Tmobile price increase

RandomCurve

d123 wrote: »

I would suggest using "unlawfully" rather than "illegally".

I added OFCOM in on my last email, and might just rewrite and send a copy of yours to the same list as well.

Thanks - yes next time (I fear there will be a next time) I will use unlawfully.

I have been calling the BBC and Metro on a regular basis both on the price rise and Directors not been "fit and proper", but they keep blowing hot and cold on the story. Still I will keep at it as I know others will too. The more people who contact them the more likely they are to do something.

Phone numbers for those who want to call are:
BBC - 020-8743-8000 -ask for "breaking UK National News"
Metro - 020-3615-0600 -ask for the news desk

gjchester

RandomCurve wrote: »

As I have not heard back from my email below I assume T-Mobile still intend to ILLEGALLY remove the sum of £246.98 from my account tomorrow for issuing a PAC code (which has not been used) which was ONLY EVER requested on a PENALTY FREE BASIS as T-Mobile have increased my contract by 3.3% when clause 7.2.3.3 only allows a rise of 3.2%.

Minor point but until proven in a court it's not an illegal rise, just one you feel is illegal.

If decided by CISAS/Small Claims court that the 3.3% rise is permitted then it's not an illegal rise and the fee request and amount is valid. Until proven one way or another its still not clear what the permitted rise is.

arturbdg

Quite interesting response that I have received from CISAS:

Further to the acceptance of your application in the aboce case, the company has objected to your application being dealt with by CISAS. We referred this matter to a CISAS adjudicator who stated the following:

'This case should be withdrawn. The increase in RPI is a business decision which CISAS cannot consider. Further, CISAS cannot consider whether there has been a breach of contract as asserted, as this cannot be reviewed without also examining the price increase. The issues cannot be separated therefore the claim is outside the scope of the scheme.'

Unfortunately we will be unable to help you in this matter as your complaint concerns business decision taken by the company you are complaining about. Business decision fall outside the scope of our scheme and we have no power to deal with a complaint of this nature.

In light of the aboce we have no option to withdraw your claim from adjudication.

We suggest you contact your local Citizen's Advice Bureau who may be able to advise you how to pursue your complaint further.

We are sorry we cannot be of further assistance on this occasion.

Now there need advice on how to progress

Artur

Barnicle_Fiend

arturbdg wrote: »

Quite interesting response that I have received from CISAS:

Now there need advice on how to progress

Artur

Their response barely makes sense. Everything t-mobile does is a 'business decision' - I don't see what that has to do with the CISAS adjudicating over a disagreement in the interpretation of the contract.

What exactly did you send them?

psilvester

arturbdg wrote: »

Quite interesting response that I have received from CISAS:



Now there need advice on how to progress

Artur

It looks like you can launch a complaint against CISAS and their handling of any case to their parent body IDRS.

In the useful downloads section of their website there is a form called CISAS Complaints Procedure to fill in.

What can we investigate?

We can only investigate complaints that involve allegations of poor administration or service performance subsequent to a fully completed complaint form, such as:

- Delays

- Poor or misleading advice about our services

- Staff behaviour, including discourtesy

- Failure to follow our rules / procedures

- Not answering your complaint fully or promptly

- Failure to apologise for mistakes


What can’t we investigate?

We cannot investigate:

- Decisions made by a neutral or how they
reached a decision.

- The content or validity of the procedures, rules, or timescales for any dispute resolution or redress scheme that we provide

Not sure if the adjudicator ruling falls under something they will not investigate but might be worth a shot.

Barnicle_Fiend

How many of us is there?

I'm happy to pitch in and take t-mobile to court collectively.

Chimper

arturbdg wrote: »

Quite interesting response that I have received from CISAS:

Now there need advice on how to progress

Artur

To put it mildly, this is complete and utter rubbish. Delays, Poor or misleading advice, Staff behaviour, including discourtesy, Not answering your complaint fully or promptly, Failure to apologise for mistakes - in all of these T-Mobile can claim it's a business decision.

The fact that T-Mobile makes the decision to do all these doesn't allow them to breach the terms and conditions. I suggest that complaints go in straight away about the way CISAS is handling this.

Chimper

Barnicle_Fiend wrote: »

How many of us is there?

I'm happy to pitch in and take t-mobile to court collectively.

Count me in too.

d123

arturbdg wrote: »

Quite interesting response that I have received from CISAS:



Now there need advice on how to progress

Artur

I had a suspicion that the cases were going to go that way when T-Mobile somehow got a hold put on the cases without offering a defence.

It would seem CISAS isn't as independent or impartial as they would want the public to believe.

Barnicle_Fiend

I suggest we make a list of everyone fighting this and start to respond to things as a collective.

We could start with a letter to Ofcom explaining that t-mobile are successfully leaning on the CISAS to drop legitimate cases, a complaint against the CISAS to their parent body & a letter to the CISAS requesting further explanation of why any business decisions by t-mobile should prevent them adjudicating over a contract interpretation disagreement - which is their entire purpose.