Topcashback Questions & Answers

bristolleedsfan

2010 wrote: »

The link is blocked but you can still google ceo emails for the link, then find TCB.

Then says 1 email address found, click on that.

B_M

TopCashBack_Company_Representative wrote: »

@B_M – When you click through from any online site you get an electronic trace. As you’ll often see me describe, these are cookies. Therefore, it’s important to clear then, if you don’t you can have many traces to the purchase you made and this is when the commission gets credited to someone else or even shared between different sources.

When you lodge a claim, you agree to the information we have provided about the Claims process. This explains timeframes. If TopCashback has not been responded to with your query, we’re not able to provide you with a final outcome.

When you click through to a merchant via many different affiliate links, then yes it will leave an electronic trace. But, if only one of those clicks produced a purchase, then that purchase could easily be tracked to the appropriate click. It will have the exact time and date of the purchase. Other clicks will show no purchase, hence no commission due.
I actually had a financial merchant confirm to myself where my click came from. It came from TCB.
If that is wrong, then you need to state it on your TCB ads. When that happens, I may believe you.

My 'claim' shouldn't even have been a claim and more than likely wouldn't have been if I had used another cashback site. Unfortunately, TCB have a history of tracking short, never too much, which created this mess! I can't see anywhere where it states I'd be paid in installments!
TCB may think it's acceptable for their customers to be messed about, but hopefully SSE will see the injustice and understand it needs resolving rapidly. Today, TCB have asked me to wait until January for part 2 of my payment! At least by contacting the merchant, the ball will be rolling and not stuck at TCB!

B_M

bristolleedsfan wrote: »

Then says 1 email address found, click on that.

TCB contact email/s and direct phone number can be found via their FCA listings.

bristolleedsfan

B_M wrote: »

TCB contact email/s and direct phone number can be found via their FCA listings.

TCB contact email address shown within FCA listing is also Christian name @T........@....:)

2010

Personally I think it`s a complete waste of time emailing the likes of O.Ragg (MD) except for one time to use as evidence that you have tried everything possible to try to settle what TCB owe you.
Communicating on here with lip-service Matt is not the way to get what`s owed.
Communicate through their support ticket system and gather the evidence there.
Then you have shown that you`ve tried your best to get a settlement.

Once the proof is gathered, send a letter of intent to TCB postal address, giving them 28 days to respond.
If after the 28 days the issue is still not resolved send them a money claim online summons. (old small claims).

I can assure you that they will respond to that.

2010

People should stop coming on this thread and getting nowhere.
They should read and digest this link and use their legal rights with "sharp practice" companies.

http://www.thecomplainingcow.co.uk/

B_M

2010 wrote: »

Personally I think it`s a complete waste of time emailing the likes of O.Ragg (MD) except for one time to use as evidence that you have tried everything possible to try to settle what TCB owe you.
Communicating on here with lip-service Matt is not the way to get what`s owed.
Communicate through their support ticket system and gather the evidence there.
Then you have shown that you`ve tried your best to get a settlement.

Once the proof is gathered, send a letter of intent to TCB postal address, giving them 28 days to respond.
If after the 28 days the issue is still not resolved send them a money claim online summons. (old small claims).

I can assure you that they will respond to that.

I personally think 28 days is excessive and I'd only give 14 days.
I agree it's a waste of time pestering the TCB leaders though and my logic is to gather the evidence and present that direct to the merchant (copy it in to the CEO) and advise what you want resolved.

2010

B_M wrote: »

I personally think 28 days is excessive and I'd only give 14 days.
I agree it's a waste of time pestering the TCB leaders though and my logic is to gather the evidence and present that direct to the merchant (copy it in to the CEO) and advise what you want resolved.

Fair enough, but when you finally get fed up hitting a brickwall ----

https://www.gov.uk/make-money-claim-online

TopCashBack_Company_Representative

Hey everyone,

@B_M – I believe your Claim has been successful and the additional funds have been credited to you as payable, you are now just waiting for the original transaction to also move to payable.

If this is the case I believe our Claims Team have successfully resolved the claim for you by obtaining for you the difference and we’re now just waiting for the merchant to pay for the original account which should hopefully happen within the average time it takes the merchant to pay us.
The funds for successful claims is very different to successfully tracked cashback as the claim amount progresses manually and sometimes in advance of the original cashback amount. You can expect the successfully tracked cashback to be paid within the normal payout speed for the merchant.

I believe that's the only question that has been raised today but if anyone has a specific question please feel free to ask it here, submit a support ticket or email mse@topcashback.co.uk

Many thanks,
Matt

B_M

TopCashBack_Company_Representative wrote: »

Hey everyone,

@B_M – I believe your Claim has been successful and the additional funds have been credited to you as payable, you are now just waiting for the original transaction to also move to payable.

If this is the case I believe our Claims Team have successfully resolved the claim for you by obtaining for you the difference and we’re now just waiting for the merchant to pay for the original account which should hopefully happen within the average time it takes the merchant to pay us.
The funds for successful claims is very different to successfully tracked cashback as the claim amount progresses manually and sometimes in advance of the original cashback amount. You can expect the successfully tracked cashback to be paid within the normal payout speed for the merchant.

I believe that's the only question that has been raised today but if anyone has a specific question please feel free to ask it here, submit a support ticket or email [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL]

Many thanks,
Matt

My claim was for £73.50 as that was the TCB 'exclusive' promoted rate. It tracked short, as usual, at only £42. I have been paid part of the £73.50 rate and at less than half. I have a payable amount of only £31.50. Like I said, where does it state I would be paid in installments?
TCB obviously think it's OK, but let's see how the merchant sees this fiasco. They will have their chance if not fully settled before next Tuesday (15th) as I have advised your colleague, Sam.

Yes Matt, you've cleared everything up as you usually do in your own Matt-like way. :whistle: :whistle: