salesman charging for things he said he would throw in ?

chieffy72

Parts Dept have to charge sales dept for mats
Service dept have to charge sales dept for MOT
Post Office have to charge sales dept for road tax.

These will all have to show on the invoice for accounting purposes,the likelihood is that this has come out of the profit on the deal,as far as I can see he's done nothing wrong,just dangled a couple of carrots to clinch the sale,that's his job after all.

neilmcl

OP, is the amount agreed and the amount charged on the finance agreement the same, if so then there's no issue.

motorguy

fivetide wrote: »

Dealers eh? Massaging the figues and saying anything to get a sale.

Champions of virtue every one of them.

The point on total cost of the car is true though. As long as that's the same, no issue. Some dealerships run a separate profit and loss account for parts/servicing so the salesman will actually get invoiced by his own garage for anything that needs doing. However, they should factor that into their mark up and keep it back office to avoid confusing the customer like this.

As I said, paragons of virtue all of them.

Sorry, whats the issue here?

If a dealer says he will include road tax, mats, flaps, in the deal, which is agreed at £7000, then if he invoices that at £6700 + £300 for road tax, mats and flaps then whats the problem.

You may well interpret that he is giving these things 'free', however these things need to be charged and paid for as part of the deal.

Its not underhandedness by the dealer.

motorguy

colino wrote: »

Go back and complain, they're not going to lose a sale over some £50 extras. (You would of course earned a place on the bulletin board for being the muppet who financed car mats though).

They need to go back and ask for a breakdown of the invoice.

Its not a complaint at this stage, for the reasons given above. Its only a complaint if the O/P was told it was going to cost £6700 to change, whereas the invoice came to £7000.

motorguy

chieffy72 wrote: »

These will all have to show on the invoice for accounting purposes,the likelihood is that this has come out of the profit on the deal,as far as I can see he's done nothing wrong,just dangled a couple of carrots to clinch the sale,that's his job after all.

+1

I'd a customer who i did a really keen deal for on her car. Her sister came along for the handover and said she'd 'screwed a better deal' out of the salesman at a main dealers because she'd got a bunch of flowers, a full tank of petrol, £500 off the asking price, etc, etc, whereas her sister had only got £200 off my car. I then pointed out the main dealer prices were £2,000 above my price in the first place. She didnt say much after that.

fivetide

motorguy wrote: »

Sorry, whats the issue here?

If a dealer says he will include road tax, mats, flaps, in the deal, which is agreed at £7000, then if he invoices that at £6700 + £300 for road tax, mats and flaps then whats the problem.

You may well interpret that he is giving these things 'free', however these things need to be charged and paid for as part of the deal.

Its not underhandedness by the dealer.

..........

The point on total cost of the car is true though. As long as that's the same, no issue.

motorguy

fivetide wrote: »

..........

Apologies, i thought you were implying that the dealer was in some way being underhanded and in some way less than a 'paragon of virtue' by doing this.

fivetide

motorguy wrote: »

Apologies, i thought you were implying that the dealer was in some way being underhanded and in some way less than a 'paragon of virtue' by doing this.

No problem, what i do think the issue is, and where the dealer here has fallen down, is failing to explain this properly to the buyer.

I know how it works, of course you do and others but the OP doesn't. They have been left feeling ripped off and posted on here as a result. Therefore, i do think that instead of promising that it would all be free the salesperson should have simply explained the process properly and shown the OP that the price they are paying is still the price quoted.

It has clearly soured the deal for the OP which is a shame as getting a new car should really be something they enjoy. That was all.

neilmcl

I think we need some clarification from the OP here.

motorguy

fivetide wrote: »

No problem, what i do think the issue is, and where the dealer here has fallen down, is failing to explain this properly to the buyer.

I know how it works, of course you do and others but the OP doesn't. They have been left feeling ripped off and posted on here as a result. Therefore, i do think that instead of promising that it would all be free the salesperson should have simply explained the process properly and shown the OP that the price they are paying is still the price quoted.

It has clearly soured the deal for the OP which is a shame as getting a new car should really be something they enjoy. That was all.

With you 100%