Tmobile price increase

d123

The thing to remember is you aren't complaining about the fact they have increased prices, the price increase is indeed a business decision.

What the CISAS complaint must be about is the fact that T-Mobile have breached section 2 by increasing the charge in excess of RPI, and are now refusing to comply with the T&Cs that allow cancellation without penalty.

RandomCurve

I tried explaining that to them, but they still insisted that was a business decision.

Still. I always though this would be fun - and it is!!!

Just remember to get you cancellation letter in before 1st May and get as many other TMobile customers to do the same (don't forget to asks for your PAC code).

d123

RandomCurve wrote: »

I tried explaining that to them, but they still insisted that was a business decision.

Still. I always though this would be fun - and it is!!!

I feel the only way to get CISAS involved is going to be to put the complaint in writing and explain it as if to a simpleton, making a big issue of the 3.3% increase and the 3.2% RPI and a cut and paste of the T&Cs section 2.

I think they are stuck on the "price increase is a business decision" thought and haven't got around to even realising the RPI increase problem exists.

T-Mobile have twice told me the increase was only 3.2%, even though the letter says 3.3% (as does my calculator). They have probably told CISAS the same nonsense.

We should probably start talking about contract breach rather than price increase.

tsandcs

I rang tmobile on wednesday night after not receiving any emails back from several addresses, told them I would like my PAC code, they claimed that the increase was done off of Januarys RPI to which I replied you cannot just pick and choose the rate that suits tmobile, told them to send me my PAC, they warned me of my early repayment charge, I was firm(yet polite), quoted the T+C's again, and left it at that, received my PAC 10 minutes later, great I thought will start looking for a new provider at weekened, message says I have until the 10th of may to use my PAC.

On Thursday I drive to work, an hour away from where I live so don't know the area, whip out my phone for some google maps help, won't work, turned phone off and on, still nothing, try calling out to hear a message that I have reached my credit limit??? called the number it said and was told (by a computer) that to use my phone would require immediate payment of £211??? :T

I now cannot call out, not even to Tmobiles so called customer services, they will not reply to emails, but I do have a PAC code, will this code work when the accounts been blocked in this way?

I did go into a EE shop near to where I was working, on my lunch, they rang Tmobile CS for me and put me on to someone in Thailand who literally hadn't a clue, as much as i tried I could not make any sense of what she said. She kept referring me to an earlier call I had made to them, but I made no action against them in that call (even though the CS told me that OFCOM made them rise their prices), and she had no record of the call on the Wednesday night.

better go get myself a PAYG Sim

Guys_Dad

I think you are all taking the wrong route with this issue.

You believe that they have raised the monthly charge by more than inflation. If you cancel, they charge you the cancellation fee. If you don't pay it, they trash your credit record.

So the way to win is, after the first month when they increase the charge, you send them a lba saying you are taking them to the small claims court for the excess for that month.
They won't fancy defending a case for £1.50 and paying the £35 you add on for the court fee.

The minute one person wins such a case, and publicises it, the whole edifice will start to crumble.

Tsandcs - I recommend you do this to get back your £211 using the contract clauses in your contract.

Buzby

An LBA because of a 0.5% per month increase? Now that's what I call being 'reasonable' (not). It then degenerates into fight on principle and a credit file default without you doing a thing. (Or paying £50 for the SC action to claim repayment of 70p?)

Anyone minded to do this needs to stop and look at what the actual cost to them will be in real terms, NOT that some imaginary line in the sand has been crossed and an LBA is the only way forward.

Increases are allowed - if it has gone up by 0.75% (the actual cost less the allowable RPI) then multiply this over the remaining minimum term - THAT is the only figure you can truly complain about. If this is less than (say, £25.00) are you seriously going to compromise your financial records for such a piddling amount? (Assuming the network denies your assertion).

Just give notice of your intention to depart at be earliest period allowed - and play them at their own game.

timbouk

Buzby wrote: »

An LBA because of a 0.5% per month increase? Now that's what I call being 'reasonable' (not). It then degenerates into fight on principle and a credit file default without you doing a thing. (Or paying £50 for the SC action to claim repayment of 70p?)

