Topcashback Questions & Answers

TopCashBack_Company_Representative

Hi Everyone 

Hope you are all hydrating in this molten Monday

@POPPYOSCAR - As we are the cashback site for the purchase, we have no ability to effect payments on a retailers site. If you are having issues with a insurance policy we would advise that we are unable to look into this and would ask to speak further with the insurer about the issues with payment being taken. 

10_66

I gave up trying to use TopCashBack because nothing ever tracked (last time effective was around 12 months ago).  I get the popup saying the visit to "XZY" had been recorded, but after that the "visits" never appear in my Earnings for it to show pending, confirmed or declined.  I have recently tried using it again, but exactly the same is happening, visit recorded, but nothing appears after that.  Can anyone explain why this is happening, please?

TopCashBack_Company_Representative

Hey everyone,

Hope you're all having a wonderful weekend!

@10_66 While the vast majority of our transactions do track without issues there are occasions where these can not track correctly and there is often something interfering with the tracking cookies that causes this. Please view our tracking tips posted on our website as we have known for this to help members with tracking issues: https://www.topcashback.co.uk/help/how-can-i-make-sure-i-receive-my-cashback 

If you have tried our tracking tips and you are still having tracking issues please send us an email on mse@topcashback.co.uk so we can take a closer look for you 

Best wishes,
Kieran

Marvel1

Hi, I have a pending uplift since the 7th January 2024 - my broadband went live 22nd January. 

 Term says need to be an active customer for 6 months post purchase for the cashback to be valid.  6 months was 22nd July.

TopCashBack_Company_Representative

Hey everyone, 

Hope you all had a fantastic weekend.

@Marvel1 We generally expect there to be an update within 1- 3 months after the stated validation period depending on the provider. If you'd like to discuss this further and for us take a look at this for you please contact us at contact@topcashback.co.uk 

Best wishes,
Raymond

AyJaydee

Well i have just tried Top Cashback and this is the screen that i got. So what i want to know is, are these sites not safe, or is it McAfee?
My wife is getting annoyed with me, saying that its all a scam.

I did try various (Screwfix, Toolstation, B&Q) on Quidco, and got the same result each time. VPN is switched off.

JDPower

AyJaydee said:

Well i have just tried Top Cashback and this is the screen that i got. So what i want to know is, are these sites not safe, or is it McAfee?
My wife is getting annoyed with me, saying that its all a scam.

I did try various (Screwfix, Toolstation, B&Q) on Quidco, and got the same result each time. VPN is switched off.

That page is telling you exactly what it does - it's tracking the link so that the cashback site knows you made the purchase. Tracking can be a privacy concern, but in this case it's for your benefit. The tracking sites are the middleman in the cashback - you click the link on the cashback site, it redirects to the tracker, this links your ID to the transaction, then sends you to the retailer.

You can block these redirects, but none of your cashback will track.

AyJaydee

Thank you for that.
Well this is odd, I just tried both cash back sites using my computer, and it didn’t complain, in each case I was successfully put through to the target website.  This is despite the computer also having the same McAfee security and DuckDuckGo browser.
So I can only conclude that it’s it iPhone that is causing the problem.

JDPower

AyJaydee said:

Thank you for that.
Well this is odd, I just tried both cash back sites using my computer, and it didn’t complain, in each case I was successfully put through to the target website.  This is despite the computer also having the same McAfee security and DuckDuckGo browser.
So I can only conclude that it’s it iPhone that is causing the problem.

May just be a setting that's different between the two, blocking trackers is usually an option that can be enabled or disabled in the program because, as you've discovered, it can cause issues. 

System

This discussion was created from comments split from: Quidco Question and Answers.