Tmobile price increase

lazyjack

arturbdg wrote: »

I am watching some of the comments and find them amusing. I really do not understand how can someone complaint about having the price increased mid term if
a) Bar one or two operators everyone does it
b) I do not recollect whether I have received paper version of terms & conditions but I know that by opening my phone and starting using my card I accept the terms which are available to read and are not hidden
- as such I do not understand how someone can sign 24 month contract without reading terms & conditions - it is daft to not read it.


T-Mobile did make a mistake and I am not happy with their tactics to hide that fact and as such made my case and won but having said that I think that T-Mobile is one of the best operators for my type of usage - ie. unlimited internet on mobile and no charges if you go over limit like it is with Vodafone or O2.
If I would decide to go for new mobile I would go with T-Mobile again to be honest but I think I am done with having the best and newest phone for now so will go for Sim Only deal.

Now if you say why not buy phone separately - well not sure about others but I do not have a 400£ upfront to splash out and with a contract I have the 0% APR finance given for the mobile and get a SIM with loads of minutes, txts and internet on top of that.

I don't know how other people feel but once a company has tried to shaft me I will walk away - they don't deserve my business.

There are other reasons for buying the phone outright, you get an unlocked phone and you are able to replace it as and when you want to (with better resale value).

Any if you think you are getting 0% finance on a contract you are mistaken. For example, if you wanted a 'free' iPhone 5 when they came out you would have paid over £900 over a 24 month contract. Buy the phone for £529 and you would have been able to get an equivalent SIM only deal for around £10 a month.

IanR2012

arturbdg wrote: »

a) Bar one or two operators everyone does it

Had contract phones for 19 years, first time I've personally been subject to a mid-term increase, so first time I've been made aware of recent inclusion to T&C's of Clauses that allow it.

arturbdg wrote: »

b) I do not recollect whether I have received paper version of terms & conditions but I know that by opening my phone and starting using my card I accept the terms which are available to read and are not hidden
- as such I do not understand how someone can sign 24 month contract without reading terms & conditions - it is daft to not read it.

I didn't personally sign anything. And of course I would expect there to be T&C's. However, I'd also expect to be able to take a telesales representative at face value, so if they tell me I am purchasing a 24 month service at £33 per month and haven't pointed out that there are T&C's pertaining to that cost I would expect the cost to be £33 for every one of those months.

Glad it's giving you some amusement though.

arturbdg

lazyjack wrote: »

I don't know how other people feel but once a company has tried to shaft me I will walk away - they don't deserve my business.

There are other reasons for buying the phone outright, you get an unlocked phone and you are able to replace it as and when you want to (with better resale value).

Any if you think you are getting 0% finance on a contract you are mistaken. For example, if you wanted a 'free' iPhone 5 when they came out you would have paid over £900 over a 24 month contract. Buy the phone for £529 and you would have been able to get an equivalent SIM only deal for around £10 a month.

So what sort of deals you get? Had my friend taking iPhone 5 in January on a 24 month contract for £32 a month for 2 years so that would equal to 768. Now on top of that quite a good deal on minutes and all but even compare yours 10 a month sim only deal that would equal to 240 on a 2 years.

529 + 240 = 769 and she will pay 768 (now where is the difference??)
If she would go for phone only she would have to find a 2 year 0% APR to spread the cost over 2 years. Find me a deal like that for a person with not so perfect Credit Score?

I put it this way if you go to shop and ask for a deal most likely you will overpay by a long shot but browse on internet, make some calls and it will all even out.

I can't say about the price of the iPhone 5 when they came out but in January the price were like this. Now I am not sure about iPhone but every single phone you get you have unlocked and if not you can get it unlocked for free. I have done it in the past. I took out phone on Vodafone and when I was cancelling my contract asked for unlock code which I was given free of charge without any problem.

If I would go with an outlook that once company tried to shaft me I would leave it would mean that I would have to grow my own food, build my own car and pretty much everything else (including the job - I work for a company and I am not a business owner and I have not found an employer as of yet that would not expect me to work as much as I can for as low as he can give me).

To sum it up sorry every single company will bend over backwards to rip you off, if you don't have to shop around you will always overpay and if you have a cash then it is as you say you buy everything for cash and not get worried about being bound by terms over a period of time but in all honesty how much people have that amount of cash to pay for everything upfront?

d123

arturbdg wrote: »

Now I am not sure about iPhone but every single phone you get you have unlocked and if not you can get it unlocked for free. I have done it in the past. I took out phone on Vodafone and when I was cancelling my contract asked for unlock code which I was given free of charge without any problem.

Just to clarify this, the EE group will not give you a free unlock.

In fact, even after charging you £20+ for the privlege, they are likely to mess you about for weeks before actuallly successfully processing it.

anna2007

fitz2012 wrote: »

These poor experiences only educate us as all. Maybe more consumers will move to pay monthly sim only deals around £7 - £15, instead of 24 month contracts.

Sim only deals work best if you do not care about having the latest and greatest new smartphone. Actually even paying full retail price upfront can work out cheaper over 24 mths than contract deals.

I'll never take out an 18/24 month contract again, and don't feel any need to. I have the Google Nexus 4 (didn't come with my TM contract, I sold the original phone on Ebay and paid around £100 to buy the Nexus 4 directly from Google). I think it's a great phone for the price, and I'm moving to Ovivo at a cost of £zero per month.

