MOnarch; Flight Delay Compensation. What can CAA do

NicksTheMan

I am now completely confused by the difference of opinion on this forum between Centipede100 and Ich whether Monarch's 50% reduction in compensation for delays between 3 and 4 hours for flights under 3500km is warranted. Also another question no one has yet answered whether when issue Court Proceedings to Monarch on this issue, if Monarch have backed down and paid up or they are willing for the Court to rule. Finally has a case on this issue been heard at any Small Claims Court and if so what was the outcome.

Ich_2

Centipede 100 appears to be correct in his interpretation

DavePollard

I am aware a number of contributors are hell bent on issuing court proceedings which I understand. However I would like to know if anyone has yet received a WRITTEN response from the CAA about the 50% reduction in claims for delays between 3 and 4 hours and where the flight is under 3500km in distance. It appears the CAA are very reluctant to issue any statement on this issue although their website has remained unchanged.

111KAB

DavePollard wrote: »

It appears the CAA are very reluctant to issue any statement on this issue although their website has remained unchanged.

What do you expect .... from last year ...

The Monarch Group has appointed Sir Roy McNulty as non-executive director.
He was executive chairman of National Air Traffic Services from 1999 to 2001 and subsequently chairman of the Civil Aviation Authority from 2001 to 2009.

Magic_Moments

If the CAA have given you a reference number surely they must respond in writing at some stage, I tried phoning to get an update but I was held in a queue for 35 minutes and there were still 5 people in front of me. i gave up as I had to go out.!!!

Martin85

What a pathetic "performance" by Iain Osborne from The CAA on TV Programme Watchdog last night. He seems to fudge every issue and all his answers were completely evasive. This was highlighted by Anne Robinson but accomplished nothing. He said the CAA should be your first ppoint of call and it costs you nothing.That is all very well but I sent an E Mail to the CAA over 4 months later I am still waiting for a response. I did get an acknowledgement with a reference number on it. Try calling them a the you are held in a queue I waited nearly an hour then gave up. There wbsite has remained unchained and surely needs updating in view of the volume of complaints on this issue.

111KAB

Iain Osborne took up his post as Group Director Regulatory Policy in January 2011, replacing Dr Harry Bush's position of Group Director, Economic Regulation. The Group he leads brings together the CAA’s previously separate work on economic regulation and consumer policy, responding to Government proposals for legislation to place the passenger interest at the heart of economic regulation. Mr Osborne has previously held senior roles within the telecoms industry, OFGEM and at the European Commission. His immediate previous role was as CEO of the Northern Ireland Authority for Utility Regulation.
Post #27 https://forums.moneysavingexpert.com/discussion/comment/61138305#Comment_61138305

TomLikesSausages

Martin85 wrote: »

What a pathetic "performance" by Iain Osborne from The CAA on TV Programme Watchdog last night. He seems to fudge every issue and all his answers were completely evasive. This was highlighted by Anne Robinson but accomplished nothing. He said the CAA should be your first ppoint of call and it costs you nothing.That is all very well but I sent an E Mail to the CAA over 4 months later I am still waiting for a response. I did get an acknowledgement with a reference number on it. Try calling them a the you are held in a queue I waited nearly an hour then gave up. There wbsite has remained unchained and surely needs updating in view of the volume of complaints on this issue.

I must totally agree .What an inept performance and complacent attitude by Iain Osborn on behalf of the CAA. He quoted that the CAA had helped a lot of customers gain compensation for extraordinary circumstances after the airlines had dismissed their case. Has this happened to anybody on this forum or has anybody actually had a written response from the CAA. I am still waiting.

s12ley

I claimed for a 32 hour delay on a flight from Florida to Manchester. The reason was the plane developed a fault which required a part replacing. Once that was done the plane was despatched but the flight crew ran out of hours and needed to rest. According to monarch we cannot claim anything as the disruption was caused by an "extraordinary circumstance"...which they say they dont have to pay out for...according to monarch this is a non exhaustive list,,,in other words a get out clause they can use to cover anything.

111KAB

s12ley wrote: »

I claimed for a 32 hour delay on a flight from Florida to Manchester. The reason was the plane developed a fault which required a part replacing. Once that was done the plane was despatched but the flight crew ran out of hours and needed to rest. According to monarch we cannot claim anything as the disruption was caused by an "extraordinary circumstance"...which they say they dont have to pay out for...according to monarch this is a non exhaustive list,,,in other words a get out clause they can use to cover anything.

Post on the Monarch thread as you have every chance of obtaining your rightful compensation.