Tmobile price increase

Lifes_Grand_Plan

A minor point that may or may not be relevant:

- The reason T-Mobile (and the other networks) have a clause in the contract that they can increase prices mid contract is because prices may go up in future and they cannot predict how much (i.e. cannot predict the future)... yet they are using the argument that they did predict the future by using a 'no yet announced' RPI.

- Also I doubt there is any mileage in it, but by allowing themselves the right to increase the contract price by RPI but not allowing the customer the right to decrease the contract price by RPI (i.e. when it is negative), are T-Mobile not making the contract unfairly stacked in their favour?

Probably all irrelevant but thought i'd float it in case it adds anything.

Barnicle_Fiend

NittyGritty wrote: »

what responce did you get back from tmobile from your letter above?

did they agree to cancel or did they just paste the usual, sorry u cant cancel without paying termination fees etc?

Yes, the contract is cancelled.

They sent me an automatically generated bill when I used the PAC code that included an early termination charge. They warned me this would happen though and have now put a hold on the bill until t-mobile respond to the letter. I really like their call centre in the Philipines.

I'm thinking that if they insist that an early termination charge is due (as they are with you guys), then I will argue my case for a while then offer to send them a deadlock letter and advise them of their right to refer the case to the CISAS.

boatman

May be of interest, was on the What mobile forum.
http://www.thelawyer.com/city-solicitor-wins-key-data-roaming-case-against-t-mobile/1016587.article

Wizards_Apprentice

Hi all,

Just wondering if anyone has had any luck. I emailed and sent a letter to T-Mobile on the 8th May and have not heard anything back at all. I was just wondering how I should proceed. The email/ letter was formatted in that suggested by the forum.

Hocus pocus, M

Lifes_Grand_Plan

Wizards_Apprentice wrote: »

Hi all,

Just wondering if anyone has had any luck. I emailed and sent a letter to T-Mobile on the 8th May and have not heard anything back at all. I was just wondering how I should proceed. The email/ letter was formatted in that suggested by the forum.

Hocus pocus, M

Its worth spending time reading back through the thread to get the advice, but I appreciate it is long and time consuming.

Ultimately it is your goal to get T-Mobile to allow you to cancel free of charge (I imagine) or to cancel your price rise possibly?

They are very unlikely to do either of these so you need to complain to the executive office if not done so already.

After the Executive office fob you off, you either need a letter of deadlock from them (again unlikely) or words to the effect of "we won't / may not reply to further correspondence from you" or "you are free to seek independent advice". If none of that then you need to wait 8 weeks to pass.

Then you can go to CISAS who should independently take on your complaint and mediate between you and t-mobile before deciding on a course of action which you can accept or reject.

If you reject it then its small claims court..... accept and the matter is pretty much concluded.

In terms of the actual points to argue, check back in the thread for much useful advice - its not as simple as arguing "they have put their prices up and its unfair".....

Hope this helps.

d123

Chimper wrote: »

For those that have been charged a termination fee for the issue of a PAC without using it, keep complaining to T-Mobile.

Following on from my post #815 I thought I'd give them one last call before writing. Quoting the terms from my post, which show they can't deduct a disputed payment, I also pointed out that their refusal would also give me another reason to complain to CISAS if they break the T&C a second time.

They weren't happy but have now removed the charge. So keep trying, and make sure you speak to someone in authority rather than the person that answers the phone.

Just had my bill, and guess what? The idiots have added an early termination penalty!

What makes it even more laughable is the fact the CISAS case is currently on hold while T-Mobile appeal the CISAS adjudication, and the letter which arrived with the PAC (which was specifically requested ONLY without penalty said

Please be aware this PAC will expire on the 21 May 2013, once used a final bill will be produced and your early disconnection charge will be applied to your bill.

If you chose not to use your PAC your account will continue to be billed monthly as normal.

T-Mobile and CISAS have both received a sharply worded email tonight.

d123

Isn't it strange, I email executive.office@everythingeverywhere.co.uk with my case reference in the subject line and my email bounces back.

postmaster@orange.co.uk

Delivery Status Notification (Failure)

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

executive.office@everythingeverywhere.co.uk

I remove the reference and put the persons name in the subject line and the email goes through....

So they block incoming emails by reference number?

vixmony

Can anyone please provide me with a link with the email addresses of influential parties or departments at Tmobile, as need to drop them some emails.

stoney73

vixmony wrote: »

Can anyone please provide me with a link with the email addresses of influential parties or departments at Tmobile, as need to drop them some emails.

Just have a look/search through the thread looking at RandomCurve's posts, might be quicker than waiting for someone to post them all again.

daveuk1

d123 wrote: »

Just had my bill, and guess what? The idiots have added an early termination penalty!

What makes it even more laughable is the fact the CISAS case is currently on hold while T-Mobile appeal the CISAS adjudication, and the letter which arrived with the PAC (which was specifically requested ONLY without penalty said



T-Mobile and CISAS have both received a sharply worded email tonight.

Have CISAS substantively decided your case in your favour or have you won (subject to the T-Mobile/CISAS corporate huddle) by default, i.e. T-Mobile's failure to respond?