Tmobile price increase

d123

mattgod69 wrote: »

Sorry if someone has spotted this, but is this not the House Price Index, not the Retail Price Index?

I think the RPI is 2.8% in Feb, cant find March?

Cheers.

Matt

Where have all the non-readers come from? Post 25 for you,

http://forums.moneysavingexpert.com/showpost.php?p=60489621&postcount=25

Here you go, a screenshot of the link page.

timbouk

I wonder if T-Mobile are waiting to see what the 'actual' month befores (ie March)RPI was on the 16th April when its announced?

mattgod69

Sorry I was looking at CPI... not RPI. 3.2% is the correct amount for Feb.

Just called T Mobile, they said I need to call them tomorrow when the cancellations team are in.

I am off to see if I can improve on my deal!

Cheers.

Matt

mattgod69

dealer_wins wrote: »

This thread just shows how many people dont read the T&Cs to the contacts they sign.

Guess the lure of a shiny phone is too strong!!

I was not given a copy of the T&Cs until I asked for them recently and they came today! I think that when they do a deal over the phone they do not send them out (or they did not to me) but point you to the website.

Cheers.

Matt

PS I have read the thread now...lol

d123

timbouk wrote: »

I wonder if T-Mobile are waiting to see what the 'actual' month befores (ie March)RPI was on the 16th April when its announced?

It's too late, it's the RPI of the month immediately preceding the price increase announcement. Increase was 9/4 so the rate on that date is the only one that counts.

I'm pretty sure what happened is Orange handled both increases, the RPI rate was 3.3% for increases announced in March (the Orange increase). Whoever was responsible didn't bother to check when the RPI rate is announced and thought the 3.3% was still the current rate.

Unfortunately for them, the rate changed on the 19th of March.

d123

mattgod69 wrote: »

PS I have read the thread now...lol

Reading back I missed off a in my first answer to your post.

Wasn't meant with any seriousness .

mattgod69

d123 wrote: »

Reading back I missed off a in my first answer to your post.

Wasn't meant with any seriousness .

no worries at all.... I was being lazy going to the end!

M

tr26

I sent them an email about the increase, basically saying it was more then they could increase it by and as such would like to cancel. Got this reply:

Thank you for your recent email relating to the recently announced change in pricing structure. I have been asked by Olaf Swantee to respond on his behalf.

The frustration you may have felt at our recent announcement regarding a change in our pricing policy is acknowledged. This is a decision we have not taken lightly. We are continually investing in our network and propositions to provide the best service possible for our customers. Our network has recently undergone a major overhaul with a full upgrade of our 2G network masts. This will ensure that there will be less chance of calls dropping out on our network and text messages being delivered more efficiently. The integration of the T-Mobile with the Orange network will also greater UK wide coverage for our customers.

The increase is in line with the Retail Price Index 3.3% rate of inflation released on 12 February 2013. The increase applies to your monthly fee only. Individual call, data and text message charges remain the same.

This increase would not allow you to cancel your agreement at this stage without paying an early disconnection fee. Given the size of the increase we do not consider this change to be of material detriment to our customers. We are happy to discuss individual cases to see if there is a price plan that is more suitable.

Think they're just making it up as they go along.

RandomCurve

I called the cicas today to seeif they could help should T-Mobile be unwilling to cancel my contract without penalty(they have until 5pm tomorrow –April 12th), but apparently becausethe price increase is a “business decision” cicas are unable to take up the case,and suggested I contacted OFCOM. I then followed d123’s link to OFCOM, andfilled out the questionnaire, but I fear that is a waste of time too as the responseyou get back is:

“As explained, this will be usedfor monitoring purposes only as Ofcom do not become involved in the resolutionof individual consumer complaints.” So whilst d123 is right that we shouldalert OFCOM, by the time they do anything 1st May would have comeand gone and your right to cancel would have gone too – unless you have alreadytold T-Mobile that you want to cancel.

Just to complete the circle OFCOM suggest contacting cicas!!!!

T-Mobile know that consumers canonly request to cancel before the price rise comes into effect (1stMay) so they are probably deliberately avoiding the question as if they cancelone contract it will be all over the internet and newspapers and they will be delugedwith cancellations, but if they wait until May before agreeing that they havebreached they have limited the damage. So the important point is DON’T WAIT tofind out if we are correct or not that they have breached, just send in yournotice to exercise your right to cancel without penalty BEFORE 1stMay – and tell as many people as possible

RandomCurve

Tr26, if TMobile are using the phrase "Given the size of the increase we do not consider this change to be of material detriment to our customers" then they must be desperate.
The contract allows a price increase of RPI (3.2% Feb - as March not published), as per Clause B below. It seems that they are trying to negate that right by using Clause C below, but at the end of Clause B it clearly states AND/OR - if it just said AND they may have a point, but it does not and therefore it is irrelevant.

(B) we want toincrease a charge to you and the increase, (when calculated as a percentage)will be more than the increase in the Retail Prices Index Figure, the RPI (alsocalculated as a percentage) for the 12 months before the month in which we sendyou notice of the increase (see 4(g)). We will tell you if the increase will bemore than the increase in the RPI. You must tell us you want to cancel beforethe increase happens; and/or

(C) you entered into this agreement as a consumer and we have changed theseconditions (see 4(g)) and that change is of material detriment to you