Flight delay compensation, all other non-EU airlines

3wisemonks

leylandsunaddict wrote: »

Most policies cover for delays, but its not much. It's completely separate from anything you can claim from the airline. You did well to get accommodation and food vouchers out of a US airline. No chance of a goodwill payment as well IMO.

OK thanks, it's a shame as we were booked with BA but they hold no responsibility.

Still was hoping perhaps vouchers or the like would take the sting out of it.

Carol_B

The same thing happened to us , we had booked with Virgin and the delay was with Delta. Virgin washed their hands if it. Annoying because you have no control who they code share with when you book . Virgin share with Delta , we were delayed for six hours, no meal , no phone, nothing. As we were Premium economy and eventually got a connecting flight, it was in economy and they have given us a $50 voucher to cover the difference. Appalling customer service, we were running from one terminal to another trying to get a flight from standbys. Because we weren't a Sky Priority members they weren't interested in helping us. We are silver members in Virgin but it just didn't count. Will never do this again.

Faldinio

Faldinio wrote: »

I have a similar complaint with Qatar Airways although they say that they are waiting for an appeal based on the definition of "final destination".

My gf and I were delayed 24 hours to our final destination of Male (Maldives) due to our Manchester -> Doha flight being late leaving Manchester and arriving 1hr 39m late to Doha. We only had only been allowed 1hr 45m to make our connection and the next flight was the same time the following day.

We lost a full day of the holiday we booked with Virgin, but were advised to speak to Qatar Airways about the delay.

Qatar Airways initially replied:

Thank-you for your email letter dated 26th March 2017, from which we were indeed very sorry to learn of the inconveniences encountered whilst travelling with us.

We can assure you that on time performance is of paramount importance to Qatar Airways and therefore sincerely apologise that your flight from Manchester to Doha was delayed 1 hour & 39 minutes due operational reasons, resulting in you missing your connecting flight to Male.

It is most regrettable that this meant that you subsequently arrived into Male some 24 hours later than originally planned.

The experience that you have encountered is certainly not a characteristic of the high standards of service we are striving to provide. As one of the fastest growing airlines in the world we are aware of the expectations of our customers and certainly try our best to meet these.

The airline industry and its operations are notoriously affected by multiple uncontrollable factors and for this reason timings are not guaranteed. Although we fully understand the consequences of your late arrival, we regret to inform you that the airline cannot be held liable/responsible for separate missed connections or contracts such as hotels.

We can only advise that if independent travel insurance is held, this may be the only possible avenue for restitution.

With regard to compensation in accordance with EU Regulation EC261/2004, all claims are currently being stayed as there is a legal challenge in the Court of Appeal with regard to the terminology of “final destination”.

Once the outcome is known, please contact us again, if applicable.

We ask you to accept our repeated apologies for the inconvenience caused & hope that we will have the privilege of welcoming you aboard our services again in the near future, under altogether happier circumstances.

Yours sincerely,



Tony D Little

Customer Relations

I wrote back explaining that as it was all 1 booking that they should be liable but they sent a similar response, and also added that it would be a waste of time going to the CAA or to court.

So I sent a complaint the CAA anyway on 12th April and whilst I haven't had any response from them, Qatar Airways just sent me this:

We are writing further to the email exchanges you have had with our Customer Relations-UK regarding the delay of QR024/13th March 2017 which was scheduled to operate from Manchester to Doha.

After a careful re-evaluation of this matter, we are pleased to offer you EUR600/- in accordance with EC261/2004 Regulation.

We have instructed our Customer Relations-UK to assist you with the payment and will be contacting you shortly. Alternatively you may contact them through email at loncustomerrelations@uk.qatarairways.com for further assistance.

We sincerely apologize for the inconvenience caused on this occasion and we hope these incidents will not deter you from travelling with us next.

Seems like too much of a coincidence or that they suddenly they change their mind after I contacted the CAA.

j484r.kh4n

I would be grateful if I can get some advice.

Summary.
Claiming for a delayed flight on Pakistan International Airlines (PIA)

Flight number: PK0792
Departure airport: Birmingham International Airport, BHX (United Kingdom)
Scheduled departure time: Thu 23/03/17 14:25
Actual departure time: Fri 24/03/17 01:54

Arrival airport: Islamabad International Airport, ISB (Pakistan)
Scheduled arrival time: Fri 24/03/17 03:05
Actual arrival time: Fri 24/03/17 14:15
Delayed for 670 Minutes (11 Hours)

Number of passengers: 2

I used resolver to submit claim for compensation and PIA responded

“We regret the inconvenience caused to you as a result of the delayed flight PK 0792 dated March 23, 2017.
However, please not that this specific flight was delayed as a result the incoming flight PK 0791 could not fly as a result of Islamabad Airport as well as airspace closed by civil aviation authority. This specific aircraft had to wait and took off for Islamabad after the clearance by CAA Pakistan for its onward journey to Islamabad and to Manchester.
Since this come under Extra Ordinary circumstances, i.e Airport Closure & Air Traffic Management suspended by CAA Pakistan, hence no compensation may be claimed under EU 261/2004.”

Am confused because the flight left in UK at Birmingham NOT Manchester, so don't see how this could be EOC. This to me looks like knock on effect which i can claim, right? Do i write to CAA? or go straight to writing a LBA,to fight it through small claims?

Thankyou

JPears

Might be a good idea to ut your flight details into a NWNF company, such as Bott online, see what they say?

Eponym

I thought I had posted this but it seems to have disappeared.

I had a flight with Etihad in October last year from Heathrow to Abu Dhabi and then on to Delhi, all booked direct with them and on same ticket. The flight was delayed more than four hours then cancelled.

On my return I contacted Etihad via Resolver and they accepted liability for 600Euros compensation. In January I received £107 but not the whole amount and there's been no sign of the rest of it. My customer service contact replies to messages after a few days but has not been very forthcoming with information (like why there has been such a delay).

I have escalated the case several times through Resolver and the last contact I had was that my customer service rep and her manager are chasing every day. I warned them that if it got to 6 months since they accepted liability I would get the CAA involved, which I have now done.

Does anyone know how long I'm likely to have to wait for a CAA response? I presume at least a couple of weeks. I realise I may need to go to court eventually.

Is there anything else I could or should be doing? All the guidance online seems to be on what to do if the airline denies your claim, but in my case they've accepted it just not paid it!

Thanks in advance.

Justice13075

Personally, wouldn't bother with the CAA toothless tigers. I would google download and read Vaubans guide then send a Letter before action (explained in the guide) to them giving them 14 days to pay or it's off to the small claims court.

JPears

Like he said. Court action can be the only way to stop them messing you around.

Eponym

Thank you both. I will look up the guide.

Faldinio

Following CAA intervention, Qatar Airways said they'd pay 600EUR for me and my gf. They requested our bank details in a subsequent mail.

It's been nearly a month and no payment. Is there a rule on how long I should wait? What do people suggest I do next?

Thanks.