Tmobile price increase

Chimper

Mav1874 wrote: »

I believe the 8 week limit is for them to issue their final response. Bearing in mind I asked for a deadlock letter if they did not agree that they were in breach of the T&C's I would assume I can refer this to CISAS whether T-mobile like it or not?

Once the 8 weeks are up you can take it to CISAS whether T-Mobile like it or not. With a deadlock letter you don't have to wait.

anna2007

Mav1874 wrote: »

I believe the 8 week limit is for them to issue their final response. Bearing in mind I asked for a deadlock letter if they did not agree that they were in breach of the T&C's I would assume I can refer this to CISAS whether T-mobile like it or not?

You should contact CISAS (and so should everyone else who has been unreasonably refused a deadlock letter); CISAS will surely have to start accepting applications on this basis, if enough customers complain, as T-Mobile are clearly obstructing the dispute process.

d123

anna2007 wrote: »

You should contact CISAS (and so should everyone else who has been unreasonably refused a deadlock letter); CISAS will surely have to start accepting applications on this basis, if enough customers complain, as T-Mobile are clearly obstructing the dispute process.

CISAS have started accepting complaints without the deadlock letter, (for example, mine), its a matter of wording the query to CISAS correctly after getting T-Mobile to acknowledge its their final word on the matter or a refusal to communicate further (so keep the emails going, question every single point they make that is wrong, and keep questioning them every day).

Email to all the addresses that have been published through the thread.

d123

ruflonger wrote: »

The official figure for RPI in April 2012 was 3.5% so this increase is still higher than the 12 months before the month in which they sent the letter!

http://www3.hants.gov.uk/finance/retailpricesindexandconsumerpriceindex.htm

Typo, I think you mean 2.5%?

Chimper

anna2007 wrote: »

You should contact CISAS (and so should everyone else who has been unreasonably refused a deadlock letter); CISAS will surely have to start accepting applications on this basis, if enough customers complain, as T-Mobile are clearly obstructing the dispute process.

I received this email from T-Mobile today.

"EE does not consider that this dispute falls within the remit of CISAS and will not be issuing a deadlock letter. As I have fully explained EE's position, EE will not be communicating further with you regarding this issue. I trust this clarifies my position."

After speaking to CISAS they confirmed that this refusal not to communicate can be used as deadlock. Well done T-Mobile, telling me you won't issue a deadlock then provide one in the same email. :T

Mav1874

I've filled in the form and scanned all the letters. I also sent them copies of every emails and the read receipts, plus the Bananatags which confirm where and when opened, which directly contradicts a complete denial of receipts of emails. They must think we button up the back, "never received the previous 4 emails" just doesnt work in this day and age.

I have purely referred to the Terms and Conditions breach, I advised CISAS that I asked for a deadlock letter if they did not agree but they refused. I'll see what comes back.

I am pre-October 2012 T&C's so I know the wording is a bit more woolly in those. I guess we can only try, might stop T-Mobile or EE being so gung-ho in their RPI increases next time!

ruflonger

d123 wrote: »

Typo, I think you mean 2.5%?

Sorry I reread and deleted the post I got the information wrong

anna2007

d123 wrote: »

CISAS have started accepting complaints without the deadlock letter, (for example, mine), its a matter of wording the query to CISAS correctly after getting T-Mobile to acknowledge its their final word on the matter or a refusal to communicate further (so keep the emails going, question every single point they make that is wrong, and keep questioning them every day).

Email to all the addresses that have been published through the thread.

I didn't have a deadlock letter either - I meant for those who are struggling to get the final word, or refusal to communicate further - T-Mobile will be doing their best to avoid this now (although I see Chimper just got deadlock), and their refusal to issue a deadlock letter is unreasonable - if enough people let CISAS know, they might start accepting these applications on the basis of T-Mobile's refusal to go to deadlock?

Could those who have been refused a deadlock letter please forward the email to
[EMAIL="OCCtelecoms@ofcom.org.uk"]OCCtelecoms@ofcom.org.uk[/EMAIL], and inform them you have made a valid request for a deadlock letter (on the grounds of breach of contract) and T-Mobile are refusing to issue it. Quote the requirements of the Ofcom Code of Practice (see post #402).

(Although keep doing what d123's suggested - frustrating, but I suppose there's only so many times they can say no before getting fed up and saying no for a final time!)

anna2007

Mav1874 wrote: »

I've filled in the form and scanned all the letters. I also sent them copies of every emails and the read receipts, plus the Bananatags which confirm where and when opened, which directly contradicts a complete denial of receipts of emails. They must think we button up the back, "never received the previous 4 emails" just doesnt work in this day and age.

I have purely referred to the Terms and Conditions breach, I advised CISAS that I asked for a deadlock letter if they did not agree but they refused. I'll see what comes back.

I am pre-October 2012 T&C's so I know the wording is a bit more woolly in those. I guess we can only try, might stop T-Mobile or EE being so gung-ho in their RPI increases next time!

I didn't know about Bananatag - is it a free service?

This could be useful for those that don't yet have evidence that they've given notice to cancel before the 9 May deadline (someone yesterday said they weren't getting the auto-reply from the EE email addresses). It also shows they've read it, as well as received it - although they may well choose not to read it before 9 May, but that's their problem, not yours

Mav1874

Hey Anna2007

Bananatag is free for the first 5 emails each day (which isnt bad you dont have to tag every email you sent. Installs with Outlook or most email programs and you have a icon which you click if you want the email tagged. Its even better if you have an attachment within the email. It will tell yo uthe exact time delivered, opened, the IP address, what program and operating system was used to open it and the area ie. Hatfield. So its pretty detailed and very good for tracking.

Give it a whirl, someone recommended it to me when someone I wanted to sue some who said they had moved abroad. Turns out he had as the email was opened in Malta, Bananatag confirmed the town and area even in Malta, when opened by a mobile.