Topcashback Questions & Answers

TopCashBack_Company_Representative

Hi everyone,

@wishuponastar – I do appreciate that the time you have had to allow is much longer than we would normally hope and I am really sorry. However, at this point there is nothing further our team could have done to get that timeframe lowered for you unfortunately.

@ B_M – Many thanks, I did personally reply to your ticket earlier on for you

@Huwbert – I am sorry to hear that and am happy to help if you drop me an email to mse@topcashback.co.uk

@Don't Know Joe – The reasons we provide come from the network after we submit the query to them. However, I am happy to double check over this if you email me at mse@topcashback.co.uk

@thor – I am afraid we don’t have that sort of relationship with Argos to do something like you describe. Our team have been working very hard on the Argos claims and have been able to recover some funds for members.

However, with some claims they are adamant we are not eligible for the commission and therefore will not pay us the commission under any circumstances. I understand you are disappointed but what you are asking us to do is not something we can do for you.

Best wishes,
Matt

Justice13075

If your cashback has been declined contact the merchant directly asking for an explanation. Tell them if it is not a satisfactory explanation you will hand it over to the Financial Ombudsman Service for miss selling and they can deal with them. Worked for me.

Huwbert

Hi Matt,

I've dropped you an email.

Many thanks

Huw

TopCashBack_Company_Representative

Many thanks @Huwbert, I have now replied

Best wishes,
Matt

OldFatherWilliam

Can one get cash by post? House-bound pensioner looking for reputable firm to send Sterling to UK address against Debit Card. Is this possible?

moreofthegoodstuff

I'm disappointed that a holiday booked in November last year and then taken and paid for in May has still not been made payable (remaining at confirmed) I was told to wait three weeks and raise another ticket, waited and raised another ticket only to be told that I need to be patient and wait as the money is paid in batches - all very well and good but the company has had reviews recently regarding their fast pay outs? Waiting on £150

TopCashBack_Company_Representative

Hey everyone,

@OldFatherWilliam - One postal option we have for cashback is love 2 shop vouchers. If you do have any questions about earning cashback please do let me know.

@moreofthegoodstuff - I can happily take a check up on the payouts with this merchant. Can you drop me an email to mse@topcashback.co.uk so I can do this?

Many thanks,
Matt

Browntoa

a post with an email address removed .....


drop an email to [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL] about the problem

cmnrstore

@TopCashBack
hello TCB, i made a request payout at 6 August but now still not receive money via Paypal

Browntoa

Have you sent a support ticket ?

https://www.topcashback.co.uk/Help/26

Is the email address the same on PayPal and topcashback