salesman charging for things he said he would throw in ?

jonty1970

Hi,
I went to a car showroom, to look at buying a second hand car
I went with my brother and the dealer agreed to throw in 12 months mot, 12 months tax and free mats.
on the agreement, they are added onto the finance.

Stupid I know, but I signed on my own at a later date. And when I questioned the charges, which he said were thrown in, he said no, he didn't mean that!

I haven't actually got the car or signed anything else.

I just signed the finance agreement and am due to pick the car up at the weekend. It isn't cheap. It's £7000

Can I question this and ask him to remove the £300 that was supposed to be free?

Thanks for any help - I am no good at this and will take my brother when I go at the weekend.

It's the principle. I agreed to the price of the car, but he said the mot and tax were free, instead of knocking the price down

worried_jim

Just walk away fro the deal unless they remove them.

photome

worried_jim wrote: »

Just walk away fro the deal unless they remove them.

A bit difficult if the finance agreement has been signed on the premises, where afaik there is no cooling off period

Are you suggesting walking away and still having to pay the finance

OddballJamie

I've never had car finance before, but surely you can complain to the finance company? Did you pay any of the deposit on a credit card?

OddballJamie

photome wrote: »

A bit difficult if the finance agreement has been signed on the premises, where afaik there is no cooling off period

Are you suggesting walking away and still having to pay the finance

Think the EU changed the law on that a couple of years ago.
http://www.bis.gov.uk//assets/biscore/consumer-issues/docs/r/10-1072-consumer-credit-directive-quick-guide.pdf

photome

OddballJamie wrote: »

I've never had car finance before, but surely you can complain to the finance company? Did you pay any of the deposit on a credit card?

complain about what though?

OP signed the agreement (after reading it) on the premises

photome

OddballJamie wrote: »

Think the EU changed the law on that a couple of years ago.
http://www.bis.gov.uk//assets/biscore/consumer-issues/docs/r/10-1072-consumer-credit-directive-quick-guide.pdf

you may be right, if that agreement governs finance

motorguy

jonty1970 wrote: »

Hi,
I went to a car showroom, to look at buying a second hand car
I went with my brother and the dealer agreed to throw in 12 months mot, 12 months tax and free mats.
on the agreement, they are added onto the finance.

Stupid I know, but I signed on my own at a later date. And when I questioned the charges, which he said were thrown in, he said no, he didn't mean that!

I haven't actually got the car or signed anything else.

I just signed the finance agreement and am due to pick the car up at the weekend. It isn't cheap. It's £7000

Can I question this and ask him to remove the £300 that was supposed to be free?

Thanks for any help - I am no good at this and will take my brother when I go at the weekend.

It's the principle. I agreed to the price of the car, but he said the mot and tax were free, instead of knocking the price down

These things arent free, they cost money, and they have to be charged against the car. Generally this is done by discounting the car by £300 then adding in the £300 of charges.

Are you sure he didnt do this?

Ring and ask him to explain the paperwork for you.

flea72

These items have to be shown individually on the invoice. As long as the total figure you agreed to buy the car for is the same, then you are not being diddled

If however, you are being charged these on top of your agreed figure, the yes, he has changed the deal

fivetide

Dealers eh? Massaging the figues and saying anything to get a sale.

Champions of virtue every one of them.

The point on total cost of the car is true though. As long as that's the same, no issue. Some dealerships run a separate profit and loss account for parts/servicing so the salesman will actually get invoiced by his own garage for anything that needs doing. However, they should factor that into their mark up and keep it back office to avoid confusing the customer like this.

As I said, paragons of virtue all of them.

colino

Go back and complain, they're not going to lose a sale over some £50 extras. (You would of course earned a place on the bulletin board for being the muppet who financed car mats though).