Topcashback Questions & Answers

B_M

TopCashBack_Company_Representative wrote: »

Hey @B_M,

As explained in a previous post to you last week, there are some elements of the cashback process that TopCashback can't control. You agree to terms of a website when you join.

I would kindly ask you allow us to give members on this TopCashback Question and Answer thread the correct information, in line with cashback terms and conditions.

While we respect your views and frustrations with the overall cash back earning process for 100% cashback sites, please allow us to continue to help our members on this thread which is why this thread was created.

Regards,
Matt

There are some things TCB can control, but won't. Like advising those members who have been shafted with declined cashbacks from financial merchants, that there is indeed an Ombudsman service available. This Ombudsman service is a regulatory body and one with clout. They can enforce rulings and apply charges to financial merchants. TCB and MSE views etc are just that, views. They hold no clout whatsoever and when TCB state their t&c's rule, they are liars at best. If my post was wrong, then please report it and ask for it to be corrected or removed. The only thing I would add to it and I will the next time, is to ask for compensation if you do have to contact the merchant direct and especially if you place your complaint in the hands of the Ombudsman.
This forum and thread wasn't set up just for the benefit of TCB, although they may think they are 'special' and deserve that status. The forum is for everyone and the aim is to save move, expertly. Others can help MSE members to do just that.
TCB did have it's own forum, which it could control. They decided to close it down, partly (at least), due to members advising of the regulatory bodies route. If TCB want to control a forum, set a new one up.

Some good news. I opened up a support ticket with TCB asking about the eligibility of obtaining cashback from a financial merchant - a pre-purchase clarification and after a bit of a delay, received an OK. So I went ahead with the purchase and it tracked correctly and within minutes.
I have a Landlord insurance policy with British Gas (taken via TCB last year) and this insurance is underwritten and administered by AXA.
So, my question to TCB was.......

I currently have a landlord insurance with British Gas. This is underwritten and administered by AXA. If I go direct with AXA this year, would that be OK? Nothing in the t&c's, so potentially I could raise an issue if declined, but I'd like confirmation first that it would be classed as a new different policy.
Regards

......and the reply was:......

Thanks for getting in touch.

Yes, you will be eligible for cashback if you purchase from AXA.

I hope this helps.

Kind regards,
Michelle

To be honest, I thought it would be a no-no, but there you go. Hoping that helps others, but I would advise asking a similar question first.
If this did go wrong, then it would be a TCB error (even though they are supposed to be rare) and I'd fully expect TCB to honour any such error.

Yesterday, I contacted SSE direct as my issue was still outstanding. They were very empathetic and actually advised they had received complaints like mine against TCB and even had another one yesterday! They've promised to investigate my complaint and fully agreed I received a very poor level of customer service form TCB. Whether they take this further, it's down to them. I did receive some compensation, paid directly into my account, while they carry out their investigations into what went wrong and by whom.

JAG

steve1500 wrote: »

Snap & save app still bust

It's run by shopitize now. This may explain why the apps still bust.

http://www.moneysavingexpert.com/news/shopping/2016/11/shopitize?_ga=1.174532452.752295107.1476990709

rich_shot2003

Matt

What is wrong with the Snap & Save app as i uploaded for the 30p on Butter in Tesco but its showing as 50p and bought from Tesco and has a date of 3rd Nov 2015 on it in my Activity which of course is wrong!!!!!

You really need to sort that App out or get rid of it.

rich_shot2003

Matt

Can you please look into Snap & Save part of the App please as i uploaded for the 30p for butter from Tesco but on my Activity part on App its showing as bought from Asda which it was not and also showing as 50p cashback when it should be 30p and also the date on it is showing as 3rd Nov 2015 which we all know it wrong!!!!

My username is macc2012

bxboards

Hi TCB

A rather embarrassing grammar error on some of your ads...

