Tmobile price increase

diamonds

RandomCurve wrote: »

My continued battle with Ofcom (so far much of it "behind the scenes"), but I thought I'd share this exchange with you - reply expected next week:


Appendix 4,


I’m not sure if you are trying to deliberately avoid the question so I will reword as best and as simply as I am able to and add some background first:

• Ofcom before conducting its consultation recognised:
  • Price rises were not clear in CP contracts
  • Harm was being done to the consumer
  • So effectively the contracts were mis sold.
  • There is no significant difference between this mis selling scandal and:
    • Endowment Policy mis-selling, and
    • PPI mis selling
    • In both of these cases the regulator required the industry to repay sums on contracts mis-sold

So the question is :
*10WHY does Ofcom not consider it appropriate that all companies under its regulation who have mis sold contracts force those companies to refund the amounts taken under the price rise clauses?
To follow the principles set in other mis selling scandals all customers should be allowed to submit a claim (to CISAS?) and only those cases where the company can prove that it CLEARLY AND ADEQUATELY bought the price rise clause to the attention of each customer should the price rise stand for that customer.

I have highlighted the questions (10) that I think require a response with a red asterisk “*” and I look forward to receiving your responses shortly.


Maybe if more of you asked Ofcom the same question we might actually get a straight answer - this is my third attempt at eliciting a straight response But I realise I have larger appetite than most for banging my head against a brick wall!!!

There are some other things going on with Ofcom and the media that would not be appropriate to share here today, but hopefully (and ONLY hopefully) I may be able to give some news next week.

Ofcom dont care, things Ofcom do should be reported to their part funding boss, your MP and Minister https://www.gov.uk/government/people/maria-miller

RandomCurve

diamonds wrote: »

Ofcom dont care, things Ofcom do should be reported to their part funding boss, your MP and Minister www.gov.uk/government/people/maria-miller

Arranging to see my MP on 29th July

robsdesk

How long are people waiting to get their PAC's once they win - I got my decision last Wednesday morning, tried speaking to CS on Friday but they knew nothing about it.

anna2007

robsdesk wrote: »

How long are people waiting to get their PAC's once they win - I got my decision last Wednesday morning, tried speaking to CS on Friday but they knew nothing about it.

CS won't have a clue, when they transfer you to the cancellations team for your PAC, you can mention it to them and they'll put a note on your account. However, the termination charge will still appear on your account, it's up to the TM Legal Team to ensure this is refunded, along with your plan charges, etc, when the account's closed down.

TM shouldn't close the account until close to the 30 days after you accepted the CISAS decision, so if you can, wait until after your next billing date before requesting the PAC, that way you can avoid paying the termination fee (it'll still show on your account once PAC is requested but will be cancelled down when your account is closed). If you've already been billed recently, then you can request your PAC now.

d123

robsdesk wrote: »

How long are people waiting to get their PAC's once they win - I got my decision last Wednesday morning, tried speaking to CS on Friday but they knew nothing about it.

I actually received my PAC unsolicited, I had the decision on the Monday, the PAC arrived as a text on the Tuesday morning.

robsdesk

Thanks Anna, I'll let them sort it in their own time (so long as it is sorted in the 4 weeks permitted), I'm getting free service now so it's only costing them not me.

anna2007

d123 wrote: »

I actually received my PAC unsolicited, I had the decision on the Monday, the PAC arrived as a text on the Tuesday morning.

The difference in your case appears to be that you requested your PAC code as part of your CISAS complaint? If others haven't done this, they'll need to request the PAC from TM before the account's closed.

anna2007

robsdesk wrote: »

Thanks Anna, I'll let them sort it in their own time (so long as it is sorted in the 4 weeks permitted), I'm getting free service now so it's only costing them not me.

As long as you request the PAC robsdesk, as TM won't issue it automatically - and try and time it so you avoid paying the termination fee in the meantime In my own case, the termination charge was added to my latest bill, received last week, however payment's not due until around 26 July, but TM have to close the account by 18 July in order to comply with the CISAS decision.

robsdesk

anna2007 wrote: »

As long as you request the PAC robsdesk, as TM won't issue it automatically - and try and time it so you avoid paying the termination fee in the meantime In my own case, the termination charge was added to my latest bill, received last week, however payment's not due until around 26 July, but TM have to close the account by 18 July in order to comply with the CISAS decision.

They were instructed to supply my PAC and refund all charges by 7th August (4 weeks from last Wednesday when I accepted their decision), the wording from the decision document is:

CISAS wrote:

Therefore, my decision is that the customer’s claim succeeds and I direct that the company should process the customer’s request to terminate his contract without penalty and back date this to the date on which notice was given, waiving all charges incurred on the account after this date. Further, the company should provide the customer with his PAC.

My billing appears to follow calendar months & the direct debits on the 17th (the July one will go through as the bill has already been generated, the August one is after the 7th when they have to have complied with the decision), on that basis I'm tempted to call them, request the PAC & allow an early termination charge to apply which I'll never pay as by the time the August DD date comes around they have to have complied. I wonder how late they'll potentially leave it to give me my PAC (if I don't chase them) - it wouldn't be very helpful to leave it until the last day then close my account...

d123 - have you had your refund yet? (as I don't think you've got long left to go until the 4 weeks are up?)

anna2007

robsdesk wrote: »

They were instructed to supply my PAC and refund all charges by 7th August (4 weeks from last Wednesday when I accepted their decision), the wording from the decision document is:




My billing appears to follow calendar months & the direct debits on the 17th (the July one will go through as the bill has already been generated, the August one is after the 7th when they have to have complied with the decision), on that basis I'm tempted to call them, request the PAC & allow an early termination charge to apply which I'll never pay as by the time the August DD date comes around they have to have complied. I wonder how late they'll potentially leave it to give me my PAC (if I don't chase them) - it wouldn't be very helpful to leave it until the last day then close my account...

d123 - have you had your refund yet? (as I don't think you've got long left to go until the 4 weeks are up?)[/SIZE]

I'd be inclined to go ahead and request the PAC, then you're in control of when the number transfers.

If the refund of account charges is being done by Bacs, TM will leave it until as close to the end of the 4 week period as possible, simply due to cashflow.

Are you due any compensation? I received this part by cheque middle of last week (my 4 weeks are up on 18 July). The cheque's dated 24 June, so they obviously held back on issuing this too.