Tmobile price increase

shedder101

Random

where is it best to send or use this information, direct to TM or in small claims?

Chimper

d123 wrote: »

I don't think there are, first thing out friend Olaf did when he took over was push all the T-Mobile directors out.

From here
This was on his FIRST DAY in charge, just shows his attitude and manner.

This is the Executive board, and he's done just as you say. However the Board of Directors has Deutsche Telekom as well as France-Telecom people.

Chimper

Would you believe that in the midst of all these complaints that Jackie O'Leary, Chief Customer Officer is still away. Strange that the person in charge of customer operations has been unavailable all the time this has gone on.

Seems she's just as evasive as Olaf Swantee.

RandomCurve

shedder101 wrote: »

Random

where is it best to send or use this information, direct to TM or in small claims?

Depend where you are in the proceedings I had written it for CISAS and Small Claims court proceedings. However if you are not at that stage I guess you could send it TM. The upside of that is that you can then post the response you receive here so we can see if we can shoot that down too!

RandomCurve

I did not get time to mention this before.

Yesterday I phoned CISAS again to find out what is and what is not a deadlock letter. They said that anything from T-Mobile that states either you are at deadlock OR states something along the lines of ".....we suggest you seek third party/outside advice" WILL COUNT as a deadlock letter

Anything that just says "we will not communicate further" does NOT count as a deadlock position, and therefore you will need to wait 8 weeks. They also confirmed that you can go direct to the small claims court.

You could go to a main court if you are a millionaire and can afford to lose nothing in law is a 100% certainty! (cost nothing if you win).

I did say that by waiting 8 weeks that would be 3 months after the price rise was announced and customers would have lost their anger and therefore T-Mobile can substantially reduce their liability just by refusing to go to deadlock. The response was - Sorry but that is OFCOM rules (Now remind me - does OFCOM regulate or protect the Mobile companies - I can't seem to recall)!!!

Whilst I had them on the line I asked if T-Mobile only paid an annual subscription to CISAS or a subscription and a case by case fee. At first they would not say, but then admitted it was both a subscription and a case by case fee. So then I asked the next obvious question - How much is the case by case fee, and for some reason they would not tell me. When I said I'll send in a Freedom of Information Request (FoI), they responded that I can only do that on my personnel data, so I had to explain the difference between The FoI and the Data Protection Act! - which is a little worrying given these are the folk who are going to review the legal arguments of our case.

:eek:

RandomCurve

All - I have a prepared an email that I will shorty send to OFCOM - and several News agencies. It is basically a response to OFCOMS ridiculous comments to Helens MSE article

http://www.moneysavingexpert.com/news/phones/2013/05/t-mobile-users-attempt-to-escape-price-hike

Once again I need as many of you as possible to send the email. Once it is posted here

You will see in that email that just because May 9th has past it may still be possible (if we win our cases) that even those who have NOT requested termination will get a second chance. This can ONLY HAPPEN if we can get OFCOM to act as REGULATOR OF and not PROTECTOR OF (in my opinion) T-Mobile and that is the aim of the email - the more of you who send this the more likely OFCOM is to act!

d123

RandomCurve wrote: »

All - I have a prepared an email that I will shorty send to OFCOM - and several News agencies. It is basically a response to OFCOMS ridiculous comments to Helens MSE article

http://www.moneysavingexpert.com/news/phones/2013/05/t-mobile-users-attempt-to-escape-price-hike

Once again I need as many of you as possible to send the email. Once it is posted here

You will see in that email that just because May 9th has past it may still be possible (if we win our cases) that even those who have NOT requested termination will get a second chance. This can ONLY HAPPEN if we can get OFCOM to act as REGULATOR OF and not PROTECTOR OF (in my opinion) T-Mobile and that is the aim of the email - the more of you who send this the more likely OFCOM is to act!

Have you considered if the complaint is about OFCOM it might also be sensible to mail Parliament as well?

A quick check finds a HofL Communication Committee.

http://www.parliament.uk/business/committees/committees-a-z/lords-select/communications-committee/membership/

Chaired by Lord Inglewood
inglewoodw@parliament.uk

Baroness Bakewell
bakewellj@parliament.uk

Lord Bragg (no personal email)
contactholmember@parliament.uk

Lord Clement-Jones Liberal Democrat
clementjonesd@parliament.uk

Baroness Deech Crossbench
deechr@parliament.uk

Lord Dubs Labour
contactholmember@parliament.uk

Baroness Fookes Conservative
contactholmember@parliament.uk

Lord Gordon of Strathblane Labour
gordonj@parliament.uk

Bishop of Norwich Non-Affiliated
bishop@norwich.anglican.org

Lord Razzall Liberal Democrat
contactholmember@parliament.uk

Lord St John of Bletso Crossbench
contactholmember@parliament.uk%20

Earl of Selborne Conservative
selbornejr@parliament.uk
selbornejr@f25.com

Lord Skelmersdale
skelmersdaler@parliament.uk

And the Culture, Media and Sport Committeeof the HofC

Member Party
Mr John Whittingdale (Chair) Conservative
john.whittingdale.mp@parliament.uk

Rt Hon Ben Bradshaw Labour
bradshawb@parliament.uk

Angie Bray Conservative
angie.bray.mp@parliament.uk

Conor Burns Conservative
conor@localconservatives.com

Tracey Crouch Conservative
tracey.crouch.mp@parliament.uk

Philip Davies Conservative
daviesp@parliament.uk
philipdavies@shipleyconservatives.fsnet.co.uk

Paul Farrelly Labour
paul.farrelly.mp@parliament.uk
hopwoodc@parliament.uk

Mr John Leech Liberal Democrat
john.leech.mp@parliament.uk

Steve Rotheram Labour
steve.rotheram.mp@parliament.uk

Mr Gerry Sutcliffe Labour
sutcliffeg@parliament.uk

Jim Sheridan Labour
sheridanj@parliament.uk
jim@jimsheridanmp.org.uk

RandomCurve

d123 wrote: »

Have you considered if the complaint is about OFCOM it might also be sensible to mail Parliament as well?

A quick check finds a HofL Communication Committee.

http://www.parliament.uk/business/committees/committees-a-z/lords-select/communications-committee/membership/



And the Culture, Media and Sport Committeeof the HofC

Thanks d123 - I had included
[EMAIL="vaizeye@parliament.uk"]vaizeye@parliament.uk[/EMAIL]

As he has responsibility for telecommunications - but I will add a few of your suggestions too - thanks for taking the time to find this - I'll add these in and post it on the site.

d123

RandomCurve wrote: »

Thanks d123 - I had included
[EMAIL="vaizeye@parliament.uk"]vaizeye@parliament.uk[/EMAIL]

As he has responsibility for telecommunications - but I will add a few of your suggestions too - thanks for taking the time to find this - I'll add these in and post it on the site.

I thought of him, but I felt it was more likely that the Opposition members of the Committees would be more likely to stir it up a little, and perhaps ask some questions of OFCOM.

RandomCurve

I forwarded my email to them - but will not include them on the posted version as a message comes back saying if they receive more than 6 identical emails they will delete them!