Tmobile price increase

Chimper

RandomCurve wrote: »

Whilst Watchdog never quite hit the spot yesterday (It is oniplayer now) re T-Mobile mis-timing it’s cancellation letter at least it has brought the dirty tricks of the mobile phone industry into the spot light again.

As it is always best to “strike whilst the iron is hot” and as I assume you all have thousands of texts in your contracts that you neveruse PLEASE use JUST one of those texts to Text watchdog – if enough of us text they will probably do an update on next week’s show. If we keep the text short and broadly similar it will grab more attention. I have already emailed Watchdog twice over the last couple of weeks (I’m sure others have too) and will do so again before Monday –if you want to email as well that would be even better [EMAIL="Watchdog@bbc.co.uk"]Watchdog@bbc.co.uk[/EMAIL] I texted this morning from my “3” phone so if you have other phones in the house – text them from them all!

Texts should be sent to 83199 and begin WD as follows:

WD TMobile currentprice rise higher than RPI? Board guess RPI rate! Customers to cancel contracts? Please see emails that others have sent to Watchdog for details.


As per my posts #508 and #513 get those cancellation requests in - don't wait for TMobile to give a decision before trying to cancel - there is no way they will admit they are wrong until after the 9th May (if at all - and if they are).
You have nothing to lose

Don't get mad get EEven

Whilst I agree with this in principle, please send an email rather than text.

Generally, shortcode texts don't come out of your allowance and T-Mobile will probably get some revenue from them.

ryan92

I joined T-Mobile in Feb ; wonder if I'll be hit with this rise too?
Update on my mum's situation - she couldn't get through today, lines incredibly busy and disconnected a few times.

bilbob_2

Hi All, been reading with great interest, and as 9th approaches, I'm thinking I need to get my !!!! in gear...
Anyway, both me the Mrs were existing customers, who renewed over new year period, the wife in December, me in January, so which T+C's apply? do we keep the old ones, or did we sign up to the new ones on renewal?

Am I also right in saying that if we are on the new ones, then it would appear to make cancelling under t+c's more likely?

RandomCurve

Chimper wrote: »

Whilst I agree with this in principle, please send an email rather than text.

Generally, shortcode texts don't come out of your allowance and T-Mobile will probably get some revenue from them.

Whoops just checked the online bill - text cost 21p and I guess 25p by the time I add the VAT! -25p well spent if they run a story!!!

Maybe a new thread on the BBC not making costs of texts clear?? - just joking

Chimper

Sorry if this is slightly off topic. I just found it laughable to compare EE's Responsibility Report (published last month) against our experience of the company.

"We know how important it is to be transparent when dealing with sales, marketing, pricing and billing, and we’re taking steps to minimise complaints and reduce the surprise of an abnormally high bill (known round these parts as “bill shock”).

Our ambition is to deliver a world-class service to our customers - better than our competitors, better than other industries. Being responsible in how we talk to customers is key to realising this.

Every year, our contact centre staff have more than 86 million conversations with customers. On top of that, more than 45 million people walk into our shops to be served by our 5,000 store staff.

Each of these interactions is critical to our customers' experience and how they feel about our brands. It's essential they feel the information they're given is transparent and can be understood. It's also vital that our communications – from TV ads to bills – are clear and honest.

We are always listening to our customers to make sure the way we offer our mobile plans to customers is clear, simple and straight-forward."

:rotfl:

shedder101

nearly a month since i sent my cancellation letter and still no response from any letter sent, the only action i have had is when i used the pac code.

shedder101

still nothing from Martin Lewis I see

RandomCurve

bilbob wrote: »

Hi All, been reading with great interest, and as 9th approaches, I'm thinking I need to get my !!!! in gear...
Anyway, both me the Mrs were existing customers, who renewed over new year period, the wife in December, me in January, so which T+C's apply? do we keep the old ones, or did we sign up to the new ones on renewal?

Am I also right in saying that if we are on the new ones, then it would appear to make cancelling under t+c's more likely?

Not sure what they would have done for a renewal, but generally companies like to move people onto the latest T&Cs so you probably are on the post Oct 12 (No point in asking T-Mobile, my contract started Dec 15th 2012 and when I asked a couple of weeks ago to send the T&Cs they sent the PRE October ones)!

Assume you are Post Oct 2012 - and yes they say the RPI should not be higher than the RPI PUBLISHED as close as reasonable possible to a date BEFORE we write to you" They wrote to us between 3-8 April quoting 3.3%, the PUBLISHED figure BEFORE that date was 3.2% (Feb RPI published 20 March).

So if T-Mobile guessed the APRIL 16th RPI - SO WHAT - it is the figure PUBLISHED BEFORE THEY WROTE to you that should be applied to your contract.

They will still make it difficult for you, but you will win (Unless as I've said many a time before that law can sometimes be an "Donkey").


Don't Get Mad Get EEven

RandomCurve

And that post brings up another point!

If T-Mobile are so great at anticipating RPI rates (they announced 3.3% on 1st March - 46 days BEFORE publication) then why on a 2 year contract can they not factor in RPI in the original contract price?

:think:

Send answers on a postcard to T-Mobile!!!

Mav1874

Finally received a response to my complaint about the terms and conditions breach. In my letter I never mentioned the price increase only the terms breach. Their letter states

"Thanks for your letter sharing your concerns about the increase in the price of your monthly plan.
Due to inflation, which directly impacts the costs of running our business, we have had to reevaluate our prices and introduce an increase from 9th May 2013. This rise is in line with the Retail Price Index (RPI) which is currently at 3.3%. This i sa measure of the increase in prices for consumers and business on average across the country over the last 12 months....
Clause 7.2 of our pay monthly Terms and Conditions states that we may increase our charges in line with the RPI in any 12 month period.
Your request for a deadlock letter CISAS reference number is acknowledged. To refer a complaint to CISAS within 8 weeks of making your initial complaint you would need our consent. For the avoidance of doubt we do not consent to the latter being referred to CISAS. However, after the 8 week period you would be free to refer the matter yourself.
I hope this letter explains why we have introduced these changes and I trust it clarifies our position"

I believe the 8 week limit is for them to issue their final response. Bearing in mind I asked for a deadlock letter if they did not agree that they were in breach of the T&C's I would assume I can refer this to CISAS whether T-mobile like it or not?