Anyone minded to do this needs to stop and look at what the actual cost to them will be in real terms, NOT that some imaginary line in the sand has been crossed and an LBA is the only way forward.

Increases are allowed - if it has gone up by 0.75% (the actual cost less the allowable RPI) then multiply this over the remaining minimum term - THAT is the only figure you can truly complain about. If this is less than (say, £25.00) are you seriously going to compromise your financial records for such a piddling amount? (Assuming the network denies your assertion).

Just give notice of your intention to depart at be earliest period allowed - and play them at their own game.

You clearly miss the point, they state in T&Cs that if the increase is higher than RPI then you can cancel. They are refusing to follow their own terms we agreed to.

Guys_Dad

Buzby wrote: »

An LBA because of a 0.5% per month increase? Now that's what I call being 'reasonable' (not). It then degenerates into fight on principle and a credit file default without you doing a thing. (Or paying £50 for the SC action to claim repayment of 70p?)

Anyone minded to do this needs to stop and look at what the actual cost to them will be in real terms, NOT that some imaginary line in the sand has been crossed and an LBA is the only way forward.

Increases are allowed - if it has gone up by 0.75% (the actual cost less the allowable RPI) then multiply this over the remaining minimum term - THAT is the only figure you can truly complain about. If this is less than (say, £25.00) are you seriously going to compromise your financial records for such a piddling amount? (Assuming the network denies your assertion).


Just give notice of your intention to depart at be earliest period allowed - and play them at their own game.

I think you may have missed the whole point of my post.

The argument here, apart from those who want to grab an opportunity to cancel a contract to get out, is one of principle, not money. For most, the increase is not substantial, but people get p****d off at a mid term increase. When the network raises the increase by more than the t&c allows for, then they have every right to demand that the network keeps to its t&c and gives them the right to cancel if they insist the increase is within the t&c.

If you try and cancel on these grounds, the network hits you with a cancellation charge. You either pay or have your credit record trashed.

However if you keep your contract running and then start small claims running after the first month for the increased amount, that is the only way you can take them on without suffering the results in the preceding paragraph.

Yes, the amount you are claiming is a piddling amount. But they either have to defend, settle out of court or not turn up and you win by default. The minute you start the ball rolling, they are liable for the court fees as well if they lose.

There is no chance of trashed credit record as you have paid your bill as requested by DD. The amount that they have to repay via the court is not relevant. I don't understand how this course would jeopardise your financial records at all.

I said at the beginning that this is for many a matter of principle. This is, as far as I can see, the cheapest, least risk way of making that stand, given that the regulating body and arbitrators don't want to know.

Oh, and the amount you can claim is the WHOLE amount plus court fees. I agree that the loss as such is the difference between RPI and the amount they billed you, but as the increase is outwith the t&c, it is all incorrect. And, if you act after the first DD is taken, you can only claim the month's amount. You repeat the exercise every month till the end of contract, unless they climb down.

samba

sparky4434 wrote: »

To top this off they are saying that my contract is actually discounted but the increase is based on the 'original' tariff price

They have also done this to me - which means the increase is effectively 8.9%. When I agreed to the contract I was offered £x per month, and was assured that although they would bill it as £x+y per month - £y, I would only ever pay £x. They are basically con artists getting away with whatever they can. I'm sure it's fraudulent for them to misrepresent the product in this way.

happyspeeder

Apologies in advance, i posted my own thread before i saw this one, newbie fail! lol
I also got my notification through from T-Mobile that they were putting a price increase through in May for one of my lines.
After a bit of research i found that i may be able to get out of my contract, using there own terms and conditions, if i can argue that it costs me 'material detriment'.
Called them last night, but for the first time i was ready for them, even recording the call!
The result? Nearly 2 hours and 3 advisors later, i have been given 3 totally different interpretations of the T&C's and hung up on 3 times.
I am now currently typing a very long complaint letter to T-Mobile, to highlight the absolutely shocking customer service (one girl even tried to re-write the T&C's, merging one part with another while she was reading them to me).
I remained perfectly calm on each call, did not sound in any way threatening/abusive etc however they appeared to get fed up with talking to me.
Has anyone else had similar problems?
I was going to put the recordings on you-tube (i told each advisor at the start of the call it was being recorded), any thoughts/advice?