MOnarch; Flight Delay Compensation. What can CAA do

Ich_2

I've not yet read one post where a positive reply from the CAA has been given.

You must have missed this thread then!

https://forums.moneysavingexpert.com/discussion/4564961

Though grammatically you are correct as most on here seem to be too impatient to allow the CAA time to deal with their issue

Vauban

Ich wrote: »

You must have missed this thread then!

https://forums.moneysavingexpert.com/discussion/4564961

Though grammatically you are correct as most on here seem to be too impatient to allow the CAA time to deal with their issue

This article is a bit odd, and it is worth pausing over the figures for a moment. Three facts, as I understand them (from the CAA):

1. They have secured nearly €100k in payments for passengers.
2. 5800 people have so far written to the CAA to lodge a complaint.
3. In half of all cases, the CAA has argued that compensation should be paid.

So for arguments sake, let us suppose that each passenger is claiming on average €350 compensation. If this is right, then that means only 285 passengers have been paid compensation with support from the CAA, from a pool of approximately 3000 whom the CAA assess - on the law of averages - are entitled to compensation.

What does this mean? Logically it means either the CAA has made little progress in dealing with the 5800 folk (less than 600 according to the math) or that the CAA is agreeing with passengers, but the airlines are still not paying out.

Either way, the fundamental fact is that €100k, for 5800 potential claimants, is not actually that impressive. Especially when you consider we are six months on from the October ECJ judgement.

Mark2spark

Ich wrote: »

You must have missed this thread then!

https://forums.moneysavingexpert.com/discussion/4564961

Though grammatically you are correct as most on here seem to be too impatient to allow the CAA time to deal with their issue

Well there still hasn't been a poster *on here* that has reported back that the CAA have helped them get an airline to 'change it's mind' and pay up.

Mark2spark

Just looked at Vauban's figures... of course it doesn't add up at all!
5,800 letters so far, call that 5,000 dealt with then, *half* are agreed?
2,500 then. And at €300 each (the minimum) that's €750,000 that should have been paid out!

PaulPonting

Is it worth chasing the CAA about my dispute regarding the 50% reduction in my claim by monarch for a delay of between 3 and 4 hours. I wrote several months ago but have not received a reply except for a case reference number. The CAA seem to be avoiding answering this specific question. I had hoped they would come back with either there is no know law for Monarch to take this action or the matter is waiting the result of a test case. I do not know if the CAA have even written to Monarch on this particular subject. It appears there a considerable number of customers that have received this treatment/response about the 50% reduction. An E Mail to the CAA only gets an automated response. It would be helpful to know where the CAA stand on this specific subject. In my view it would help if presenting your case at the Small Claims Court. Perhaps someone in the know reading this forum has a contact/name in the CAA who may be able to ascertain why they are not answering any E Mails/correspondence on this subject,This 50% reduction is a point of law and is entirely different to the ones of extraordinary circumstance, which are treated individually.Thank you.

Vauban

PaulPonting wrote: »

Is it worth chasing the CAA about my dispute regarding the 50% reduction in my claim by monarch for a delay of between 3 and 4 hours. I wrote several months ago but have not received a reply except for a case reference number. The CAA seem to be avoiding answering this specific question. I had hoped they would come back with either there is no know law for Monarch to take this action or the matter is waiting the result of a test case. I do not know if the CAA have even written to Monarch on this particular subject. It appears there a considerable number of customers that have received this treatment/response about the 50% reduction. An E Mail to the CAA only gets an automated response. It would be helpful to know where the CAA stand on this specific subject. In my view it would help if presenting your case at the Small Claims Court. Perhaps someone in the know reading this forum has a contact/name in the CAA who may be able to ascertain why they are not answering any E Mails/correspondence on this subject,This 50% reduction is a point of law and is entirely different to the ones of extraordinary circumstance, which are treated individually.Thank you.

Give them a call - start using the phone, and get a name and a person. That should move things along.

I've answered your legal question on the other thread. I'm no lawyer but am pretty confident you'd win in a small claims court: but it will take ages to get there. Much better to get the CAA to beat Monarch up. But don't rely on emails. Human contact is better!

AnneMarie4687

I am new to this forum so forgive me if I am asking a silly question. I too wrote to the CAA about Monarch reducing our claim by 50%. This is coming accross as a common theme. Why are the CAA ignoring this point and not replying to replying bto any correspondence about this issue. Surely that is their function, I entirely agree with previous contributors that this is entirely different point to extraordinary circumstances denials which need to be treated as individual cases. The 50% reduction is a point of law and either the CAA should clarify this matter clearly and if incorrect take up with the offending airlines.

PaulPonting

Vauban wrote: »

Give them a call - start using the phone, and get a name and a person. That should move things along.

I've answered your legal question on the other thread. I'm no lawyer but am pretty confident you'd win in a small claims court: but it will take ages to get there. Much better to get the CAA to beat Monarch up. But don't rely on emails. Human contact is better!

Thank You I will try phoning them through their main switchboard number unless somebody has an alternative one.I will quote the reference number they gave on the automated response some months ago.With the number of people who have been given 50% of their claim, and say they have written to the CAA I wonder if they are opting out of contacting Monarch on this issue. or offering any advise. This is a "Bulk" subject on behalf of a lot of travellers and not like claim under the extraordinary circumstances umbrella.On that issue how many cracked windscreen and rudder faults can Monarch have each year as that does continue appear as an extraordinary circumstances.I will post on this forum should CAA condescend to talk to me about this matter and take my issue up with Monarch. One can only live in hope!!! but the CAA track record is not good on the compensation claims for delays. Their terrible customer service come only second to Monarch.

PaulPonting

I phoned the CAA this morning and after being in a queue for over half an hour I eventually spoke to a Human who was very polite. She told me my case was near the top of the queue and I should get some response from them by the end of next week. She told me there was no justification she was aware of for airlines reducing compensation claims for flights delayed between 3 and 4 hours. She suggested I waited to get their response before taking any further action. Whilst she did not actually say so she indicated if Monarch refused to budge I could use their response as "evidence" the Small Claims court. In the circumstances I propose to wait until I heard from them. She was less informative about the other flight where rudder problems were the reason for the claim being denied. She informed me this issue would also be covered in their response.She would not say whether they had Monarch themselves as my case was not fully completed. The average time for the CAA to respond to complaints at the moment is about 4 to 5 months. It is certainly worth phoning the CAA if you have not had a reply near the above time scale.I will post on this forum to let you know what the CAA say.

Ich_2

Just so folk know, the age of an airframe is NO indicator of the reliability of the on-board systems.