Flight delay compensation, US and Canadian Airlines

Alan_Bowen

The CAA is a total waste of time, they just ask the airline to review the case again and never stick their neck out. Don't continue the correspondence, if you think your claim is valid issue proceedings or use a non win no fee firm

assscat

Alan_Bowen wrote: »

The CAA is a total waste of time, they just ask the airline to review the case again and never stick their neck out. Don't continue the correspondence, if you think your claim is valid issue proceedings or use a non win no fee firm

I suppose that's the problem: I was expecting the CAA to use its expertise to decide whether my claim is valid i.e. did AC's maintenance problems constitute extraordinary circumstances?

I don't have that expertise. AC may be right and therefore I don't have a claim, but I don't want to take their word for it.

111KAB

assscat wrote: »

I suppose that's the problem: I was expecting the CAA to use its expertise to decide whether my claim is valid i.e. did AC's maintenance problems constitute extraordinary circumstances?

I don't have that expertise. AC may be right and therefore I don't have a claim, but I don't want to take their word for it.

No win no fee for you then.

assscat

111KAB wrote: »

No win no fee for you then.

Yup, just filed the claim. Not my preferred way of doing things, but oh well...

Sianf

We thank you for giving us the opportunity to respond to your request for compensation based on European Regulation 261/2004. Under EU regulations, carriers are not required to provide EU compensation in the event that the carrier performed all necessary maintenance checks and took all steps feasibly viable to prevent a mechanical cancellation or delay. We can assure you our aircraft undergo all required maintenance; however, despite the best preventive maintenance, some malfunctions cannot be predicted. Our records indicate all required measures pertinent to this flight were taken; therefore, no compensation under the EU Regulation No. 261/2004 is due.

--- This sounds like they are fobbing me off??

richardw

er sounds like it.

photome

photome wrote: »

Just arrived in Vegas after an eventful 24 hours.
We were booked and checked in for Norwich Amsterdam JFK and then Vegas. Amsterdam departure was delayed and then a substitute plane was used and we were bumped off after queeing for 2 hours to get on, after an anxious wait we were rerouted via Seattle and had to run to catch the flight. They said the original plane had been struck by lightening. We arrived in Vegas about 2 hours after schedule arrival. Are we entitled to any compo

Please see above, I have now arrived home and would like to know where I direct my claim.

I booked via netflights on a delta ticket although the actual bump was done by KLM (I know they codeshare)

where should I send my claim? at Amsterdam they did tell me to go on the KLM website. Is that the way forward

any help appreciated

DTDfanBoy

photome wrote: »

Please see above, I have now arrived home and would like to know where I direct my claim.

I booked via netflights on a delta ticket although the actual bump was done by KLM (I know they codeshare)

where should I send my claim? at Amsterdam they did tell me to go on the KLM website. Is that the way forward

any help appreciated

Sounds like a denied boarding, but with a 50% reduction in compensation as you reached you destination within the allowed rerouting times. KLM operated the flight you were denied boarding so that is the airline you need to pursue

marcowil

I'm hoping for some advice - I think I know what to do next but want to make sure.

Our United flight from Belfast to Orlando was cancelled on 22nd Sept, and rescheduled for the next day, 22 hours later.

The reason given for delay/cancellation, by the Captain, whilst we were still on board the aircraft, was that there was a screw missing from an oven housing and that this would have to be flown in from USA.

I applied for compensation, via email and letter, using the template on here and finally received a written reply this morning. United have denied that compensation is applicable

The main part of United's repsonse is

"Prior to deaprture an unexpected safety shortcoming beyond our control impacted the operation of the aircraft scheduled for your flight..........

Although EU261 compensation is not applicable in this case we certainly recognise that your travel plans were adversely affected. In appreciation of your patience during this extraordinary delay, enclosed is an Electronic Travel Certificate (for $500)"

Should I now reply, rejecting this offer, citing the "extraordianry circumstances" portion of the legislation heading it NBA?

Or, do I reject the offer first, stating why and give them more time to respond before NBA?

richardw

What! No screws in Belfast?