Topcashback Questions & Answers

TopCashBack_Company_Representative

Hi everyone,

I hope you all had a nice weekend! It was certainly the perfect weather for a picnic, especially on Saturday.

@Jag - We would always advise members that the estimated payable dates that you find on your account reflect the general picture of the merchant as they do use statics collected from previous pay out speeds. Sometimes a couple of transaction can get paid before/after this date which is why you can see the message about us being paid for transactions made in May 2015. I can assure you as soon as we get the payment for transaction we pass it onto you our members - in most cases this system is automatic which means we don’t have to intervene, it just goes straight to you.

@B_M – I am always happy to give you the best information I can. It would certainly be extremely wrong and misleading if I deceived you in any shape or form about the rates I can see. There can be rates for different kind of sites. For example just a normal affiliate (not a cashback site) may sometimes get higher or lower rates than a cashback site. However, I can confirm that as long as the Highest Cashback Claims meets the terms and conditions of the offer we will award you with the rate and the top up. Your transaction will also be eligible for any normal pay out bonuses you receive for your chosen method.

@BristolLeedsFan - Sometimes (like our Highest Cashback Claims claims) the rival site will only award cashback on the rate available to all members and not just the rate available to members who have a higher level of account such as Plus Membership. However, it is always worth remembering even if they did do get this rate there are also many reasons to choose us such as the payout bonuses we have.

I can strongly assure you we do not rest on our laurels with unpaid cashback. As with any site we are restricted in what we can do due to the cashback process, however we will always do what we can to get the cashback expected to you – whether this is through a missing cashback claim for missing cashback or through our unpaid cashback processes. As with any cashback site all transactions are invoiced for through a cashback network and so they will investigate any unpaid cashback on our behalf as we physically cannot invoice the merchant for unpaid cashback.

I do hope this helps everyone

Best wishes,

Matt

B_M

@ Matt, I believe you.
I see tcb now have a Groupon 'exclusive'.
A top rate of 6.30% (depending on membership level). Just less than half the 13.20% (110% rate) available elsewhere, but at least tcb have 'negotiated' another 1%. For the next 6 days at least.
Anyone considering this 'exclusive' rate? You will probably need this:
https://www.topcashback.co.uk/Help/76

Though not guaranteed, so the 12% guaranteed still wins for myself.
http://www.imutual.co.uk/groupon
http://www.imutual.co.uk/help/4/1561/?url=http%3A%2F%2Fwww.imutual.co.uk%2Fgroupon

@ bristolleedsfan, I looked at Quanti a while back, but they seem limited?
Quidco, imutual and getpoundsback are the ones I use for comparison.

chico

Hello TopCashBack Company Representative

Can you please find out and let me know why the Topcashback website does not work to show the cashback note for a pending cashback on the Your Earning - Cashback by Merchant webpage?

When viewing all earnings in the Account information, clicking the cashback amount shows a Your Earnings - Cashback by Date display of a line starting Notes with a green plus and a count of 1 in brackets, and under Estimated Payable 'See note'.

However, the note cannot be seen, and the webpage does not work to show the note.

Clicking the green plus and floating the mouse over the green plus do not work, so how is the note to be displayed so that it can be read?

Thanks.

TopCashBack_Company_Representative

Hi B_M and Chico

@B_M - We are always glad when we can negotiate and bring our members higher rates. As you say though, if someone else is offering a higher rate we will still of course match it. I'm sure other posters here will appreciate the link to our highest cashback guarantee.

@Chico - I do understand what you mean by this. However, we have decided that the cashback by merchant page should be more of an overview of all of your transactions with each merchant as each merchant can include lots of transactions it would be difficult for us to add specific notes - rather than bombarding you with lots of irrelevant notes. However, the cashback by date page is more about making each transaction individual and this is why we can put notes on this page as certain issues can affect certain transactions.

I do hope this helps and I will be sure to pass on your feedback about this area of your account.

Best wishes,

Matt

legendkiller2k8

So me and my cousin switched our energy supplier in January using simply switch i used topcashback my cousin used quidco, quidco paid out last month mine with TCB is still stuck on pending. This does not look good at all on TCB and tells me TCB are holding cashback back.

B_M

TopCashBack_Company_Representative wrote: »

@B_M - As you say though, if someone else is offering a higher rate we will still of course match it. I'm sure other posters here will appreciate the link to our highest cashback guarantee.

The HCG is a must at the minute Matt as tcb are paying less than quite a few 100% cashback sites!

https://www.topcashback.co.uk/Help/76

Ignore it and you're losing out. Or to spin it, someone else is gaining.

I've just had to use the HCG again this morning (believe it or not).
Quidco rate £10 and tcb rate £8 (top up will be added 1% - 5%).
So Quidco are offering 25% more cashback than tcb (pre top up), or as tcb may say, tcb are only paying 20% less than Quidco.
But whatever way you work it, it's yet another lower rate and I repeat, when tcb state they pay 100% (or 105%) cashback, that's only on what they promote. Yes, up to 105% of the advertised rate.

A positive? I have no doubt at all tcb will match the higher rate.

TopCashBack_Company_Representative

Hi LegendKiller2k8 and B_M,

@LegendKiller - Cashback is paid to sites in batches and so it can be the case that some get paid for sooner than others. One transaction still may have been paid for sooner than the other if you both purchased after clicking through from us. This is because we pay our members as soon as get the money for the actual transaction. It wouldn't be fair if we withheld payment until we have payment for every single transaction made in a certain period. We have received payment for some earlier transactions with this merchant recently and so I do hope your transaction is paid for soon.

