Tmobile price increase

robsdesk

I've not requested any compensation - I started this towards the end of April once people on here had been through it & didn't give TM any more than the bare minimum of time as I knew what the outcome was going to be, so they haven't really cost me any time, besides the refund from then on is a reasonable amount of money.

Just spoken to retentions again, no note on my account still, however the chap I spoke with has said he'll raise a query with the team (I assume the exec office) and come back to me later today, if there's still no news I'll request the PAC & let them sort it out after the event. The delay with your cheque says it all...

d123

robsdesk wrote: »

d123 - have you had your refund yet? (as I don't think you've got long left to go until the 4 weeks are up?)[/SIZE]

Yes, the refund appeared in my bank last Friday, their 30 days was up on the 16th (tomorrow), so a few days before.

To add, i didn't deal with CS at all, I emailed the exec office and the person who had been dealing with the complaint 4 or 5 times after winning (not like I was rubbing her nose in it ), and warned I would go for compensation if they failed to comply with the timescale of the CISAS decision.

They were the ones who confirmed the refund would be made inside the allowed time.

If it helps, I sent each email to olaf.swantee@ee.co.uk and CC'ed to executive.office@orange.co.uk, as well as to dan.hunter@ee.co.uk who was the person who confirmed the refund was processed,Dan Hunter CC'ed the replies to the Olaf Swantee address, so it is still in use and separate from the normal exec office.

robsdesk

I've emailed the exec office about this last week & again today - they've ignored. Will see if I get called later on...

d123

robsdesk wrote: »

I've emailed the exec office about this last week & again today - they've ignored. Will see if I get called later on...

From experience, the executive.office@everythingeverywhere.co.uk seems to be a dead box, they ignored almost every email I sent to that address.

It was even mentioned in my CISAS decision, T-Mobile claimed it was "temporarily switched off".

29. The Respondent submits that it has temporarily removed its email facility as way of contacting its customer service department. This has been removed for all of its customers and is not isolated to the Claimant.

It is nothing more than a coincidence that the Claimant’s email were ‘blocked’ at the time the Claimant was attempting to communicate with the Respondent via email however the Respondent submits that such emails were not blocked as a direct result of the ongoing dispute between the parties.

The Claimant could have contacted the Respondent by alternative methods including calling or using the social media sites including the Respondent’s Facebook and Twitter account.

makemesumdosh

I emailed CISAS my comments in regards to TM's defence last Thursday, how long have you guys had to wait to get your decision ?

diamonds

d123 wrote: »

From experience, the [EMAIL="executive.office@everythingeverywhere.co.uk"]executive.office@everythingeverywhere.co.uk[/EMAIL] seems to be a dead box, they ignored almost every email I sent to that address.

It was even mentioned in my CISAS decision, T-Mobile claimed it was "temporarily switched off".

It was .com - try that, this was over 2 years ago, it may not be in use now under either .co.uk or .com but .com worth a try

IanR2012

makemesumdosh wrote: »

I emailed CISAS my comments in regards to TM's defence last Thursday, how long have you guys had to wait to get your decision ?

Have you been told who your adjudicator is?

It took 4 working days from sending in my comments to having an adjudicator appointed, and I chased twice.

I was then told "decision within 21 days".

IanR2012

d123 wrote: »

From experience, the executive.office@everythingeverywhere.co.uk seems to be a dead box, they ignored almost every email I sent to that address.

I was receiving messages back from executive.office@orange.co.uk

and was sending messages to executive.office@everythingeverywhere.com

Which were both working OK for me.

d123

diamonds wrote: »

It was .com - try that, this was over 2 years ago, it may not be in use now under either .co.uk or .com but .com worth a try

It is, I just typed the address from memory and added .co.uk when it should have been .com.

diamonds

d123 wrote: »

You would do well to take your own advice, there are a number of call centre workers on this forum, you should perhaps consider showing them some respect and politeness you speak of.

To add, you tend to carpet bomb every thread with posts, could you perhaps consider the relevance of continuing to worry about whether a poster can afford a stamp in a thread that isn't really a vehicle for your off topic crusade against call centres?

I am talking about Orange and T-Mobile DIRECTLY employed call centre staff being [Text removed by MSE Forum Team] because they are not trained to a very high level in the more important issues THEIR customers may experience (unlike the old Orange staff from pre France Telecom who are professional and like a needle in a haystack to find) - how is off topic me talking about the poor quality staff training in Orange/T-Mobile call centres ?


As for me posting where someone could get a free 3 sim card and your many vulgar comments ongoing after my actions of being helpful to post a link to a free sim well the mods deleted them out after I reported such to them - your behaviour, to imply I am saying ALL call centre staff are [Text removed by MSE Forum Team] ? I was referring to Orange/T-Mobile staff as per the topic title 'T-Mobile', if people are offended by such they should seek employment external to EE group of brands.





I understand why Vodafone * are such as Voda have no control over third parties training, but EE staff are DIRECTLY employed and there is NO excuse for EE brands poor care than EE is inept.