Tmobile price increase

Chimper

NEWS: - Jackie O'Leary has resigned.

stoney73

Chimper wrote: »

NEWS: - Jackie O'Leary has resigned.

So much for being on leave, she was rather serving her notice period...

award winning customer service apparently...

http://www.youtube.com/watch?v=xLQ-Pkt-6ks

anna2007

Chimper wrote: »

NEWS: - Jackie O'Leary has resigned.

Chimper - where did you hear the news, I can't see anything online?

Barnicle_Fiend

gjchester wrote: »

I may be wrong but I believe there is no such thing in UK law, your talking about a something like a US Class Action Suit.
My understanding of UK law is someone would need to take it to county court track to set a precedent. However if you lose in a county court (unlike the small claims court) you may be liable for the winning party's legal fee's

Class actions as understood in the US do not exist in the UK.

However, there are procedures by which claimants with similar claims may group together to bring collective claims against the same defendants. Under each procedure the individual claimants have to be identified, and have to “opt into” the proceedings.

Under the Civil Procedure Rules (“CPR”), there are two main methods by which claimants may bring a collective action:

> Group Litigation Order (“GLO”) under CPR Part 19 section III. This is an order made by the court to provide for the case management of claims which give rise to common or related issues of fact or law. A group register is established onto which claims issued by individual claimants can be entered. Applications for entry onto the register may be refused by the court if the court is not satisfied that the case cannot conveniently be managed as part of the GLO. Individual claimants under a GLO may decide to appoint one solicitor or firm to conduct their claims on their behalf, but this is not obligatory;

> representative actions under CPR Part 19 section II. Under CPR rule 19.6 the court may direct that where more than one person has the same interest in a claim, that claim may be begun or continued by one or more of those persons as representatives of any other person who has that interest. Any order of the court is binding on all persons represented in the claim. Where a person is represented in the claim but not a party to it, the order may only be enforced against him with the permission of the court.

The CPR also provide for the representation of interested persons who cannot be ascertained, limited to claims concerning the estate of a deceased person, property subject to trust or the meaning of document, including a statute.

Representative actions are comparatively rare, with GLOs commonly the more appropriate means of case management.


See here http://www.linklaters.com/pdfs/mkt/london/A13187695%20v0.0%201103_Collective%20actions.pdf

Chimper

anna2007 wrote: »

Chimper - where did you hear the news, I can't see anything online?

Details here:
http://www.mobilenewscwp.co.uk/2013/05/23/ee-chief-customer-officer-jackie-oleary-leaves-after-five-years/

She's already been removed from EE's page, so they were very quick updating that. Let's hope Olaf Swantee follows soon.

makemesumdosh

Time to bombard francoise clemes with emails regarding our demands to canceling our contracts, hopefully she will desert the sinking ship and force olaf out too



Wishful thinking..............

d123

Out of the blue I've just received an email from OFCOM with a reference number for my complaint about the way CISAS and T-Mobile are handling the adjudication complaint. Maybe it isn't all over yet as I previously thought.

RandomCurve

Barnicle_Fiend wrote: »

Class actions as understood in the US do not exist in the UK.

However, there are procedures by which claimants with similar claims may group together to bring collective claims against the same defendants. Under each procedure the individual claimants have to be identified, and have to “opt into” the proceedings.

......

> Group Litigation Order (“GLO”) under CPR Part 19 section III. This is an order made by the court to provide for the case management of claims which give rise to common or related issues of fact or law. A group register is established onto which claims issued by individual claimants can be entered. Applications for entry onto the register may be refused by the court if the court is not satisfied that the case cannot conveniently be managed as part of the GLO. Individual claimants under a GLO may decide to appoint one solicitor or firm to conduct their claims on their behalf, but this is not obligatory;

...........................

See here http://www.linklaters.com/pdfs/mkt/london/A13187695%20v0.0%201103_Collective%20actions.pdf

This is interesting - well found!

There would need to be three GLOs - a Pre and POST Oct 2012 and one for those issued with PAC codes with Penalties which were never requested.

The issue with them is that if you lose the other sides costs can still be awarded against you - so we would need several 1,000 "joint litigants" to make any costs minimal. How would we go about getting that much support? We are over 33,000 views but only 3 emails have been sent to Ofcom re post #1,000 so I just don't believe we would get the critical mass - which is exactly what TM are banking on!

shedder101

RandomCurve wrote: »

This is interesting - well found!

There would need to be three GLOs - a Pre and POST Oct 2012 and one for those issued with PAC codes with Penalties which were never requested.

The issue with them is that if you lose the other sides costs can still be awarded against you - so we would need several 1,000 "joint litigants" to make any costs minimal. How would we go about getting that much support? We are over 33,000 views but only 3 emails have been sent to Ofcom re post #1,000 so I just don't believe we would get the critical mass - which is exactly what TM are banking on!

this is typical, TM must be smiling in the board room.

33,00 views so lets say half are affected by the increase 15,000 people moaning about the price rise. TM new exactly what would happen. in the 10 point plan to get away with it.

1 big moan
2 lots of complaints- answer do nothing
3 send out a lame excuse
4 do nothing and see how many cancel
5 charge the very few that do leave
6 lots of complaints = do nothing
7 watch as the British consumer accepts being shafted again
8 send out all the pac codes requested and charge people
9 sit on the money a few months see who complains then send it back after getting interest on it
10 say how well they are doing at the share holders annual and get bigger bonus

at the end of it may be 10 people will get what they are complaining for

makes financial sense for TM :mad:

Lifes_Grand_Plan

shedder101 wrote: »

33,00 views so lets say half are affected by the increase 15,000 people moaning about the price rise.

Slightly skewed logic there i'm afraid.

A "view" is every time someone looks at the thread.... Personally I check the thread most days so if the whole drama started 30 days ago, that is 30 views just from me.... saying that, some days I view 3 or 4 times to get updates.... you can see where i'm going with this.

I would guess we had no more than 100 proper complainants... how many of them is left now? I would guess less than 20.