Flight delay compensation, US and Canadian Airlines

Vauban

Have you read Lyndac40's posts in this thread - about #50 onwards? It's perfectly possible to sue United - there's even an address in Lyndac40's thread.

Why are you using your solicitor to chase United? Is this not costing you money each time s/he sends a letter to the airline?

buffer2212

Vauban wrote: »

Have you read Lyndac40's posts in this thread - about #50 onwards? It's perfectly possible to sue United - there's even an address in Lyndac40's thread.

Why are you using your solicitor to chase United? Is this not costing you money each time s/he sends a letter to the airline?

I have tried already myself and they are refusing to pay out, so I went to the solicitor to proceed to court
I will fins the address, thank you.

lyndac40

Hi Buffer, This is the address i used to send the court papers to United.
United Airlines
United House Building 451, Southern Perimeter Road, London Heathrow Airport
Hounslow
TW6 3LP
Telephone: 0845-844 4777

Dont give up

Lynda xxx

Ian011

lyndac40 wrote: »

United Airlines ... Telephone: 0845-844 4777

This transaction is covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which were published by BIS on 13 December 2013 and came into force on 13 June 2014.

Regulation 41 bans the use of premium rate numbers starting 084, 087 or 09 for after-sales enquiries and issues.

In cases of non-compliance, Regulation 41(2) gives callers the right to a refund of call costs incurred over and above whatever an equivalent call to an 01, 02 or 03 number would have cost that caller.

Finally, promotion of a premium rate number starting 084, 087, 09 or 118 must be accompanied by a declaration of the call costs alongside. This regulation was published by Ofcom on 12 December 2013 and came into force on 1 July 2015.

JPears

bumped as way down board

buffer2212

Well my solicitor wrote to United Airlines at the address which Lyndac40 kindly gave me. That was 1 month ago and to date, he has had no reply.:mad::mad:

What the heck can I do now, with a company who is just failing to acknowledge my existence ?

Vauban

buffer2212 wrote: »

Well my solicitor wrote to United Airlines at the address which Lyndac40 kindly gave me. That was 1 month ago and to date, he has had no reply.:mad::mad:

What the heck can I do now, with a company who is just failing to acknowledge my existence ?

Sorry to be funny, but why are you posting here when you've engaged the services of a professional lawyer?

Alan_Bowen

I fear the solicitor knows little or nothing about EU261, most of them don't as it is frankly not commercially viable to take on one case a year. In this case there is a real danger that the solicitors costs are going to outweigh any successful claim.

patchwork_cat

This is rather an involved tale and I would like some advice on the best way to proceed please.

My daughter flew to US on 30 June, the first flight to Toronto from Manchester was 4 hours delayed and as a result she missed her connecting flight to Chicago. Air Canada transferred her onto a flight to Indianapolis as there was no free Chicago flights that day ( that meant people picking her up had to turn around and drive 3 hours back to where they started!).

That plane then had a fault mid air and had to turn back to Toronto and change planes. By this time my daughter who had never flown since being a tot, had been travelling for 23 hours and was exhausted and very scared. She unfortunately couldn't get on the replacement plane due to anxiety. We booked and paid for a hotel for the night and she got a train the next day.

As she didn't complete the journey do you think she is entitled to the 600 Euro, or would we be better going through a no win no fee.

Her return journey wasn't over 3 hours delayed, but was also traumatic as the flight from Toronto to Manchester whilst pulling away from the gate had a fluid leak from the engine. Another swapped plane , but only a 2hr 45 min delay! Needless to say she is never flying Air Canada again!

JPears

Hi welcome to the forum.
Were all flights were original booked with Air Canada?
And all flights were to be undertaken by Air Canada aircraft?
What was the reason for the orginal delay?
Unless if was due to an EC (google/download and read Vauban's most superb guide) she is probaly due 600Euro for her original delayed flight.
Probably nothing for the rest of the journey as outwith the EU. Unless the Supreme Court decide otherwise at the end of summer.