@B_M – I can assure you even if members do not submit a highest cashback claim we will not benefit from it (apart from the member deciding to make a transaction through us of course). The difference we pay in cashback between ourselves and another site when a Highest Cashback Claims is successful is fully funded through our own personal revenue and does not come from the merchant.

As I’m sure you can appreciate we have many, many merchants on our site - to negotiate an exclusive rate each and every week is unfortunately not possible. This is why we have out Highest Cashback guarantee; to assure our members that even if there is a higher exclusive rate elsewhere we will match it to ensure we are the UK’s highest cashback site - guaranteed.

I can only re-emphasise my point that we do not benefit a single penny from the commission we pass onto you as cashback and will never give you less than 100%. Of course all cashback sites have the power to negotiate better rates - but this does not mean that every cashback site gets paid these exclusive rates. For example, if a rival site had merchant X on an exclusive rate of £100 and we had merchant X on our site for £50 this does not mean we keep £50 for ourselves - this means we do not have the exclusive rate and so only get paid £50 commission. If a member then submits a Highest Cashback Claim the difference is then paid for by ourselves from our own pockets and not out of the commission we have been paid for your transaction.

I do hope this helps you both.

Best wishes,

Matt

bristolleedsfan

@ B_M - Re your postings both here and elsewhere that TCB sometimes pay less than 100% rate.

On this subject you are wrong -

GPB pay up to 110% Cashback on selected merchants with the xtra % funded out of its own funds, GPB merchant offerings are limited ( There are many popular merchants that they either cant run or choose not to run) when you see the xtra % on GPB listings funded by GPB this appears to make you believe that TCB are offering less than 100% Cashback.- you are wrong

Imutual pay more than 100% Cashback out of its own funds on selected what it has admitted to be not the most popular merchants, again when you see the higher % on these selected merchants funded out of its own funds you appear to believe that TCB are paying less than 100% Cashback - again you are wrong.

A number of higher than 100% rate merchant offers ( Higher than 100% rate offered/funded by the merchant ) alternate between Quidco and TCB this does not mean than when either site is paying a lower rate than the other that it is paying less than 100%.

e.g

http://www.quidco.com/nationwide-flexdirect-current-account/?st=nationwide&tr=10016&fn=index&fr=related 35.00 - Standard 100% rate at time of posting (has previously been and may well be in the future, merchant enhanced/increased rate of 75.00 and 80.00)

http://www.topcashback.co.uk/nationwide-flex-direct/ Merchant enhanced/increased rate of 75.00+ ( Has previously been and may well in the future revert to standard 100% rate of 35.00 or be increased to merchant enhanced/increased rate of 80.00)

Using the above example if you were to look at this merchant offering at a later date or maybe you had at a date now past you may well see/have seen TCB paying a much lower rate than Quidco, you would then appear to form an opinion that TCB are paying a lower rate and short changing its members, on this subject you are clearly wrong.

B_M

@ Matt, the HCG has been honoured as expected, thanks.

@ bristolleedsfan, thanks for the explanation, but my views still differ. I'll refrain from saying 'you are wrong' though.

Groupon was a classic example. Tcb were not (I believe and had a pm to confirm) the 100% tier 1 rates. They now do though and have actually changed their 'exclusive'.
Spooky or what?
Along the same lines as Groupon, I believe tcb are not paying 100% rates.

http://www.getpoundsback.co.uk/stores/living-social-uk/
(110% of 100% rate)

http://www.imutual.co.uk/living-social

http://www.topcashback.co.uk/living-social/

https://darwin.affiliatewindow.com/merchant-profile/3925

I'll not post any more comparisons, I don't need to.
But, tcb will of course state they've negotiated a lower rate for their members.

bristolleedsfan

B_M wrote: »

Along the same lines as Groupon, I believe tcb are not paying 100% rates.

http://www.getpoundsback.co.uk/stores/living-social-uk/
(110% of 100% rate)

http://www.imutual.co.uk/living-social

http://www.topcashback.co.uk/living-social/

https://darwin.affiliatewindow.com/merchant-profile/3925

I'll not post any more comparisons, I don't need to.
But, tcb will of course state they've negotiated a lower rate for their members.

When you cited both Groupon and Living Social examples it seemed to slip your mind to mention that Quidco ( despite saying in an earlier post "Quidco, imutual and getpoundsback are the ones I use for comparison") were promoting them at "sameish" rates as TCB.

Maybe you believe that the two biggest Cashback sites who for many years have been fiercest rivals with every attempt imaginable to outdo each other which has benefitted their Cashback users immeasurably have colluded together just in these instances ( When they could have made a lot more money by colluding together to pay a much lower Cashback rate on a big "£" Cashback offer e.g Nationwide Current Accounts) to cheat/rip off their Cashback users.

http://www.quidco.com/livingsocial/?st=living%20social&tr=7799&fn=search-typeahead&fr=multiple

If the two biggest Cashback Site rivals are both paying the "sameish" Cashback rate for a merchant offer(s) how can you continually single out one of them on a third party public forum with the accusation of paying less than 100% rate using phrase such as "Tcb are so funny, funny at the way the treat their members like Schmuks" unless you have an axe to grind with one of them.

https://forums.moneysavingexpert.com/discussion/4519857

Why B_M havent you gone to Quidco, Q+A thread on MSE and made the same allegations/insinuations to Quidco re paying less than 100% rate on the same offers as you have cited on this thread being as you have said "Quidco, imutual and getpoundsback are the ones I use for comparison" :huh:

https://forums.moneysavingexpert.com/discussion/3282000

http://www.quidco.com/groupon/?st=groupon&tr=6078&fn=search-typeahead&fr=top

http://www.quidco.com/livingsocial/?st=living%20social&tr=7799&fn=search-typeahead&fr=multiple