Are Plusnet decent?

Sevet

Hello all

Following O2's announcement to sell their broadband business to Sky, we are looking to change ISPs ASAP.

Speed-wise, cost-wise we have pretty much decided upon Plusnet.

Our O2 router will need to be returned to them, so we don't mind paying the 25 quid connection fee to Plusnet.


Are they a good ISP to be with?

Are any horror stories - like Virgin's over zealous application of their download allowances, for instance?


Cheers,

Sevet

Quentin

Have a look at this thread regarding o2's bribery to get us to stay a little longer before jumping ASAP:

https://forums.moneysavingexpert.com/discussion/4475209

eldar_2

Sevet wrote: »

Hello all

Following O2's announcement to sell their broadband business to Sky, we are looking to change ISPs ASAP.

Speed-wise, cost-wise we have pretty much decided upon Plusnet.

Our O2 router will need to be returned to them, so we don't mind paying the 25 quid connection fee to Plusnet.


Are they a good ISP to be with?

Are any horror stories - like Virgin's over zealous application of their download allowances, for instance?


Cheers,

Sevet

Have a look at TitanADSL they use the O2 wholesale network with non of the silly FUP's that O2 implemented.

macman

Plusnet is a BT reseller, albeit one of the better ones. What are your other LLU options?

Peterjones

Plusnet are meant to be ok - not sure how many BB customers they actually have though

pingu

i was told that speed should be 11mb or upto
i am getting 0.477 mb download and 0.340 upload make your own mind
my contract is up at the end of the month guess what im doing!

BT or SKY i think

oh and if you need normal customer service you have to call between the office hours mon-fri

clarabelle41

We joined Plusnet last month after moving house. It is a semi-rural area, small exchange & we were quoted 7-8mb. There's no Virgin Media/fibre optic BB here. Got an email from PN today which confirmed what we already knew, the download speed is 0.5mb!! Utter rubbish. OH can't work from home now, teenage son is furious and we can't Skype friends in the US & Canada now. Even trying to refresh this forums pages took an age.

If anyone has ideas on if it's worth trying to get out of this contract & moving to BT then PLEASE share.

tyllwyd

We've been with PlusNet for 13 years or so, and we've always been happy with them. Our speed has recently gone up to about 11MB. If you are having trouble do raise a ticket and be persistent to get it escalated past the first-line customer service. If your speed is that bad, have you had the line tested? (We were getting 3MB in the summer, but then they turned interleaving on because of our noisy line and it went up to about 8MB, then we got a BT engineer out because the line got noisier and he replaced the master socket and our speed went up again)

Princess_nola1

We've just transferred from BT to plusnet. I'm getting download speeds of 3.66MBpS (just tested!). I'm not having any problems, yet!

marvin

macman wrote: »

Plusnet is a BT reseller, albeit one of the better ones. What are your other LLU options?

Plussnet are actually owned by BT and have been since 2007 albeit a stand alone unit.

clarabelle41

tyllwyd wrote: »

We've been with PlusNet for 13 years or so, and we've always been happy with them. Our speed has recently gone up to about 11MB. If you are having trouble do raise a ticket and be persistent to get it escalated past the first-line customer service. If your speed is that bad, have you had the line tested? (We were getting 3MB in the summer, but then they turned interleaving on because of our noisy line and it went up to about 8MB, then we got a BT engineer out because the line got noisier and he replaced the master socket and our speed went up again)

How would I get the line tested? Do BT do it for a fee? What is "interleaving?" My phone line doesn't seem noisy on the rare occasions I've used it (use my mobile instead).