Tmobile price increase

shedder101

fantastic letter Anna2007

i hope this makes the people sit up get off there soft chairs and do something

anna2007

anna2007 wrote: »

I have attached details of emails sent to other T-Mobile customers, as recently as two hours before I received this apology, where the customers have been declined valid requests for a deadlock letter. I am sure that you can appreciate that this apology appears rather insincere, in light of the additional information provided.

Just wanted to say thank you again to everyone who PM'd their details for the Ofcom email. I don't think there have been any more posts on deadlock refusals since TM sent their "apology", so hopefully this means TM customers making valid requests for deadlock letters will no longer be refused :T

anna2007 wrote: »

I sincerely hope that, as the regulator of this company, you can raise these issues with EE, with a view to ensuring that customers' cancellation rights are being honoured. Needless to say, these customers have until 9 May to give notice to cancel under the terms of the contract; if Ofcom were to decide that EE have acted in any way inappropriately or dishonestly in their actions relating to cancellation of contracts, the only proper recompense would be for all of these customers to be given the opportunity to cancel their contracts without penalty.

I wouldn't want people to read this and then sit back and do nothing! If Ofcom were to intervene, I think it's unlikely they would let everyone leave - but there is a chance that customers who've given notice to cancel might be given the opportunity - so once again:

Get your notice in before 9 May!!!

RandomCurve

anna2007 wrote: »

Sorry, I have to disagree with using the PAC code.

T-Mobile are already £hundreds down by the time the CISAS complaint is decided on and if that doesn't work out in my favour, hopefully I'll still get an amount to compensate me for the unbelievably crappy customer service, which I'll then put towards raising a case in the small claims court - kindly paid for by T-Mobile

Doing it your way will be quicker, but it's ultimately more painful for you/less painful for them.

Also agree - don't use a PAC code until you have it in writing that its use is without penalty. I demanded a termination without penalty and a PAC code - they sent me a PAC code which says I'll pay a termination fee if I use it - Another EE trap!

P.S. I think you misspelt crappy - s/be crappEE

rolstherat

I just wanted to wish you all luck with your fight. Though it may be a huge amount of effort to save a few quid, it is always good to take a stance against these big faceless corporate machines.

I am a t-mobile customer and actually just renewed despite the price increase, as I assume it wont happen for another 12 months and they are all the same.

Keep fighting!

Chimper

Great letter Anna, thanks

ruflonger

RandomCurve wrote: »

Title: Retraction email

Done - anything further required just post

RandomCurve

rolstherat wrote: »

I just wanted to wish you all luck with your fight. Though it may be a huge amount of effort to save a few quid, it is always good to take a stance against these big faceless corporate machines.

I am a t-mobile customer and actually just renewed despite the price increase, as I assume it wont happen for another 12 months and they are all the same.

Keep fighting!

Thanks for the good luck messages from above and others - it is appreciated.

We are all in different Circumstances and make different choices, if T-Mobile is still right for you then that is fine -at least you know what the beast is that you are dealing with. Are they all same - unfortunately probably yes, can we change the industry - unfortunately probably not!

For me it is 51p a month, or £6.12 until the end of the contract, - and I'm on a POST Oct 2012 - so as far as I'm concerned it is 95% a done deal that T-Mobile have lost, but I'm still fighting on -WHY?


Because it is not about the money or about my personal "winning" or "losing" it is about:

1. The lack of JUSTICE and PROTECTION that is offered to the ordinary folk (OFCOM, Trading Standards, the Government (of all colours)) should have all clamped down when the first mobile company hid behind small print to justify what was blatant mis-selling and it is about
2. The complete lack of MORAL or SOCIAL conscience in the Big businesses of today.

Chimper

ruflonger wrote: »

Done - anything further required just post

I've just sent a reminder to BBC Watchdog, it would be good if we could get Mr Swantee :wave:to answer a few questions in person.

ruflonger

anna2007 wrote: »

My latest complaint to Ofcom

Great letter Anna :T

RandomCurve

A few of you have been asking is there anything else that can be done to push things along. I still need MORE of you to follow post #570 and email the media, but there is also another angle I have been pushing with the Media. It is still just an email that I need you to send, but it is a little more contentious than the earlier one. It plays on EEs vulnerable position of advising us that they have anticipated the RPI - IF this story breaks one of two things will happen:

1. EE will IMMEDIATELY retract its letter stating they anticipated RPI - this will then seal the fate for their credibility and all of us will win as they will have to cancel the price rise OR
2. The current Board (lead by SS - Silent Swantee :wave:) will have to resign before the flotation goes ahead, or the flotation will fail costing EE several million pounds!

I’ll post the Email and the distribution list and leave it up to you (YOU being the 21,500 plus forum viewers) if you are comfortable sending it.

For those new to the thread SS - Silent Swantee :wave: is Olaf Swantee :wave: - EE Chief Executive officer who you have to include in your emails to EE, but NEVER responds!