'Plus, get a 10% discount and an Exclusive Smart Lights Kit when brought online until 9th January 2017.'

https://www.topcashback.co.uk/british-gas-landlords-cover/

steve1500

JAG wrote: »

It's run by shopitize now. This may explain why the apps still bust.

http://www.moneysavingexpert.com/news/shopping/2016/11/shopitize?_ga=1.174532452.752295107.1476990709

Only issue I have with that one is I'm the only one in the house that has the app on their phone

TopCashBack_Company_Representative

Hello everyone,

@b_m – I am sorry you feel so disgruntled about the service we provide. I am here to help our members who want to earn cashback on their purchases and will remain to do so. If earning cashback is not something you wish to continue to do through us due to cashback not being guaranteed, that’s totally down to you.
We’re a site that’s being going now for over 11 years and have many satisfied members. I look forward to assisting those members who wish to earn cashback, bearing in mind the terms and conditions that are agreed to when they sign up. I kindly ask you allow us to do that.

@ rich_shot2003 – We are regularly in communication with the company who power the groceries section. The bug you have reported should resolve itself within 30 mins and correct.

@ bxboards – Thanks for flagging that, we have amended this and it should correct shortly.

@ steve1500 – If there is anything I can assist you with about TopCashback Groceries please do let me know.

Best wishes,
Matt

steve1500

Matt I emailed you yesterday - Persil

B_M

TopCashBack_Company_Representative wrote: »

@b_m – I am sorry you feel so disgruntled about the service we provide. I am here to help our members who want to earn cashback on their purchases and will remain to do so. If earning cashback is not something you wish to continue to do through us due to cashback not being guaranteed, that’s totally down to you.
We’re a site that’s being going now for over 11 years and have many satisfied members. I look forward to assisting those members who wish to earn cashback, bearing in mind the terms and conditions that are agreed to when they sign up. I kindly ask you allow us to do that.

By not giving all available options to TCB members, I disagree totally that you fully assist members.
Cashback is virtually guaranteed for financial, utilities and contract based promotions etc, albeit you may have to involve regulatory bodies once TCB have failed you. Give the merchant a chance first though. Sadly, it means doing the work yourself, but it's not difficult.
I am disgruntled the way TCB avoid fully assisting members and could well cause members to lose out financially. This forum is not about that!
I'm happy that I can earn cashback from TCB and other cashback sites, although I do use discount and voucher codes more now as the discount is instant. Vouchercloud is well worth looking at before making any purchase. I still expect I'll have to do the work myself in the future as I have done over the past four years or more. I have been paid for every financial purchase I've ever taken via TCB, but many times I've had to launch a potential mis-selling complaint. Mostly for delays in paying cashback (over four months), but also a few wrongly declines.

When TCB start to fully advise that members have the option to take complaints to an Ombudsman, I'll not have to.

Until then, I kindly ask that you allow me to do that.
Where there is an Ombudsman, there is a way.
TCB may not like that, but it's a fact.

No need to reply Matt, but I'm willing to argue with you if you want to pursue this.

In the meantime, please ask your team to find out what's happening with the National Lottery fiasco? 7 weeks 4 days average? Really? How can that be? Read the reviews and explain why the £27 promotion is well over the 7 weeks and 4 day average please. Why have the stats not been updated? They must be false.

Avg Payment Speed
7 wks 4 days

Transaction date: 27th August (12 weeks this weekend)
I'm waiting until 15 weeks and 1 day (100% above promoted expectation) and if not settled, then straight to yet another merchant with yet another complaint. You can't say I haven't been fair, patient and reasonable and the question must be asked, 'Have I and others been misled'?
I thought the TCB 'fair play policy' may apply here? Or, it is fair? Maybe let the merchant decide?

Best wishes,

B_M

teddysmum

I wonder if someone could give me some information :


I have rejoined TCB, after my membership lapsed and find that it now has two types of membership, Classic and Plus; new members automatically being enrolled for a trial of the latter.


From reading FAQs, it appears that Plus pays a higher percentage than Classic, but does take your first £5 of cashback. Also, it appears that the percentages quoted to people, who are either not members or are not logged in, are the rates for Plus memberships and those on Classic, see a lower rate when they log in.


Before joining and when enrolled for Plus, I see the rate for Medion , without a voucher, is 3.3%. Could someone on Classic or a staff member tell me what the Medion offer on Classic is please ?