Topcashback Questions & Answers

JPears

hillcats wrote: »

Thing is @Matt, I'm not getting anything having been shafted twice...
Is there anything you can do to help as very frustrating as such a large amount of cash back was promised

Hillcats - thats quite a considerable amount. As you infer, it generally the larger amounts/high percentages that "disappear".
I would suggest going through the motions of an official complaint to the affiliate network and the airline, including an NBA then sue in small claims court.
If you make it clear that legal action will be taken if the debt is not forthcoming then that may prompt payment.

JPears

Another cashback referral not tracked. Usual bovine excrement excuse rolled out again by TCB.
I wonder why I bother.

TopCashBack_Company_Representative

Hi everyone,


@ B_M – Hopefully you should be able to thank me now �� I’ve just checked and double checked and this is definitely not marked as payable.

@hillcats – While I can not promise, if you email me at mse@topcashback.co.uk and confirm the claims I will speak with the team and see if anything further can be done.

@ akh43 – If you lodge a claim our team will certainly do their best to get this tracking. We have temporarily suspended the merchant due to us noticing a potential tracking issue which is why you will not see them in the search bar for the time being.

@JPears - I am unable to assist with this until I see the situation behind this going untracked and if you email me at mse@topcashback.co.uk confirming your registered email and either your friend's username or email I can take a look.

I hope this helps.

Best wishes,
Matt

zigmin1589

I have booked a very expensive hotel via Expedia yesterday on which I am expecting at least £800 cashback and I am very worried as it has not tracked yet. I know this is only 24+ hours ago but I am concerned that due to the large amount, it will not track. I have already submitted a claim. I made 100% sure before the purchase was made to clear my cookies and browsing data and cannot think why it has not tracked.

I recently had an Expedia claim denied and I certainly do not want this to happen again.

Any advice would be appreciated.

B_M

TopCashBack_Company_Representative wrote: »

@ B_M – Hopefully you should be able to thank me now �� I’ve just checked and double checked and this is definitely not marked as payable.

Assuming a typo, but it has NOW gone to payable and cashed out.
Thank you very, very much kind Sir.

A positive this week is that my Halford's claim has been successful and that has also gone to payable and cashed out.
Hands up, I doubted this one. I was wrong.
I definitely do doubt my Owner's Direct claim though as I can't see how they can confirm my booking (cheque sent direct to owner as she lives abroad). Unless OD contact the owner and she confirms, it's looking doubtful.

But, thanks again for resolving the bonus issue.

B_M

A TCB Snap&Save offer worth promoting.....

https://forums.moneysavingexpert.com/discussion/comment/72999463#Comment_72999463

https://www.topcashback.co.uk/SnapAndSave/Offers

TopCashBack_Company_Representative

Hi everyone,

@Zigmin1589 – We are as much in the know as our members until a transaction does track I am afraid. However, it can indeed take 7 days to track. Hopefully this does track for you so that no claim is required.

@B_M - I am pleased that this is now showing as payable for you and thanks for your nice comments about the snap and save offers this week

Best wishes,
Matt

Lanzarote1938

I have done this for the first and probably the last time. The receipt photos have now been uploaded twice and both times the cashback has been declined. The first time was my fault as the date and time of purchase was not showing but the second time it definitely was and still declined.

molerat

Lanzarote1938 wrote: »

I have done this for the first and probably the last time. The receipt photos have now been uploaded twice and both times the cashback has been declined. The first time was my fault as the date and time of purchase was not showing but the second time it definitely was and still declined.

I have had quite a few decline, they seem a bit hit and miss on the reading of receipts, but have submitted a ticket with receipt image and have been paid each time.

TopCashBack_Company_Representative

Hey Lanzarote1938,

I am happy to review this but I will need you to email me at mse@topcashabck.co.uk and confirm which offer it was.

Best wishes,
Matt