Although I'm more than happy with my current phone, I might keep the refunded plan charges in my piggy bank and be tempted to use it for a free upgrade to the Nexus 5 when it comes out, if it's at the same price-point

arturbdg

IanR2012 wrote: »

Had contract phones for 19 years, first time I've personally been subject to a mid-term increase, so first time I've been made aware of recent inclusion to T&C's of Clauses that allow it.



I didn't personally sign anything. And of course I would expect there to be T&C's. However, I'd also expect to be able to take a telesales representative at face value, so if they tell me I am purchasing a 24 month service at £33 per month and haven't pointed out that there are T&C's pertaining to that cost I would expect the cost to be £33 for every one of those months.

Glad it's giving you some amusement though.

I usually do not buy things through telesales - prefer to use internet as got more time to think about it. Other thing is that while they not pointing out that there might be price increase I never seen anyone trying to prevent me from reading Terms & Conditions and I believe you always have 7 days to change your mind so you have all the time you need to read the Terms and not doing so is just plain stupid.

Don't get me wrong - been affected just as you are by the price increase and not happy with it exactly as you are, especially that they made a mistake, but I point out their mistake as being unfair not the fact that there is a price increase.
O2 did it around January if I remember correctly, not quite sure when Vodafone did it. I know that T-Mobile did it in 2012 as been with them and they followed their terms and I did not complain. Was not happy bunny but I knew the terms and was aware of the fact that they could do it.

The only thing that is unfair is the fact that "Material Detriment" clause is all up to their interpretation and as such you kind of can cancel because of that but in practice you will never be able to do so - that is unfair and it should be either clearly defined what is material detriment or removed from terms completely.

I mean look at the big picture - you are not raising all that fuss over the fact that food prices went way up in recent years yet you spend that cash much more often and are at mercy at people who do it but when mobile operator does something that is within the terms (it is not hidden) you are saying its not fair?

Kind of going off topic with the conversation here but no matter how you look at it you are given a chance to read terms and you should do it. You are given time to do it.

Current case is different of course as they made a mistake and broken the terms - lets be clear about that, but every time there is a price rise there is all that commotion over it and people look for a way to leave the contract without penalty because its not fair.

You are always given a choice - buy mobile for cash and not be bound by terms or sign a contract which you should read and understand it.

P.S. I do not see how telesales would spend the time over the phone to read you every single point of the contract - you would not even listen to it and that is why you are given time to do it at a later stage and you are given choice to change your mind.

arturbdg

d123 wrote: »

Just to clarify this, the EE group will not give you a free unlock.

In fact, even after charging you £20+ for the privlege, they are likely to mess you about for weeks before actuallly successfully processing it.

I was not aware of that. I been with Vodafone and they obliged to my e-mail request straight away without any problems and free of charge.

IanR2012

I disagree with most points you make, but life is short. We just have a different view on the world.

arturbdg wrote: »

P.S. I do not see how telesales would spend the time over the phone to read you every single point of the contract - you would not even listen to it and that is why you are given time to do it at a later stage and you are given choice to change your mind.

OFCOM guidelines for telesales require the MSP to be clear with anything that would be material to the customer's purchase decision.

I believe that by not high-lighting the potential for price increases or at lease stating that T&C's pertain to the costs they have just quoted they have failed to abide by those guidelines.

OFCOM do not require the MSP to read every single clause.

arturbdg

IanR2012 wrote: »

I disagree with most points you make, but life is short. We just have a different view on the world.



OFCOM guidelines for telesales require the MSP to be clear with anything that would be material to the customer's purchase decision.

I believe that by not high-lighting the potential for price increases or at lease stating that T&C's pertain to the costs they have just quoted they have failed to abide by those guidelines.

OFCOM do not require the MSP to read every single clause.

Correct me if I am wrong but there was a court case over roaming charges if I remember correctly relating to telesales and being misguided and the person (I believe it was a woman) actually won the case.
If I do remember correctly then it would mean that if you have been misguided and you can prove it then you can reclaim your costs.

What I am trying to say is that when I signed up for contract renewal I was aware of the clause and I was not even asking whether the price is fixed or not.
But having said that I think that long customers are being treated unfairly because most (me included) have discounts and price increase was based on the base price and not the discount price. I queried that and been offered cash to cover the price increase ultimately nullifying it for me. Of course there was also a mistake with how it was applied so I went to CISAS to terminate my contract.

And I can really not understand how you can't agree to the fact that you not only should but need to read the contract for everything you sign. Telesales person might be misinformed, might make genuine mistake or anything and it is your money and your responsibility to double check the information given (my opinion on the matter : )

IanR2012

arturbdg wrote: »

Correct me if I am wrong but there was a court case over roaming charges if I remember correctly relating to telesales and being misguided and the person (I believe it was a woman) actually won the case.
If I do remember correctly then it would mean that if you have been misguided and you can prove it then you can reclaim your costs

Angela Walsh v T-Mobile (Roaming Data Charges)

Judge Monty Trent ruled that the conversation on the phone between Ms Walsh and T-Mobile had concluded the contract between them, and terms and conditions would have had to be agreed then.

Since the telesales rep had not disclosed roaming charges, they were not part of the contract concluded during that call.

edit:
Of course T-Mobile states this is an "isolated case" and involves a dispute over exactly what was stated during that phone call.