be on the finance agreement, but they will be on the invoice.

    And the O/P says the car was advertised at an 'excluding VAT' price.

    There are massive contradictions here.

    Clearly, we're not getting the full picture here, but you're automatically assuming that a Vauxhall main dealer selling a Network Q car is the one who isnt clear on their own figures??

    So maybe before drawing conclusions you should wait until you've all the facts?
  • motorguy
    motorguy Posts: 22,626 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I didn't think there was VAT on second hand cars? Or Corsas for that matter. :)

    Theres not, its calculated on the VAT margin scheme, not on the normal scheme
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